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Reviews of Kepos Etna Relais & Exclusive Spa 4 stars

Via Leonardo da Vinci, 118, 95010 Santa Venerina, Italy

#11 of 40 hotels in Santa Venerina

Guests' Choice

Review score

Based on 107 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.1

  • Facilities

    8.9

  • Staff

    9.6

  • Value for money

    8.4

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 4 November 2024

    10
    Highly recommend for a relaxed vacation
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    -

    Beautiful hotel, situated in the middle of a citrus orchard, an oasis of peace and nature, with a wonderful view of the sea and an infinity pool. It is located half an hour from the airport, and from the hotel you can reach all the attractions on the east coast in less than an hour (Taormina, Etna, Catania, Siracusa, etc.). The services are exceptional, all the hotel staff are very kind and try to fulfill all your wishes. The breakfast is very varied and tasty, including savory products, eggs, omelettes, cheese, etc. We did not try the hotel spa or dinner at the hotel.

    Stayed in November 2024

  • Reviewed: 28 October 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Suite
    • Stayed 5 nights
    • Submitted via mobile

    The acces in the resort. In particulary, the gate of acces. Also, there is a kitchen dysfunction.

    View was very nice, the restaurant is one of the best, the staff is very kind.

    Stayed in October 2024

  • Reviewed: 20 October 2024

    10
    The best place to stay at the Etna area!
    • Leisure trip
    • Couple
    • Classic Suite
    • Stayed 4 nights

    The location of the resort is a little far away from attractions/restaurants and we needed the car to go anywhere, yet it wasn't a big deal

    One of the best places I've ever stayed at.Beautiful location, spacious room, excellent food and the nicest staff who were available for everything. Me and my husband loved it. couldn't ask for a better stay

    Stayed in October 2024

  • Reviewed: 16 October 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 4 nights

    breakfast on the terrace with a view of the mediterranean, not to mention the vast arrange of home made/grown items on the menu. I wished I could have eaten more, it was so delicious.

    Stayed in October 2024

  • Reviewed: 7 October 2024

    10
    Ultimate place to relax and recharge
    • Leisure trip
    • Couple
    • Classic Suite
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Such a lovely place to chill out and relax! The staff were amazing and the food is delicious!! Everyone was so lovely and we were very sad to leave. Highly recommend to anyone!

    Stayed in September 2024

  • Reviewed: 3 October 2024

    10
    היה נהדר
    • Leisure trip
    • Family with young children
    • Royal Suite
    • Stayed 5 nights
    • Submitted via mobile

    אין

    A great boutique hotel, at a very high level, large, clean rooms, a great swimming pool, and a wonderful restaurant, an excellent breakfast and you can have very good dinners as well. Wonderful staff, welcoming and very helpful, Andrea is excellent. Very good location for travelers with a car, close to Catania and Taormina, very convenient to the mount Etna , (highly recommended) there are great authentic restaurants nearby. We had a great time, we will gladly come back next time as well.

    Stayed in September 2024

  • Reviewed: 21 September 2024

    9.0
    Great relaxing location to discover east sicilly
    • Leisure trip
    • Couple
    • Deluxe Double Room with Hot Tub
    • Stayed 4 nights
    • Submitted via mobile

    The shower, was a bit outdated, could use an upgrade/repair.

    Location with an amazing view, super friendly staf and nice place to park the car. Food in the restaurant and the swimming pool were especially great!! Would definitely visit again

    Stayed in September 2024

  • Reviewed: 15 September 2024

    10
    Fantastic!
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    -

    From the day we have arrived until our departure, we were welcomed warmley by the whole staff. My husband got sick for one day and they took so well care, brought us everything we have asked for, checked in on us hourly and even got us a doctor. The whole hotel is an eyecatcher, located between Etna and the sea - breathtaking views. A marvellous pool area, everything overlooking the sea. Food was also good and the rooms were very comfortable. If you Lack something, the staff will make sure to fulfill all your needs. This was by far a unique experience and we will definatley return.

    Stayed in September 2024

  • Reviewed: 11 September 2024

    10
    Fantastic resort
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 3 nights

    Nothing - all was perfect. Maybe a bar by the pool area would be ideal.

    If you want to relax, then this is the place you must visit! All the staff were superb - we had a flight delay and arrived late at the resort, but we found Andrea still waiting for us and surprisingly they gave us a room upgrade to a suite :) He's a charming person. Then there was Daniela who prepared the delicious breakfast every day and Gianvito who served us dinner at the restaurant and drinks by the pool. I'm a food lover and Chef Alessia was "grande" - all food was super delicious, and she does the best mojitos! The ladies in charge of housekeeping kept this place and rooms really clean. Pool and garden area are tranquil and very well kept. I will surely re-visit this place.

