It should be suggested that any spa treatments need to be booked long before a person’s reservation as we were unable to get an opportunity to use the spa. We could not book until the day of departure which given our time constraints was unpractical. The parking was taken care of upon arrival to hotel but it was expensive.

The room was gorgeous with incredible views. The bed was extremely comfortable. The towels were plush and abundant. The hotel offered fantastic assistance with parking and luggage. The breakfasts were delicious with abundant food. There was even a happy hour reception in the evening with wine and snacks at no charge. The front desk staff was extremely helpful and very pleasant.

Stayed in November 2024

Nothing!

It was perfect. Alessandro and the rest of the team were very welcoming

Stayed in November 2024

Free breakfast

Stayed in October 2024

I loved everything about our stay. Room was beautiful, bed was very comfortable, close to everything. Breakfast was very good too. The staff were kind and helpful. I will definitely stay here again.

Stayed in October 2024

Breakfast could have more variety

Perfect location, close to all main attractions. We were upgraded to a suite and had an amazing 5 night stay. Bed was very comfy Staff including cleaning staff went out of their way to keep you happy and satisfied Big thanks to Matteo (my polish speaking friend) Alessandro, Ginevra, Santiago, Letizia & Hannen - you all made our stay very enjoyable :) Buffet breakfast was ok.

Stayed in September 2024

the shower in the luxury suite is below standard and breakfast could be a bit better, eggs are always overcooked, Cappuccino tastes like warm milk

friendly staff, very helpful

Stayed in September 2024

Absolutely no negative experience at all

Hotel staff were the best we have ever experienced. Location was perfect and the suite was amazing. We had the amazing massages at the spa. We will be returning soon?

Stayed in September 2024

Such an enjoyable stay!

Stayed in September 2024

N/A

Central location, beautiful rooms and spotless facilities, warm/welcoming/knowledgeable staff, AC, comfortable beds

Stayed in September 2024

Great location! Very clean and comfortable bedding.

Stayed in August 2024

The amazing staff who make you feel so welcome and the central location .

Stayed in August 2024

Directly in the heart of Florence. The staff went above and beyond.

Stayed in August 2024

Excellent location, super friendly staff, amazing view from the room, the staff couldn't do enough to assist us with recommendations etc

Stayed in August 2024

Staff were extremely helpful and found us a great pizza place for dinner

Stayed in August 2024

No fitness center on property.

Great location. Staff is fantastic.

Stayed in July 2024

Nothing. Initially we were surprised it didn’t have a bar, but there are great bars and restaurants literally within 20 paces of the door and you are only 2 mins from a lovely piazza with great places to eat and drink.

Perfect location, a 10min leisurely stroll in any direction and you are at the main attractions. Staff were exceptional, nothing was too much trouble, room was perfect with an excellent view of the cathedral. Breakfast was great.

Stayed in July 2024

the design of the room was absolutely beautiful and comfortable as well as the breakfast area and the reception, the workers were helpful and nice every time.

Stayed in July 2024

Service was top class. Would definitely return here.

Stayed in June 2024

Breakfast

Position

Stayed in June 2024

Everything was excellent / no complaints at all

Central location, wonderful staff and quiet and cool with an excellent bed

Stayed in June 2024

Can’t think of anything

Beds were really comfortable and we loved how conveniently located it was in the city to be able to walk everywhere. Breakfast in the morning was so nice, too. Staff was very friendly and helpful.

Stayed in June 2024

The lift closed on people including my partner numerous times and really bruised his arm and shoulder

Stayed in June 2024

I loved the friendly staff, the amazingly spacious room and beautiful suite and also the awesome location. Breakfast was also just right, it had a bit of everything to eat :)

Stayed in June 2024

We stayed here for our honeymoon and it did not disappoint. Such a lovely hotel with beautiful facilities, amazing rooms and the most professional and caring staff. Nothing was too much trouble for them. They were always happy to help recommend places to eat, a great local barber shop and local sights. Matteo was particularly fantastic and extremely helpful! The team even had a lovely bottle of bubbles waiting in our room when we arrived with a hand written card congratulating us on our wedding. We can highly recommend this hotel to anyone staying in Florence, and we will definitely be back one day. Thank you for making our stay in Florence so special!

Stayed in May 2024