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Reviews of Hotel Palazzo Papaleo 5 stars

Via Rondachi 1, 73028 Otranto, Italy

#12 of 43 hotels in Otranto

Guests' Choice

Review score

Based on 140 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.4

  • Location

    9.9

  • Facilities

    9.0

  • Staff

    9.8

  • Value for money

    8.6

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 20 June 2024

    10
    An enjoyable stay in Ortondo
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There was nothing we didn’t like

    A wonderful location inside the old . Easy walk to the beaches, cafes, restaurants, sightseeing spots and shops. We had an enjoyable stay due to the wonderful staff from Valentina at check in to the ladies providing breakfast services on the terrace, to the most wonderful room cleaning services. I’ve never experienced anything so good. Our room was a great size with a balcony and a terrace with sun chairs, which was fabulous. Our bed and pillows were very comfortable and the air conditioning worked well. There was no issue with outside noise and the Wifi was great. Breakfast service on the rooftop terrace was lovely with a variety of fresh foods on offer from the traditional Italian breakfasts to options that catered for all international travelers. Valentina provided us with excellent communication prior to arrival to drop our luggage off at a central point and met us there and transported the luggage to the hotel. She provided options for car parking nearby. Her colleague helped me with our luggage on check out to transfer it back to the location where we could access it with our car.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    A small family-owned hotel in the central part of the old town. A magnificent sea view from the roof top terrace where an excellent breakfast and evening drinks were served.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    9.0
    Friendly staff
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    When a guest hangs on the door the sign “ Do not disturb” is because they don’t want anyone to enter the room. Not even to make the bed. And there is no need to fix the room every time we are not there. Also, you have to understand that not every guest is tall. It was hard to use the shampoo and shower gel.

    Location and staff.

    Stayed in June 2024

  • Reviewed: 5 June 2024

    10
    The best place to stay in Otranto! And Puglia!
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Amazing Hotel - Best location - Great Breakfast - Helpful Staff - Comfortable Bed And overall an amazing choice!

    Stayed in June 2024

  • Reviewed: 19 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    To hard to get to from otrento

    Beautiful property Excellent service

    Stayed in May 2024

  • Reviewed: 16 May 2024

    10
    The hotel, room, staff amazing. Would absolutely stay there again!
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location superb, staff amazing. Room really nice and the rooftop perfect.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    10
    very pleasant
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    no criticism

    professionally run with excellent and friendly staff

    Stayed in May 2024

  • Reviewed: 5 May 2024

    10
    A great find in Ortranto!
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    There was a small leak in the bathroom seemed to come from the shower, so the floor was a bit wet

    The staff were really friendly and helpful and went the extra mile to help with everything.

    Stayed in May 2024

  • Reviewed: 5 April 2024

    10
    Love the View
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Perfect location a few meters from the cathedral. Beautiful terrace overlooking the old town. Staff very nice and helpful in every way. We were obviously one of the first visitors of the new season and you could see that they were happy with us. Breakfast simple, but all fresh and tasty.

    Stayed in March 2024

  • Reviewed: 4 December 2023

    10
    Hidden gem
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Beautiful, clean room, friendly staff, loved the rooftop patio

    Stayed in September 2023

  • Reviewed: 22 November 2023

    10
    Amazing
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything about this place was amazing. Room, reception staff, breakfast, location.

    Stayed in October 2023

  • Reviewed: 7 November 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights

    THE STAFF WAS EXCEPTIONAL ! THE LOCATION WAS GREAT & THE ROOM WAS BIG AND CLEAN.

    Stayed in October 2023

  • Reviewed: 28 October 2023

    8.0
    An excellent located hotel to explore Otranto and its surrounding.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The hotel guests above Room 24 could could be heard and the shower needs refurbishment.

    The Hotel is located directly at the Cathedral, a 6 minutes walk from the car park. The employees were outstanding friendly and the breakfast was excellent.

    Stayed in October 2023

  • Reviewed: 26 October 2023

    10
    Exceptional
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    All was amazing

    All was amazing from the Palazzo and the staff and the amazing orgasmic breakfast.

    Stayed in October 2023

  • Reviewed: 25 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location, fantastic service , staff super useful and friendly, the hotel is located in a beautiful palace.

    Stayed in October 2023

  • Reviewed: 23 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Amazingly situated, staff is very kind and efficient and very helpful.

    Stayed in October 2023

  • Reviewed: 18 October 2023

    10
    Great hotel, fab freiendly staff, perfect location and thank you for our honeymoon gifts
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing!

    Great hotel, very comfortable and perfect central location. The most fabulous lovely staff, and great breakfast selection. Thank you for making our honeymoon so wonderful.

    Stayed in October 2023

  • Reviewed: 18 October 2023

    10
    This is a very special place to stay in beautiful Otranto.
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights

    This is a beautiful place to stay in a great location. Our room had a view of the sea and overlooked a central square. Breakfast was amazing with a great variety of delicious choices. We ate on the rooftop that overlooked the sea. The staff was very friendly and responsive to individual needs. Everything is very clean.

    Stayed in October 2023

  • Reviewed: 17 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very happy

    Sky Sport onTV

    Stayed in October 2023

  • Reviewed: 15 October 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Patricia and Matteo were excellent from arrival to when we were departing. The hotel is right beside the historical castle and two minutes from the sea. We had a wonderful time for our short stay. Thank you, Tara and Tony, Ireland

    Stayed in October 2023

  • Reviewed: 13 October 2023

    10
    Wonderful location; Very Friendly Staff; Nice Breakfast; Highly recommend
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night

    Can't think of anything

    Great location; extremely friendly and attentive staff

    Stayed in October 2023

  • Reviewed: 6 October 2023

    10
    Amazing place and amazing people, loved it all
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Everything was fantastic

    Fantastic place, location, staff, facilities amazing

    Stayed in September 2023

  • Reviewed: 1 October 2023

    9.0
    An ideal place to stay in Otranto.
    • Leisure trip
    • People with friends
    • Classic Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Nothing!

    Great location inside the walls of the old city (close to the water, shops, restaurants and historical sights). Amazing staff and attentive service. Rooftop restaurant/lounge was perfect. Comfortable bed. Superb value. Would return in a heartbeat!

    Stayed in September 2023

  • Reviewed: 30 September 2023

    10
    Memorable stay in Otranto
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There was nothing I didn’t like. Maybe the breakfast was a little dull.

    This is a beautiful hotel in an excellent location. Staff were extremely friendly and helpful. A very enjoyable experience

    Stayed in September 2023

Showing 1 – 25

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