Via Valdinacca, 8, 21014 Laveno-Mombello, Italy
#24 of 23 hotels in Laveno-Mombello
Guests' ChoiceBased on 1 hotel review
6.0Cleanliness
6.7
Comfort
5.8
Location
8.3
Facilities
5.8
Staff
5.8
Value for money
5.8
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Reviewed: 3 November 2024
Ioannis
BelgiumFamily of four, two adults, two children. One double bed on the ground floor, two single beds in the attic. On check-in there were: 1. No blankets in the single beds for the kids, only sheets. No spare blankets in the closet, either. 2. Heating in the attic did not work. 3. No internet at all in the house. There was no modem/router, nothing. 4. The shower door was broken, hanging from the hinges. We let them know immediately. They could only send someone on the next day. So we passed a pretty cold night, covering the kids with their jackets, bath towels etc, all we could find in the house. The house had a musty, deserted smell as well, as if it had not been opened or aired for a long time. Other things of lesser importance: No bin in the bathroom; it was nice going out with used tampons at hand!!! The water boiler had not been cleaned and was full of calcium deposits. Next day they sent someone and brought blankets, fixed the heating and the bathroom door, brought a router. So things pretty much worked from then on. I asked for a reimbursement for the first night, due to the lack of very basic services. It was ignored.
The view from the terrace was very nice. Otherwise, please read the negative remarks. There are plenty.
Stayed in November 2024
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