Some staff can come across as rather short, I understand there is an automated check in/out the machine was not overly user friendly. The hotel is only near 2 small stations. One extremely busy and the other - the underground - a bit further of a walk away

The hotel was as described. The bed was reasonably comfortable and the bathroom although compact had all that was expected. The extended check out procedure was exceedingly easy to request through the TV. Lawson inside the building is handy as amenities nearby are somewhat lacking although a familymart is about 7 minutes walk.

Stayed in May 2024

Extremely crowded elevators with long queues + moths inside the room

Great location + you have everything you need

Stayed in June 2024

This Hotel was very busy in the morning and in the late evening. I wish there were more elevators. Sometimes it was a bit tough to reach our room, but nothing too bothersome. Due to congestion I also wish that there were more ice machines etc. on other floors.

Very good location, close to a JR train station, restaurants and shops. Convienience store in the hotel was great for late night snack cravings. The decor was also really nice :)

Stayed in June 2024

Only thing that was a but negative was the slow elevators during rush hours and the occasional feet odor smell coming from the A/C in our room. But when we extended our stay for one day, we got another higher floor room with great A/C.

Mostly everything was excellent - customer service, housekeeping, cleanliness, etc. The location of the hotel in Ryogoku and view from hotel was great!

Stayed in June 2024

The room was smaller than I was expecting, but definitely served its purpose of a comfy room in a great location! A shame we didnt get to experience the spa as our flight didnt land until 10pm and we had to leave by 10am which is when the facilities opened! Our fault though!

Very convenient as it was very close to the Ryoguku Station! Lots of convenience stores around. I loved how friendly the staff were upon arrival, especially for us who are English speaking! We didn't get a chance to use the facilities but what we did see looked fantastic! They also held onto our bags after we checked out so we could explore Tokyo!

Stayed in June 2024

small, clean rooms and quite poor location of the hotel, the hotel is crowded and the organization of the elevators is not well designed for such a number of guests

Stayed in June 2024

elevators aren't enough for the number of people staying

Onsen was amazing, and so was the staff. excellent location.

Stayed in June 2024

The bed was not so comfortable

The spa

Stayed in June 2024

Longer waiting for elevates

Public bath was very good

Stayed in June 2024

The room feels small for two people.

The hotel is well facilitated with everything a traveler would need, although the room seems small but it fits Japanese standards and is cosy.

Stayed in June 2024

Need to wait elevator for a long time.

Nice onsen, cozy rooms

Stayed in June 2024

No free extended check out ! Swimming pool closed for season

Hotel was very clean and organized and very helpful staff

Stayed in June 2024

pool was not open (it was HOT in June 2024); there are only 6 elevators, 3 for upper floors and 3 for lower floors, they would get very busy at "rush hour" (but they did have signs cautioning the guest about it); being an eco friendly hotel they sure did have a lot of packing (everything is wrapped in a single portion), and people at breakfast were using non-reusable coffee cups (make the to-go or take-away cups as item that has to be specififclaly ASKED for, not readily available or in front of the coffee machine).

Location (near two subway/train lines), value for money, cleanliness, ease of check-in/out, breakfast selection was amazing, there is an onsen/spa (must cover your tattoos), there were very reasonable laundry machines, comfy beds, everything is there in the room on a smaller scale, they had interesting "tutorials" on appropriate cultural behaviour and how to use the hotel facilities (very helpful), also a 24 hour convenience store (Lawsons) was brilliant (I forgot some socks, and all their snacks were so inexpensive!), fast wifi speeds (no issues), staff were soooo friendly!

Stayed in June 2024

The elevator takes forever.

Closed to everything.

Stayed in June 2024

The waiting time for the lift is too long. The obstruction of the view from the room is caused by the beams of the building.

TV service, good location with JR line and metro.

Stayed in May 2024

Elevators - takes time to go up/down since it always makes a couple of stops Rooms super duper small

Perfect location, konbini, delicious breakfast and hot spring bath

Stayed in June 2024

It was a shame the sky pool was closed as would have loved to have used it as very hot.

The proximity to the train station and great restaurants made it really appealing and easy. The attention to detail with toiletries provided was really appreciated. Loved the Onsen!

Stayed in June 2024

all the stairs are locked. no idea how they open them "immediatelly fast" in any case if needed..

Breakfast, roomview bathroom excelent, room was smaller, anyway like most of in Japan. Would definitelly book again !

Stayed in May 2024

When we were leaving not being able to get a shuttle bus to the airport.there was 8 of us with luggage. Taxis unable to cope with amount of people with luggage. We had to take two taxis and subway. Very expensive and three train trips. Not enough English speaking staff.to many times towels being changed unnecessary. America now only change towels when requested. Not being able to put out a don’t disturb sign. When I put it on the inside of door. The girl put it on the front. Not her fault only doing what she is told.

Central to many tourist attractions. Subway close, food outlets close.

Stayed in June 2024

The staff was very nice! The room was clean, and location was excellent right near the station!

Stayed in June 2024

All the extras were great The Onsen Keeps my luggage after I checked out The best was helping me with my train going to the airport

Stayed in June 2024

Check in process was slow (prob took us 30 mins!). We had to check in using their check in machines. Staff was assisting you how to check in using the machine but it would have been a lot faster if the staff actually do the check in for us to start with.

Great location. Only a short walk to the subway and JR station. Very comfortable bed. Convince store, 2 restaurants, hot pool in the hotel.

Stayed in June 2024

The waiting times at the elevators were not fantastic, but more of an inconvenience than an actual problem.

Excellent hotel that is in a generally fine and relatively easy to reach location. The services, facilities and amenities provided by the excellent personnel were great! I also really liked that there was a Lawson in the hotel itself!

Stayed in May 2024

The lifts. Due to the size of the hotel you invariably had a long wait to catch the assigned lift. Also the mini size of the rooms made it difficult to organise yourself.

Well located near the Ryogoku station. The onsen facilities were very acceptable considering we were in the centre of Tokio.

Stayed in May 2024