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Reviews of Relais Santa Chiara Hotel - Tuscany Charme 4 stars

Via Giacomo Matteotti 15, 53037 San Gimignano, Italy

#41 of 41 hotels in San Gimignano

Guests' Choice

Review score

Based on 416 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    9.3

  • Facilities

    8.0

  • Staff

    8.9

  • Value for money

    8.0

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 20 May 2025

    9.0
    The location was perfect.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was very good. The staff was very friendly.

    Stayed in May 2025

  • Reviewed: 15 May 2025

    8.0
    Beautiful views of Tuscan countryside, great staff and location.
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are very small

    Location, pool and gardens and staff

    Stayed in May 2025

  • Reviewed: 5 May 2025

    8.0
    Beautiful city, great stay, superb food
    • Leisure trip
    • People with friends
    • Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Rooms a little small but as we were only in them to sleep it wasn’t a real problem Pool was freezing but it was early in the season

    Fantastic location, very friendly staff. Great wine and a pool table to boot

    Stayed in May 2025

  • Reviewed: 5 May 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I don't like our room without view and with small shower

    The location and staff

    Stayed in May 2025

  • Reviewed: 4 May 2025

    8.0
    A come back choice
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Beautiful place 5 mins to center on foot. Good breakfast ,sun terrace overlooking the tuscany hill.

    Stayed in April 2025

  • Reviewed: 3 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice staff, lovely hotel with pool and the breakfast was superb!

    Stayed in April 2025

  • Reviewed: 12 December 2024

    8.0
    Comfortable place
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was mold in the shower

    Beautiful entrance, rooms were comfy, noce staff

    Stayed in October 2024

  • Reviewed: 16 November 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    This hotel in the Tuscan countryside was absolutely beautiful and so charming—a perfect escape. It’s just a short walk from the stunning town of San Gimignano, which made it an ideal location for us. We were lucky to be given a lovely room with a balcony overlooking the breathtaking Tuscan landscape—such a magical view. It was my wife’s 30th birthday during our stay, and this experience made it even more special. The breakfast was amazing, with a fantastic selection of delicious options to start the day. The staff were wonderful—so warm, friendly, and full of charm. On one warm day, we enjoyed a refreshing dip in the pool, which was a lovely way to relax. The only slight downside was that the room was a bit small, but it was manageable for the two of us, and we adored its rustic charm. The on-site parking was a big bonus, making it super convenient for our travels. Overall, a delightful stay that we would highly recommend and would return!

    Stayed in October 2024

  • Reviewed: 11 November 2024

    8.0
    Over all very good apart from the room issue and pool closure
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights

    We were less than happy with our first room as it was so so small, literally for one person! It did not state at the time of booking that it was only just bigger than the bed which itself was only just a double!! Also they had unfortunately for us switched off the AC and as the room was south facing and therefore privy to solar gain it was very, very hot. They did move us to a different room after we asked on the second night, this was without a view, but which was infinitely better. They offered us a fan which we used for the first night but in the end we had to switch rooms which they did do swiftly and gracefully. I had specifically booked this hotel because of the pool and I read on the website it closed at the end of October, we were there from 28/30 Oct. The pool was closed despite it being 23/24 degrees and bright blue skies. That was really VERY disappointing.

    Our first room had a good size terrace with spectacular views. The staff were fantastic. The breakfast was varied and good. The lounge area was very comfortable and very well dressed with aptmosphere. The pool 'looked' delicious. `our second room was spacious, equipped, had a kingsized bed. No view but it was cooler as was at the back of the building. Staff, all staff from reception to house maintenance team were really lovely and friendly. Location was great, close enough but far enough away to be quiet. The hotel had parking if you booked ahead and for a fee but it was available.

    Stayed in October 2024

  • Reviewed: 6 November 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was okay.

    The room was clean, they gave us a free upgrade as well, very happy with the service.

    Stayed in November 2024

  • Reviewed: 5 November 2024

    8.0
    Great location and great staf
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The room was a bit small and basic, meaning the bathroom was hard to move in.

    I liked the location and the friendliness and helpfulness of the staff. The balcony and views were also stunning.

    Stayed in October 2024

  • Reviewed: 28 October 2024

    9.0
    Enjoyable stay
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night

    Pool was closed

    Great location with lovely views

    Stayed in October 2024

  • Reviewed: 24 October 2024

    8.0
    We loved this hotel and we recommand for sure.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights

    Great location, just 10 minutes walking distance from downtown San Gimignano and the vue from the pool and terrace is amazing. Very good breakfast with lots of choices.

