The mattresses are hard. These may not be suitable for westerners. The hotel could provide some kind of mattress toppers.

Clean and spacious (for Japan)

Stayed in October 2024

I liked the style of the room and how nice the staff are with my questions

Stayed in November 2024

This time around the tub has a water stain that looks like it was not cleaned or rushed from being cleaned and the room was smaller than what we used to get

It was our 3rd time and location, safety, friendly locals, train station and stores nearby all 💯 percent excellent reasons why we keep on coming back!

Stayed in November 2024

The aircon temperature was set so we're unable to change the settings. Bathroom sink and shower few moldy areas

Close to the train station and convenient stores.

Stayed in November 2024

The rooms are very small for a family room

Location near omori station was great Rooms are clean and nice

Stayed in October 2024

I wish the staff told us that there are microwaves and other resources on different floors instead of relying on self-help.

The staff was very polite and allowed us to leave our luggage after check-out. The rooms were very clean and supplied with a charger with different cables.

Stayed in November 2024

The hotel took 10 mins to walk from the Omori train station. Bringing all of the luggages to check in on the first day was a bit far. However, the rest of the hotel was good.

I travelled with 3 person, 2 adults and 1 kid. We booked this hotel for 2 periods, 1) between 18-23 Oct 2024, and 2) between 24-25 Oct 24. For the first period, we booked Comfort King Room with Sofa Bed. The room was great, it was new, and meet all our expectation where it has the sofa bed. The room is big and comfort. This is bigger than any other commom hotels in Tokyo. The breakfast was OK but it was quite the same for everyday, therefore, for many night stays, it was a bit repetitive. There was a Lawson just opposite the hotel, so, it is convenient to get things you need.

Stayed in October 2024

Not enough storage for luggage, carpets weren’t clean.

The location was amazing

Stayed in October 2024

The cleanliness can be improved, but overall it was okay.

The location was ok, the hotel wasn't far from the train station, within walking distance, and there were good connections to Shinagawa and Shibuya. The staff was friendly and helpful. The breakfast was wonderful.

Stayed in October 2024

The staff were very helpful especially in helping us arrange our luggage transfer the very next day.

Stayed in October 2024

The lobby lacked comfortable seating areas for guests to relax or socialize. Enhancing the lobby with additional seating and a cozier atmosphere would significantly improve the guest experience.

The overall experience at the hotel was positive, characterized by attentive service, clean accommodations, and a welcoming atmosphere.

Stayed in October 2024

No spa or swimming pool

Basically a hotel for arrivals from the airport We used as an hub for exploring Tokyo

Stayed in October 2024

Bit of a walk from the train station, was a hard thing to do with plenty of luggage

Clean and good looking hotel and the free shuttle service to Haneda airport

Stayed in October 2024

Bathroom can be updated

Location to subway and attractions

Stayed in October 2024

shower over bath small bathroom bed on raised platform, tricky in the night

close to train station

Stayed in October 2024

Wish there was a swimming pool..but thats it.

The property is clean and staff are friendly. The property is close to the station easy to go around just few stops to go to shinagawa,shibuya and shinjuku. Walking distance to shinagawa aquarium. I would stay here again with my family. We would recommend to our family and friends.

Stayed in October 2024

Nothing

Cleanliness, staff & 24hrs concierge

Stayed in October 2024

There no lobby or lounge to have the meal bringing from convenience stores, no microwave no plates or cutlery.

I like hotel location and including free shuttle bus to Haneda Airport. You can leave your luggages before or after check in.

Stayed in October 2024

Room service - cleaning. Not so many options of western food on breakfast

Good location, 5 minutes walking to train station.

Stayed in October 2024

Bath room is too small

Room is a bit old and not very clean but overall is good. Extremely love the location. Easy to get to everywhere in Tokyo

Stayed in October 2024

It rained a couple of days we were there. It would have been nice if the hotel provided umbrella's for the guests to utilize while going out, or if they did, they did not notify us about it.

Room was larger and very comfortable. It was exactly like advertised. The train station was close about 5 minute walk and it was easy to navigate from the hotel. Several food opportunities nearby and convenience stores as well.

Stayed in October 2024

Firm beds, firm pillows. Deep clean behind beds and on the floor needed.

Room accommodated 2 adults and two teenagers. 7 minute walk from omori station.

Stayed in October 2024

Further from the station and the airport than I expected. The hotel shuttle only ran a few times a day and many hours after our arrival (Like 6+ hours) so we had to take public transit. It was a long walk from the station to the hotel with luggage. The room was booked for 4 people yet only had sleeping facilities for 3. They had no other rooms and we had no strength left to go elsewhere so one member of our group had to sleep on the floor. In the pictures, it was set up to look like there were 2 double beds when there was only 1 double and 1 single.

The beds were comfortable and the bathroom facilitates adequate. Check in and check out were very easy and the front desk was always staffed. Convenience stores close.

Stayed in September 2024

Less facilities in the hotel and aircon in our room 1014 does not adjust to the temperature we prefer. Toilet needs to be cleaned properly as well. If not for that it would have been a close to a beautiful stay.

Close to train station, some shops, and restaurants

Stayed in October 2024