Lack of options for breakfast. It was disappointing.

The staff was very nice, the rooms big and everything very clean.

Stayed in October 2024

The room design felt like a missed opportunity. There was too much furniture, so I rearranged it to create a more comfortable space for the next guest—I hope they kept my changes! The bathroom was a great size, but the shower could use a touch of luxury to elevate the overall experience. A larger shower would make it more enjoyable, and it would be nice to see something creative done with the balcony. As of right now, I wouldn’t pay full price for the suite or consider it for a romantic weekend. It’s disappointing from that standpoint, and I truly hope the hotel invests in making that room something special for future guests.

There were many great aspects of this hotel, but I also see opportunities for improvement. My review will be constructive because I truly believe this hotel has the potential to be something special. I stayed in a suite at a reasonable price, which was a strong point for them. The bed was huge, comfortable, and absolutely incredible, making for a restful night. The unique feature of the suite was its access to a balcony—what a fantastic idea! However, it felt like a missed opportunity. The balcony could really benefit from an outdoor lounge area, separate from the rest of the hotel, along with a stylish bar lounge for guests and locals. I envisioned enjoying a refreshing drink while overlooking the central city, watching the neighborhood come alive. On the downside, the breakfast was average, and the last thing guests want to hear is employees arguing with each other. That kind of behavior is unprofessional and should never happen in a hospitality setting. With a few improvements, this hotel could truly stand out.

Stayed in September 2024

Room furniture looks outdated.

breakfast

Stayed in September 2024

Be aware that the hotel is in a residential area, some distance from shops and restaurants so you will need a car.

The hotel has a lot of character, e.g. the collections of clocks, typewriters etc on display. Our room was very nice, if just a little "tired". The staff were very friendly and helpful. Breakfast was good, great selection, and we didn't feel rushed at all. Parking was easy, but was on the street outside.

Stayed in July 2024

It says that it is a 4 star hotel but seems to have lost some stars during the time. For breakfast you have a lot of choices but vegetables were missing. In the fridge you always have 2 bottles of water and you think that is complementary, but at the end you need to pay for it and nowhere says that is the minibar.

The room was big enough and every day the room was cleaned.

Stayed in July 2024

They say they have free parking but they don't have thier own car park and you must park on the street, which is free,but can be very full and difficult to find a free spot. In the bathroom you will find hair and body shampoo, but this was produced in China in 2016 and the expiry date is 2019, so they are offering you this in 2023/24 and i believe this is not very professional.

The staff were very friendly and helpful and also speak English very well , the location is ok too. The beds are comfortable. If you are staying in Novara there are not many options so this hotel is ok.

Stayed in December 2023

They didn’t let to make breakfast at 9:10. in room don’t have kettle for make hot tea or coffee

Clean

Stayed in April 2023

The hotel is in a residential area and there is not a big choice of restaurants around.

The hotel and the rooms were nicely furnished, with character and a bit quirky. The toiletry in the room was very good and there were some toothbrushes! The breakfast was excellent and varied with lots of homemade cakes and even the possibility of having freshly baked croissants! All the personnel was very kind and really doing everything to help.

Stayed in October 2022

The friendly staff. The clean spacious well equipped rooms.

The staff were extremely friendly and helpful. A really large well equipped hotel ideal base for visiting Milan. Very large and spotless rooms.

Stayed in August 2022

staff al top, bravi

Stayed in July 2022

It is a bit of walk from the center of tourism so we had to order taxi. But the hotel room and staff were very nice so we were happy to have stayed here.

Stayed in June 2022

Nothing to declare

Everything was very comfortable.

Stayed in June 2022

Great shame that the restaurant no longer opens for dinner and breakfast finishes at 9am!☹️

Ticked all the boxes

Stayed in June 2022

There was no safe in the room and although they tried to replace it, they brought one which wasn't functioning and the day staff never solved this despite repeated notes left by the receptionist on duty at night. Breakfast used to be available until 10am. Now it is only until 9 am causing crowding when groups are visiting, as well as forcing everyone to wake up early if they want breakfast. Healthy options are scarce. Cleaning staff wore no masks and went into multiple rooms at any one time, in and out of several rooms. No gloves worn either. The property states they use ozone to disinfect and sanitise but unless they do this every single time the spread of Covid could be so risky with this way of cleaning. One room should be done at anyone time, with masks being worn inside the rooms and gloves worn and disinfected between rooms.

The best quality/price ratio for a decent hotel in town. It is in a quiet area where off street parking is available and there is a large supermarket just behind for all basic needs. The staff are friendly and helpful.

Stayed in June 2022

I did not expect it will so cold inside the hotel overall and so noisy in the room. The room's heating was switched off from 22:00 until some time in early morning. The windows in the room was very badly sealed so cold air easily came in the room. To compensate it heating radiator was so hot. Finally, it gives you feeling like you are seating outside during winter next to fire... Also, I was badly surprised with noise protection from rooms next to mine, coz it was possible to hear every words behind the wall.

The hotel atmosphere, design and etc.

Stayed in December 2021

We had a really bad experience with the kitchen personnel. We were shocked to see and hear what was happening when we entered the restaurant to have breakfast at 8 a.m. The lady in the kitchen was arguing with a gentleman waiting in the queue for breakfast. Apparently, she had something against a certain nation of people from Eastern Europe. The gentleman was part of a big group of people who were staying in the hotel. I personally was terrified by this woman and the way that she was talking to this man and this was one of the worst racist abuse I ever witnessed. This lady was so rude and for the entire time I was there (about 20 minutes) she kept complaining about "these people". I was really surprised that there was no intervention from the management. If this happened in the UK, the Police would have been called straight away and that woman would have been under serious investigation.

The hotel was great, the room was very spacious and clean. The gentleman and the lady from the reception were polite.

Stayed in October 2024

Very old facilities, worst variety and quality of breakfast I ever met. The windows and door to balcony leaking air from outside. I can't understand how that hotel is 4 star...

Friendly staff

Stayed in October 2024

Breakfast 8

Stayed in October 2024

Nothing to report 😊

Second time staying at this hotel and there was a slight booking issue, not the hotels fault may I add. Big thanks to the lovely receptionist who spent an evening sorting it out, in this day and age it is so nice to see exceptional service still exists. Many thanks to that lovely lady. Perfect hotel for a stop over, easy to find, and in a street you can just park outside. And within a few minutes walk into the centre of Novara.

Stayed in September 2024

Breakfast is not like you expect from a 4star hotel,did not cook anything

Stayed in August 2024

I found lot of dust and hair in the bed. The bed cover wasn’t clean at all.

The AC unit was really old, it sounds like a camion, I couldn’t sleep because of the noise.

Stayed in August 2024

The cleaning of the room when we arrived: the air con was off and the air in the room was dense and still with a heavy stank of cleaning detergent. It took hours to improve but then detergent smell remained. We complained but the staff would not solve it. Breakfast was what you can do at home.

Nothing

Stayed in August 2024

My wife was clearly very ill so we arrived at 12, but no room was available before 14:30 they said. And left us sitting sick in the lobby. At 14:30 still no room. At 15:00 (official check-in time) no room, and we were asked to wait another 15 min. At 15:25 still no room available. But after my heavily protest we finally got an upgrade to a room that had been available the whole time!! Also personal at breakfast was very unfriendly, she did not greet us but send us (2 person) in a very unfriendly way away from a table for 3 to a very small 2 p table.

??

Stayed in July 2024

Air conditioning was not really good.

As always the breakfast was amazing. Staff as always pleased to see us.

Stayed in July 2024