    Stayed in September 2024

  • Reviewed: 31 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Suite
    • Stayed 4 nights
    • Submitted via mobile

    Not very good service, bar closed at 10pm and reception at 8pm, also not very good cleaning of the rooms

    Location, view, gardens, breakfast

    Stayed in August 2024

  • Reviewed: 2 August 2024

    8.0
    Beautiful hotel with amazing views
    • Leisure trip
    • Family with young children
    • Classic Suite
    • Stayed 5 nights
    • Submitted via mobile

    There were a few things that could have been improved: 1. TLC around the property. There were a few umbrellas by the pool that were broken. The toaster at breakfast broke in our fist day and did not get fixed. 2. The restaurant is overpriced compared to the food options you can find in walking (5 min) distance. The coperta was £20 as compared to £6-8 in the nearby restaurants. The portions are small and the food is not amazing. We ate there on the first night and that was it. 3. The SPA facility is not included in the price of the stay and has limited options. There are small changes that can be made to improve the experience overall.

    We enjoyed our stay at the hotel very much. It is a beautiful hotel, with a great pool. The staff are amazing and the cleanliness of the facilities is top notch. It is a small, family friendly hotel, which we enjoyed very much. The breakfast was good as well. All in all, we had a very enjoyable experience.

    Stayed in August 2024

  • Reviewed: 29 July 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Suite
    • Stayed 5 nights
    • Submitted via mobile

    Beautiful property in the middle of Nature. With beautiful view on sea and Mount Etna. Very calm surrounding. Great for relaxing with spacious rooms. If you go consider taking a rental car to explore the area.

    Stayed in July 2024

  • Reviewed: 17 July 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights

    Kept awake by neighbouring dogs most nights

    Lovely setting and beautiful surrounds.

    Stayed in April 2024

  • Reviewed: 9 July 2024

    8.0
    A beautiful location but on the expensive side
    • Leisure trip
    • Family with young children
    • Classic Suite
    • Stayed 2 nights

    It was a bit overpriced; the dishes at the restaurant were quite expensive for their quality and they charge you a coperta (cover charge). This was high compared to other restaurants in Sicily but it shouldn't even apply when you are already staying at the hotel!

    The facilities overall and the grounds were beautiful. The pool was really good for young kids (it has a very large walled shallow area) and the view over the ocean was beautiful. The breakfast was quite extensive and really good.

    Stayed in July 2024

  • Reviewed: 4 July 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Suite
    • Stayed 4 nights
    • Submitted via mobile

    None

    Breakfast was plentiful and delicious

    Stayed in June 2024

  • Reviewed: 1 July 2024

    8.0
    Lovely peaceful place with very kind staff and attention to details.
    • Leisure trip
    • Couple
    • Classic Suite
    • Stayed 5 nights

    The breakfast was on the smaller side, but rather like this then with too much food which has to be thrown away. The room safe could have been bigger. Storage space for clothes was also on the smaller side but okay.

    The staff were all very friendly and we were welcomed from the hotel director due to our late arrival. The room was big, in good condition and located near to the pool and breakfast. The hotel was located outside of the city which gave it a quite and peaceful country vibe which we enjoyed. Parking was close to the hotel room. We enjoyed the breakfast with local products and a good view. The pool was also relatively big and with many berths. Overall a very good experience which should also be expected comparing the price.

    Stayed in June 2024

  • Reviewed: 8 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Classic Suite
    • Stayed 2 nights
    • Submitted via mobile

    Just a perfect experience!

    Stayed in June 2024

  • Reviewed: 6 June 2024

    9.0
    Peace, calm, luxury, sunshine and farniente
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 4 nights

    I can't pick much. If forced under the torture, I would say the quality of toilet rolls. It says it all!

    Amazing location overlooking a wonderful view by the pool and the Etna on the other side. The breakfast buffet was fantastic, worth getting out of bed early. The premises are impeccable from the swimming pool, jacuzzi, gardens, bedrooms.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Economy Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Booking.com

    The grounds are breathtaking!! The staff went over and beyond to make sure our stay was fantastic.

    Stayed in May 2024

  • Reviewed: 4 June 2024

    10
    Beautiful property and fantastic location to travel the east coast of Sicily.
    • Leisure trip
    • Family with young children
    • Classic Suite
    • Stayed 3 nights
    • Submitted via mobile

    The property is stunning and well maintained. Views of Mount Etna and the sea amongst gardens and green lawns. The breakfast spread was amazing and the restaurant serves delicious food.

    Stayed in June 2024

  • Reviewed: 27 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Hot Tub
    • Stayed 2 nights
    • Submitted via mobile

    Nothing, everything was very good.

    Everything, since the staff, room, swimming pool area to the breakfast.

    Stayed in May 2024

  • Reviewed: 11 April 2024

    10
    Highly recommended when visiting Etna. Best place to stay
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    WiFi was weak.

    Fantastic location. Fantastic staff. Very welcoming. Great food.

    Stayed in April 2024

  • Reviewed: 1 November 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Classic Suite
    • Stayed 4 nights

    Nothing to add!

    Gorgeous territory, pool & garden. Large and clean rooms. Very friendly and helpful staff!

    Stayed in October 2023

  • Reviewed: 29 October 2023

    10
    Wonderful!
    • Leisure trip
    • Couple
    • Classic Suite
    • Stayed 2 nights
    • Submitted via mobile

    More spa choices

    The views are wonderful, the staff friendly, accommodating and helpful! The restaurant was with seating looking to the sea and we were lucky enough to gave a full moon when there! Wonderful experience!!

    Stayed in September 2023

Showing 1 – 25

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