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Reviews of Saracen Sands Hotel & Congress Centre - Palermo 4 stars

Via Libertà 128 A, 90040 Isola delle Femmine, Italy

#78 of 112 hotels in Isola delle Femmine

Guests' Choice

Review score

Based on 212 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.0

  • Location

    8.2

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.5

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 10 October 2024

    9.0
    good location for beach hotel near palermo with easy access to airport / lovely scenery / great food
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 6 nights

    personally I found the evening entertainment a bit too loud but it was obviously enjoyed by lots of other guests ... for the second year in a row - having requested a room with bath - there was no bath plug ?!? - fortunately maintenance dept found one to fit at the second attempt / after a couple of stormy days we visited the beach only to find that we could not access the sea as large mounds of seaweed had built up all along the coastline and had not been cleared away / despite emailing hotel to ask for airport collection we had to phone them on arrival to find they said no trace of my email :(

    location is ideal for someone wanting to swim in the pools and nearby sea - restaurant is great - lovely fresh local food with lots of variety every day - the surrounding mountains make it very picturesque

    Stayed in October 2024

  • Reviewed: 1 October 2024

    8.0
    Seeside resort
    • Leisure trip
    • People with friends
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Hotel facilities weren’t clean and tidy. Breakfast wasn’t good. It was below average. Our rooms were far and out of facilities . No taxi. You can do Very few things without taxi.

    The location is good . Staff were just ok. We were at renovated rooms.

    Stayed in September 2024

  • Reviewed: 26 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Corridors quite noisy, walls quite thin⁰

    Lots of facilities, lively hotel, private beach, typical package holiday hotel

    Stayed in September 2024

  • Reviewed: 21 September 2024

    8.0
    Nice place, good for money, best ever food.
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 9 nights
    • Submitted via mobile

    Mattress is hard. Not many facilities around. Maybe most were closed due to the end of the season.

    Food is fantastic. Close to the beach

    Stayed in September 2024

  • Reviewed: 11 September 2024

    6.0
    Good resort for families. If you want a quiet stay, search for adults only.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Our mistake didn’t notice it was not adults only. Children running amok with parents ignoring the behaviour. Site on booking said no pets but when we complained we were told small dogs were allowed. Below our room was a yappy dog that barked every afternoon from 6pm to 11pm. After 3days we complained and a very helpful staff member Elizabeth offered to move us. However the dog owners were Leaving the next day so we didn’t bother. Apparently lots of people complained. They need to change website to let people know small dogs allowed. Very disappointed.

    Clean very friendly staff. Plenty of facilities lovely pool. Cheap bar prices. Large spacious room with free upgrade. Food was very good.

    Stayed in September 2024

  • Reviewed: 30 August 2024

    8.0
    Improved since last year.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 10 nights
    • Submitted via mobile

    The noise at night inside hotel was ridiculous till late in the night

    Beautiful location and property

    Stayed in August 2024

  • Reviewed: 12 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Taxi service was extremely expensive. 50 euro for a 15 minute drive.

    Location was wonderful, although it would have been nice to have an airport shuttle service.

    Stayed in June 2024

  • Reviewed: 5 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 12 nights
    • Submitted via mobile

    Needs to be updated with disability access to the pool and beach, it was very hard for me to bring my mom to the other side because of her disability, no ramps and lots of stairs

    It was beautiful

    Stayed in August 2024

  • Reviewed: 2 August 2024

    8.0
    Staff in the restaurant should be more friendly, smiling and helpfull, there is no english speaking staff in the restau
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Beach, sea view

    Stayed in July 2024

  • Reviewed: 25 July 2024

    7.0
    Eat out
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Maitre D

    Check in staff

    Stayed in April 2024

  • Reviewed: 8 July 2024

    8.0
    Very enjoyable holiday in a good hotel with good facilities.
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 7 nights
    • Submitted via mobile

    Would have liked water to be available freely outside of mealtimes especially in the gym area. Also would have liked towels freely available for the pool and beach.

