Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
Politically sensitive comments
Promotional content
Illegal activities
Personal or sensitive information (e.g. emails, phone numbers or credit card info)
Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
Spam and fake content
Animal cruelty
Impersonation (e.g. if the writer is claiming to be someone else)
Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing
1 – 5
Reviewed: 10 December 2023
Richard
Malta
248 reviews
6 helpful votes
9.0
Superb
• Leisure trip
• People with friends
• Holiday Home
• Stayed 1 night
• Submitted via mobile
The host was very welcoming and eager to offer information.Marvellous trattoria just round the corner.
Stayed in December 2023
Reviewed: 9 July 2023
Mallie
United States
4 reviews
10
“I will rent this again, if available, without even looking at others. I know it has exactly what we need.”
• Leisure trip
• Family with young children
• Holiday Home
• Stayed 22 nights
• Submitted via mobile
The only criticism I can think of, is that it needs a bigger hot water tank. With a family of 4 staying in the house, we had to plan for our showers to be at spaced apart after each person by around 2 hours (we don’t take too long of showers, maybe 10 mins), but it was fine, as long as we planned ahead. It really wasn’t a big deal for us, because we just came to Palazzolo to be with family and relax, and not on any tour guide/event schedule. A solution was easily navigated. For reference, this is normal around here, after seeing the small tanks in others’ homes (we visited friends and family, so we entered many private homes). It won’t be much different anywhere else, around here.
This is a rare find, with a wonderful location and a beautiful courtyard. My family was very comfortable, and the owners were amazing and attentive, but non intrusive. It was all very easy, without fuss. I hope to rent the same place, again, as needed. The washing machine made it even better, because we left with clean clothes in our suitcases.
Stayed in July 2023
Reviewed: 12 June 2023
Claudia
Poland
23 reviews
1 helpful vote
8.0
“Lovely apartment, spotless facilities and great location in picturesque Palazzolo”
• Business trip
• Solo traveller
• Holiday Home
• Stayed 2 nights
Unfortunately, the flat smelt of cigarettes all over, and so did bedsheets, towels and beds. As someone who does not smoke and gets nauseous with it, it was not pleasant. Not fault of the host, but definitely something to carefully manage with guests moving forward...
Great apartment, ideal for a family or a group of friends. Lovely outside area with wonderful jasmin bushes. Everything you might need and all basics were provided. Host was lovely and always available when needed
Stayed in June 2023
Reviewed: 13 August 2023
Sanda
Serbia
21 reviews
1.0
“Very bad!”
• Leisure trip
• Group
• Holiday Home
• Stayed 2 nights
• Submitted via mobile
it is not clean at all ! Very bad! Other room was not for staying, our friends stay in other place....
on table outside was spilled coffee...
Floor was not clean , animal hair and dirt all over the floor on room at top we need to clean that ...
We have more than 70 million property reviews, and they're all from real, verified guests.
How does it work?
1
It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