    Stayed in September 2024

  • Reviewed: 24 October 2024

    7.0
    Exceptional breakfast, excellent location and staff but marred by cramped room and tiny bathroom.
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was OK for a short stay but very compact. The bathroom was more of a closet and really not big enough even for a short stay.

    The staff were excellent, friendly and helpful. The breakfast was exceptional.

    Stayed in September 2024

  • Reviewed: 21 October 2024

    8.0
    Good value for money and clean hotel walking distance to centre of SG
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    We booked this quite last minute and we felt it suited us very well for our 4 nights stay. We arrived in the evening and we were warmly welcomed by the receptions. We were also still welcomed to their restaurant for dinner even though it was about 8pm which we appreciate. We met the lovely Francesca there who is a waitress working with the bar and restaurant and she was so lovely throughout the entire stay. The food was homey and nice and we had a great bottle of red morinello! We were then served inclusive breakfast daily with a vast selection of anything you could want. I think the coffee could be a bit better but overall cannot complain. Our rooms were a little old fashioned but super clean and everything worked. The views from the restaurant is stunning and it’s just 10mins walking to centre of SG! Overall great stay and we really enjoyed it ! Thank to the whole team who was so easy and welcoming .

    Stayed in October 2024

  • Reviewed: 20 October 2024

    8.0
    Awesome location and nice staff but quality of experience is dependent on the room you book.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 4 nights

    The second room we booked was dark, had no view, was hot and noisy due to the adjacent property and/or staff getting breakfast ready and smelt of food cooking.

    Lady on reception was friendly and helpful. We booked two rooms, one with the rockstar view of the pool and the valley and a second opposite it and at located at the back of the hotel with no view. The one with the view was lovely - obviously the view was spectacular but it was also light, sunny, quiet and with a good breeze.

    Stayed in October 2024

  • Reviewed: 17 October 2024

    8.0
    Great location and price!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    A little old

    Location

    Stayed in October 2024

  • Reviewed: 11 October 2024

    9.0
    Excellent hotel and location for San Gimignano
    • Leisure trip
    • Group
    • Superior Double Room with View
    • Stayed 2 nights
    • Submitted via mobile

    Excellent facilities and great location close to old town gate. Great breakfast and room was very spacious

    Stayed in October 2024

  • Reviewed: 9 October 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room with View
    • Stayed 3 nights
    • Submitted via mobile

    Bistro times not clear in the evening and this led to disappointment when they refused to serve us within the prescribed opening times.

    Stayed in October 2024

  • Reviewed: 6 October 2024

    7.0
    Great location but the staff and the rooms could use some upgrades
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The rooms have old furniture and definitely need remodeling: the fridge isn’t working properly, the windows don’t close properly. Also, one of the ladies from the front desk asked me to pay twice for my stay because she couldn’t find the payment I made using Booking and had to call the manager.

    The positioning of the property is great, the food is also delicious

    Stayed in October 2024

  • Reviewed: 3 October 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Our room was tucked away at the side of the hotel and was a little gloomy. However we paid for a basic room. Probably worth paying more for a room with a garden view.

    Away from the craziness of San Gimignano but only a short walk to get there to see the sites. Amazing breakfast. Comfortable room and excellent staff. The garden and terrace were also delightful.

    Stayed in October 2024

  • Reviewed: 2 October 2024

    8.0
    Lovely few days stay in a beautiful location
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Very small room for storage of suitcases Expensive to park

    Lovely breakfast lots of choice. Fabulous location and scenery

    Stayed in September 2024

  • Reviewed: 30 September 2024

    8.0
    Beautiful property, decent price, extra small rooms
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms are extremely tiny (maybe 8.5 x 8.5 feet). Maybe only meant for a single person. Only a double bed. Could not walk around the bed with the door to the room open. We travel with small carry on luggage and there was no room to put it away. The shower was also tiny. I’m not a big person and I couldn’t turn around without knocking the temperature dial. Couldn’t control the a/c temperature and we found it too warm at night.

    It was a beautiful property, a 5 minute walk from the walls of San G. Nice patio off the room, grounds and pool are outstanding. Breakfast was great. For the price it was decent.

    Stayed in September 2024

  • Reviewed: 28 September 2024

    7.0
    Very nice place but rooms are very small
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The only negative thing is our room was sooo small and bathroom it felt like a hostel, the pictures are very deceiving with sizing

    This property is beautiful breakfast is wonderful and the staff was even better. Really enjoyed the downstairs space with pool table and fire out for relaxation. The pool area outside looked gorgeous but unfortunately it was too cold for us to go for a swim

    Stayed in September 2024

Showing 1 – 25

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