    Breakfast and evening meal were very good

    Stayed in July 2024

  • Reviewed: 5 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Music on the beach was a bit loud. A bit warm in the room.

    The hotel has good restaurant, pools and excellent beach. The food is good even though there were some not so delicious dishes, but on the other hand some very good.

    Stayed in July 2024

  • Reviewed: 27 June 2024

    7.0
    Relaxing and pleasant.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    More variety of food from one day to next at evening buffet.

    Location was good although not a lot of other places to go nearby. Good variety of food for breakfast.

    Stayed in June 2024

  • Reviewed: 7 June 2024

    7.0
    Enjoyable place to stay for a few days to relax at the pool, or at the beach resort
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights

    Breakfast was quite good. Location is very nice close to the sea, with some nice restaurants closeby

    Stayed in June 2024

  • Reviewed: 1 June 2024

    6.0
    Ok, but would not recommend
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Hotel had very thin walls, doors, so very noisy, didn't have a good night's sleep because of that not mentioning the bed, not very comfortable. Shower head was very old and all clogged, water just spitting, although I was told I got superior room with renovated bathroom. Wasn't the room I booked, that's why when I asked why I got different room, I was told I got upgrade. Shudder to think what the not renovated would look. It was OK for few days, but would not recommend.

    Beach, nice and clean, had all facilities for great beach days.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The building structure is more run down than it looks in the pictures . They have redecorated nicely but there is no sound proofing or insulation.

    Nice view, parking available

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Position,services provided,quality of food,staff kindness

    Stayed in May 2024

  • Reviewed: 5 May 2024

    8.0
    Wonderfull, great location, near palermo near the airport, beach 100m from the hotel
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 6 nights
    • Submitted via mobile

    Maybe some vegatables at breakfast.

    The location, the room, the staff the food, maybe some vegetables missing.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very thin walls. If there is anything going on in the hallway or next doors, it seems like it is happening in your own room. Usually very noisy till midnight and after 8 am - you can't really decide to miss breakfast and sleep in - incredibly noisy. No ventilation in bathroom. Window opens to the rooftop - view is bare concrete. No tea kettle in the room. Bad hair dryer - hardly works, but works. Bad breakfast. Mostly just sweets - pound cakes, croissants, cookies. Salty meals included just the very essentials - omelette, bacon, sausage, boiled eggs as warm meals and cold meals had one type of salami, ham and cheese each. Old furniture. Creaky and from the last century. (But the rooms themselves are renovated and fresh.)

    Free parking. A lot of room to park. If there is a conference and the closest parking lot is fully taken, there is one more across the street. There are pools. (Although not officially open at the beginning of May, full of water and can be taken for a swim even now.) Really close to a very good sandy beach. Very good dinner. In spring it was a la carte. Silent new fridge in the room. Great bathroom with a bide. No noise from the street.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Pools were closed which was very disappointing as the weather was bad.We were shocked that Booking.com did not inform us of that beforehand.

    Comfortable room,reasonable food

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Single Room
    • Stayed 2 nights

    Very helpful and friendly service! thank you for your work!

    Stayed in April 2024

  • Reviewed: 26 March 2024

    7.0
    It was okay for what we required. A bed for the night after arriving late from the airport.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bedrooms were basic and resembled a prison cell. The balcony looked like it hadn’t been maintained in several years. The grounds were shabby looking.

    Its location to the airport. The staff were welcoming and friendly.

    Stayed in March 2024

  • Reviewed: 21 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was difficult to walk to the breach, access was difficult to find and the staff were not helpful.

    Nice location next to the seaside

    Stayed in November 2023

  • Reviewed: 19 December 2023

    7.0
    Perfect for airport.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    All tiled floors in room, so noisy with late arrivals and early departures.

    Very quiet on 18 December. Dinner was prepared on demand and was excellent. Perfect overnight stopover on way to airport.

    Stayed in December 2023

Showing 1 – 25

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