950-8531 Niigata, Niigata, Chuo-Ku Bandai 5-11-20 , Japan
#3 of 37 hotels in Niigata
Guests' ChoiceBased on 86 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
8.1
Facilities
8.3
Staff
8.9
Value for money
7.9
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 June 2024
Keevin
United StatesExceptional staff!!
Stayed in June 2024
Reviewed: 2 June 2024
Marcel
Netherlandsbasic room , pretty much outdated and hardly any cabinet room
Friendly staff
Stayed in May 2024
Reviewed: 17 May 2024
Pariyanuch
ThailandI wish the Japanese selection at breakfast was more, and the curry could be with other meat or vegetarian as I don't take beef. The corner at the Japanese line was a bit small and gets really crowded.
The breakfast was good with wide selection spanning both Japanese and western. Parking was free for IHG member which was a pleasant surprise, and the parking lot was very convenient to access (although a bit confusing at first entry because of the one-way streets). The staff was very friendly and offered to help without needing to be asked, and can communicate adequately in English.
Stayed in May 2024
Reviewed: 23 March 2024
Lindenlili
GermanyToo dark in the sky bar, like literally couldn't see anything. Facilities from the 70th but clean
The hotel is not far from the train station. The beds were comfortable and the breakfast really rich. The employees were really nice
Stayed in March 2024
Reviewed: 25 February 2024
Corey
AustraliaTicked all the boxes very well, a d very good effort
Stayed in February 2024
Reviewed: 12 February 2024
Yvonne
SingaporeNot many eateries around the hotel, need to travel out.
Good breakfast and comfortable room! Walking distance to the Seafood market!
Stayed in February 2024
Reviewed: 15 October 2023
Helene
New ZealandIt was a little tired and probably needs a new lease of life
The rooms were a good size by Japanese standards, location was brilliant close to mall, staff were incredibly helpful and buffet breakfast was varied for both western and Asian tastes. We would stay again 😀
Stayed in September 2023
Reviewed: 9 October 2023
Hock
SingaporeNa
Well located within Bandai
Stayed in October 2023
Reviewed: 20 September 2023
Rubi
GermanyThe breakfast option was very good. There were both Japanese and western breakfast options.
Stayed in August 2023
Reviewed: 19 July 2023
Rob
Thailandno big deal, but additional charge for car parking.
Nicely equiped room, super comfortable beds with a nice fluffy duvet.
Stayed in July 2023
Reviewed: 19 May 2023
Lilian
SingaporeMore fruit at breakfast.
Good breakfast variety of items . Room clean. Provided good pillows for neck problem.
Stayed in May 2023
Reviewed: 18 May 2023
Kit
SingaporeNothing
Location. Within walking distance of JR train station, Isetan and shopping malls, fish market. Breakfast was fabulous! Its range of Japanese fish dishes was one of the best I have ever had in Japan.
Stayed in May 2023
Reviewed: 17 May 2023
Lynn
United Statesno drawers for storage
clean, and nice size room and gym
Stayed in May 2023
Reviewed: 29 April 2023
Hans
BelgiumVery clean, nice polite, and very Japanese (few non-Japanese guests, which we appreciate). It was a short walk to a large shoppmall which was practical and also walking distance from the train station. The breakfast was rich and interesting. Comfortable room and beds, although a bit small room.
Stayed in March 2023
Reviewed: 15 April 2023
Diana
AustraliaRoom was a bit dark and bathroom a bit small. It was a bit far from the city centre by foot.
Disinfectant wipes provided for our peace of mind.
Stayed in April 2023
Reviewed: 3 April 2023
David
United Statesrestaurants were closed which was a big surprise.
ok but not exceptional
Stayed in March 2023
Reviewed: 12 October 2022
Randa
JapanGreat location, near shopping areas and easily accessible to a long riverside running path.
Stayed in September 2022
Reviewed: 1 October 2022
Nigel
JapanThe room feels dated - small old TV and old radio/alarm/light’s control console, and no USB charging points or conveniently located power outlets.
It is a proper hotel with professional service. Good restaurant and WiFi everywhere.
Stayed in October 2022
Reviewed: 18 August 2022
Roderick
Japanbar wasn't open during the week 😂
loved location, close to furumachi, train station and service road however I recommend going in spring or fall
Stayed in August 2022
Reviewed: 1 August 2022
Paul
JapanThe Chinese restaurant
I liked the bed.
Stayed in August 2022
Reviewed: 10 July 2022
Daniela
Japan-
The view from the room was amazing. Everything very clean, nice big room with comfortable beds and nice bathroom. It was a very comfortable stay!
Stayed in July 2022
Reviewed: 15 April 2024
Andre
SwitzerlandRoom heating is centrally controlled, windows not openable
Upmarket hotel, nice facilities, friendly service
Stayed in April 2024
Reviewed: 13 March 2024
Basem
United Arab EmiratesNone.
They provide you with special tea, coffee machine and special bath powder to help you sleep.
Stayed in March 2024
Reviewed: 9 November 2023
Marina
IrelandVery very very poor breakfast which we paid extra for.
Rooms were nice and spacious enough. Nice views, and nice window. Bathroom was alright as well.
Stayed in October 2023
Kolkata, India
Fethiye, Turkey
Bonner Springs, USA
Inversnaid, UK
Valencia, Spain
Paris, France
Šišan, Croatia
Kovalam, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content