Stairs

It’s location.. the staff were exceptional

Stayed in September 2024

All the stairs to room . No elevator so beware if you have bad knees.

The view from the bar area of the grand canal was fantastic.

Stayed in September 2024

No elevators may be an issue for people who don't like to climb stairs

Beautiful and grand historic building right on the Grand Canal with views of the Basilica from the dining room balcony.

Stayed in September 2024

this remains a blank space as everything was perfect.

Breakfast perfectly presented and served in a magnificent room. Same goes for the hotel restaurant that, with only five tables in an historical room overlooking Canal Grande, gave us one amazing experience in quality of food and service. Worth the trip!

Stayed in September 2024

Hard to find the entrance after being dropped off at taxi stops. Had to carry luggage over numerous bridges to get to hotel.

Charming building. Excellent desk staff

Stayed in August 2024

no courtesy water in the room

Stunning old palace in front of the Grand Canal. Very old though very authentic room. Wonderful balcony and dining room, friendly staff. Not for those who understand luxury as perfection but for those who can apreciate the charm of an old palazzo

Stayed in September 2024

Nothing it was all a great experience for our first visit

Loads of character and quite beautiful 😍

Stayed in September 2024

Shower door opening was ridiculously small and uncomfortable

Helpful staff, good location, comfortable room

Stayed in September 2024

I can’t think of anything

Very good

Stayed in September 2024

The air conditioning was limited but understandable within the older building of Venice. The main room was comfortable for sleeping but the living spaces only had fans which helped but couldn't keep up with the hot humid days.

It was like stepping back in time from the moment you enter through a drawbridge entry when arriving by water taxi. This gorgeous 600 year Venice Palace was well maintained with a few modern amenities. Don't look for a lift here, the amazing porters help with your luggage up the many flights of stairs to your period inspired rooms with updated bathrooms and WiFi. The staff was very friendly and helpful with all my questions and even helped me find my way when I was lost in the confusing streets of Venice.

Stayed in September 2024

Terrible Coffee

Location View Room Design Architecture

Stayed in August 2024

shower not working properly, unable to change from hand shower to main shower

Stayed in September 2024

No lift

Loved the location- friendly staff and the decor !

Stayed in August 2024

Room was A Little Tired and we Had problems With hot water for the shower when we arrived but the staff soon fixed it

Unbeatable location on the Grand Canal close to all the attractions such as St Marks Square

Stayed in July 2024

Really loud ac Bidet wouldn‘t stop rinsing the whole stay, we told the staff but it couldn‘t get fixed

Breakfast was really good, big buffet to choose of. Great italian espresso with european breakfast in a palazzo right at the canal grande.

Stayed in July 2024

Having to leave 😁

The whole experience was wonderful from start to finish . Very professional and helpful staff .

Stayed in August 2024

My first night wasn’t great, as the AC wasn’t working in my room (August in Venice is as hot as you have been warned it is!!). I was quickly upgraded the next day to a beautiful room with working AC. Great service from the reception team- thank you.

Incredible views of the Grand Canal (watch the sunset from the balcony of the hotel bar), and a real slice of history: you get a real sense of how the (wealthy!) Venetians lived here. The staff here are all super helpful.

Stayed in August 2024

The location was great. An easy walk to S.Samuele or Academia. The room was large and thankfully- air conditioned! Because it was hot. Staff were very good and helpful. 24 hour reception

Stayed in August 2024

It could be hard to find as Venice is kind of a labyrinth. For the price, it didn't include breakfast, but there is option to buy separately if you want to have breakfast at the hotel.

I liked the size of the room and the view to the Grand Canal. The bed was comfy and the room was very very spacious.

Stayed in July 2024

Communication before after and during the booking was excellent very efficient and reassuring. They were able to accommodate our requests giving us the perfect room to suit our needs. Little Aaran is autistic loves to hug and can get very upset when things don’t go his way. The reception was especially patient accommodating and very kind in how they worked with us, never making us feel like an interruption but welcome guests. The breakfast parlour is a lovely experience with the high ceilings; we miss our macchiato in the morning! Not to mention the lovely scrambled eggs the recipe which I now have. The property is historical and much care has been taken to retain its heritage. Very quaint quirky and reminiscent of its pisani heritage. The little touches in the bedroom of various objects adds to the feel of being back in time. Well done to a staff and management to your dedication to presenting this piece of history ever so genuinely with delicate care and loving attention. We miss you all!

Stayed in July 2024

It’s definitely more on the ‘shabby’ side than ‘shabby chic’ certainly felt tired.

Great location and staff were friendly and helpful.

Stayed in August 2024

Nothing

Beautiful old palazetto hotel right in the Grand canal, Venice. Third time we’ve stayed here. Great location near Accademia Bridge. San Stefano plaza with bars and restaurants close by and not too crowded. Spacious suite with coffee machine and minibar. The man on reception was particularly lovely and so helpful as was the barman in the beautiful bar overlooking the canal. The breakfast was well worth having and the breakfast staff ere also very obliging

Stayed in July 2024

- The room definitely doesn't look like the photos on booking. It looks a tier below that. - The bathroom smelt foul, like sewer. Even as soon as we checked in. I assume the pipes and sewage system are a complicated topic in Venice. - A bit of noise at night, from either the ventilation system, or just old things creaking, like furniture and walls/structure. I guess this happens in most hotels in Venice. - No door knob locks on the internal doors of the room or the bathroom.

- Staff is very kind - Location is decent, A bit far from Train Station but close to many points of interest. A bit far from the best rated restaurants though. - The room is enormous.

Stayed in July 2024

Beautiful room and great location

Stayed in June 2024