Very average breakfast that never varied and coffee was very mediocre

fabulous two bedroom suite, spotless wonderful staff all provided I va very stunning setting The concierge Matteo was most skilled and attentive

Stayed in October 2024

I don’t mind old style room (after all, it is what you expect from this hotel), but it doesn’t need to be worn out, what was pretty much the case for our room with questionable level of cleanliness, and building material quality (basic and old shower enclosure, broken and worn out tiles…) Strange enough, the hotel doesn’t provide sleeper.

The lobby! The 24hr service The location

Stayed in October 2024

Everything was very nice

It’s right in the center of everything important to see, just a short walk to the most important museums, churches, cathedral, etc.

Stayed in October 2024

The fact that gave us an unacceptable room during the first night. They changed it without any questions when we asked to change our room. Obviously they were hoping to get away with it😒

Location great. Room was OK but only after they moved us to an acceptable one after the first night, when we request. The first one was was a disasater; I can’t believe that hotels are allowed to sell rooms in such a condition and at such a high price. Breakfast ok but same items with no variation for the 4 mornings we ate there

Stayed in October 2024

Junior suite lacked enough seating and was dark.

Location excellent. Bed comfortable.

Stayed in October 2024

The cost of drinks in the terrace bar was the same as down by the marina which is a tourist trap. Even more disappointing is the fact that there are a handful of bars and restaurants minutes away that are serving drinks half price. The gym facilities were decidedly average, cobbled together to be able to "tick that box"

great location, a short walk to several attractions, the port and bars, restaurants and shops. The hotel staff were friendly, approachable and very professional. There was an excellent array of food at breakfast time, something for everyone.

Stayed in October 2024

The breakfast was not good. The room was dark, outdated and not very clean. The key chain was heavy. It took minutes to get your room key if the staff was busy when you came in or out of the hotel.

The location of the hotel was perfect. The staff were very friendly and helpful. The lobby was the most impressive of this hotel.

Stayed in September 2024

Our room was on the first floor,street frontage.Although one window was double,the balcony door offered little sound insulation owing to a very poor fit.The street had noise at all times except 4- 5 hours at night.

Splendid palatial turn of the century decor in public areas and rooms.Good quality furniture, comfortable beds and a real bathroom with BATH. Despite humid 35 degree torment outdoors,the room remained cool. The breakfast on the second floor was excellent,and we enjoyed the rooftop restaurant,both for its view,food and service. On our subsequent visit to the hotel a quiet room away from the street was requested,and was provided.

Stayed in September 2024

The parking lot and the access are complicated because it’s a pedestrian area

A very classic hotel full of history

Stayed in September 2024

Presidential suite was not as opulent as the rest of the hotel.

Location was just perfect. Easy access to all the main sites.

Stayed in September 2024

Room was spacious and distinctive. Breakfast was in a fabulous room and was a big buffet - very good value

Stayed in September 2024

Great location Great staff

Stayed in September 2024

Great location, super friendly staff and spacious clean rooms.

Stayed in September 2024

We had two rooms for our group and one was updated and renovated while the other was not. The one that was not updated was definitely well worn and dated and the AC didn’t work too well.

Excellent location in the historical center of the city. We only had a short time in Palermo during our trip and the location was ideal for making the most of our stay! The staff was helpful and helped coordinate transportation to the airport upon our departure. The common areas of the hotel were very ornate and beautiful.

Stayed in September 2024

Not directly related to the hotel, but this needs to be noted: The hotel advertises an Airport Transfer service to its guests. Beware: here is what happened to me. My driver "Jack" picked us up in the hotel lobby and drove us to Palermo airport. I paid with my American credit card. No problem. Suddenly, for the first time in my life, "Jack" says now he needs to photograph my passport. Claims his boss says its the law. Sorry, that is simply not true. I refused. There is a possibility someone is running an "identity theft" business on the side of their taxi service. This Airport Taxi service should be investigated by the Italian police. Eurostar hotel should immediately fire this company, call the Italian police to investigate this Airport Taxi shuttle service and find another company to offer guests airport transfers.

Decent selection of food for breakfast. The usual.

Stayed in September 2024

The bathroom needs to be updated. A bigger shower, an uplift in general.

The place is just beautiful and classical. It is extremely well located, a few seconds by walk from quattro canti.

Stayed in September 2024

Looked out into a road and locals shouting, assuming one off. Breakfast not great but we are from UK so tastes are different

Beautiful decor, massive room,

Stayed in August 2024

The issues with the lift not working and the plug jn the bathroom sink not working as it should be.

Character building in a divine location.

Stayed in August 2024

nothing

Clean, beautiful, old world, a respite in the middle of Palermo.

Stayed in August 2024

The bathroom was absolutely under our expectations

Location and property ambience

Stayed in August 2024

Breakfast was very poor.

Stayed in August 2024

I feel all good but a pity of no swimming pool in this leisure destination.

The location is fab, you can easily enjoy the meal since the hotel is in the central business area of the town.

Stayed in July 2024

Whilst they do have parking it is an additional charge and very difficult to access with all the pedestrian zones as well as extremely tight narrow turns.

A well preserved palace right in the centre of palermo old town with spectacular decoration and period features.

Stayed in August 2024

The bathroom could do with a little refresh

Very central location in a beautiful Palazzo

Stayed in August 2024