Problems getting taxis

Stayed in May 2024

One of our group had an issue on checking out this morning in that their booking was paid upfront, she showed the lady where she paid for 5 nights and it was non refundable???unfortunately there was a misunderstanding or miscommunication and one of the management was quite aggressive and insisted on payment being made again for the one night in question.

We were there for a family wedding in the area. The hotel was ideally located and staff very helpful with taxis and taking us by times in the hotel shuttle. Thank you very much appreciated

Stayed in May 2024

Abit more expensive than other. Paying for breakfast separately as well

The place is clean and staff are helpful and patient

Stayed in May 2024

Nothing

The staff were helpful and patient

Stayed in May 2024

The staff was so helpful and so kind

Stayed in May 2024

I very much liked the friendly and helpful staff at the hotel. Also the fact that there are nearby restaurants and cafes within walking distance.

Stayed in November 2023

Location is a bit remote for Verona vacationers, but I had a car.

Good value. Room space and bathroom is quite large considering Italy standards.

Stayed in September 2023

It would be even better if there were tea/ coffee facilities in the room. Perhaps a wider breakfast option... We didn't actually have breakfast due to some previous reviews saying it was limited.

The hotel was a fantastic location and near to a lovely traditional restaurant. All staff were extremely helpful during our entire stay which made us feel comfortable and relaxed. Good communication and helpful when we needed to book a taxi. The pool is fantastic and staff clearly care a lot about keeping it to an excellent standard. Thank you.

Stayed in May 2022

The drain in the shower didn't work properly. Some basic building elements were a little off, like big gaps in the corner of the walls, but that's whining on a high level. Breakfast was a little expensive with 4,50€ for a croissant, coffee and a glass of juice.

The room was very neat, the bed extremely comfortable. The bathroom was enormous, for my standards, and clean. The staff was very friendly and accommodating. Breakfast was, although a bit small and pricey, delicious and had good coffee. From the looks of it, the pool would have been nice, but we didn't use it. There was a lot of parking space. We had dinner in a Pizzeria right around the corner, which was delicious. There would also have been a bar, reachable in 1 minute per foot.

Stayed in September 2021

location is great if you have a car with you. Lovely surroundings and so many vineyards and winery😊. Kids love the pool. All in all it was nu e

Stayed in August 2021

Nothing to dislike. We got everything we needed.

Hotel is great. Rooms are big, bathroom also, everything is extra clean! Two options for breakfast (small and big) with typical italian ingredients - croissant, coffee, juice, if you take the big one, you get yogurt, cereals, cheese/ham toast. The staff is very friendly.

Stayed in August 2021

The breakfast was not what we were expecting but overall it was ok

The property and the pool was very clean, very friendly staff.

Stayed in June 2024

Absolutely not customer-oriented, the manager allows himself to interrupt and shout at the guest, instead of correcting the situation, bad breakfast, Wi-Fi does not work in the room at all, the photos of the room do not correspond to reality. I booked a Deluxe room for 2 adults and 1 child, which was shown with a sofa in the photo, expecting that my three-year-old child would sleep there. But after checking in, there was no sofa in the room. It was already late, I didn't want to take a long time to figure out why, so I just asked for a cot. I was told that at 10 p.m. they could no longer place an extra bed. Then I asked for a room with a sofa, which I had booked. The receptionist (who was the only nice person there) called the manager. The manager did not want to listen to me at all, interrupted and shouted. It was not just inhospitable, it was very disrespectful to behave like that. All he shouted to me was that a room with a sofa is a different category - a triple room. To my question, then why are these photos listed as a deluxe room, he did not answer, no wonder, because he did not pay attention to what I was saying at all. It was already late, my child wanted to sleep, so I simply did not continue to waste time on a very ill-mannered manager and we went to sleep, the three of us in one bed. If you want hospitality and a pleasant attitude towards you, then this is not about this hotel.

Stayed in June 2024

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Stayed in June 2024

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Stayed in May 2024

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Stayed in April 2024

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Stayed in February 2024

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Stayed in September 2023

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Stayed in May 2024

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Stayed in January 2024

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Stayed in December 2023

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Stayed in September 2023

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Stayed in September 2023

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Stayed in July 2021