Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
Politically sensitive comments
Promotional content
Illegal activities
Personal or sensitive info (e.g. emails, phone numbers, credit card info)
Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
Spam and fake content
Animal cruelty
Impersonation (i.e. if the writer is claiming to be someone else)
Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing
1 - 4
Reviewed: May 28, 2023
Rodrigo
Spain
2 Reviews
6.0
“Cheap and (not that) clean”
• Leisure trip
• Couple
• One-Bedroom House
• Stayed 2 nights
Mainly 2 things:
- The bed/mattress is not good at all, not easy to get some rest in it
- Some parts of the appartment were dirty. The blanket was really dirty. We preffered slepping with jumpers instead of using it. We wanted to boil some water but the casserole was dirty with old pasta souce on it. However, to be fair, the sheets and towels were perfectly clean.
The location is great and the price is quite good for the city center of Bari. The landlord was really cool and comprehensive, as we arrived later than scheduled.
Stayed in May 2023
Reviewed: July 12, 2021
Andreas
Switzerland
2 Reviews
1 helpful vote
6.0
Pleasant
• Leisure trip
• Couple
• One-Bedroom House
• Stayed 1 night
• Submitted from a mobile device
Needs to be cleaned thoroughly.
Nicely located, 5min walk to the center.
Stayed in July 2021
Reviewed: September 13, 2021
Balaskó
Hungary
21 Reviews
6 helpful votes
10
Exceptional
• Leisure trip
• Travelers with friends
• One-Bedroom House
• Stayed 1 night
• Submitted from a mobile device
Actually, due to certain problems about the flat we recieved another apartment, but it was much better then the one in the advertisement. The communication was good, and it was a really fair busines. Recomended :)
We have more than 70 million property reviews, all from real, verified guests.
How does it work?
1
It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
Followed by a trip
Followed by a trip
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
