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  5. Reviews of Hotel Alex Square

Reviews of Hotel Alex Square 3 stars

88 VIA PALESTRO, Central Station, 00185 Rome, Italy

#828 of 945 hotels in Rome

Guests' Choice

Review score

Based on 105 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    8.3

  • Facilities

    6.9

  • Staff

    8.3

  • Value for money

    7.2

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 4 September 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room with Bathroom
    • Stayed 7 nights

    We did not have hot water in the shower for the first couple of days.

    The room was clean (staff cleans it everyday), staff is available 24/7 and they were helpful and friendly. Very close to the train station. Slippers and coffee are provided, and there is an electric kettle in the room, as well as TV.

    Stayed in August 2024

  • Reviewed: 19 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room with Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Upon arriving it was a bit confusing, as there’s multiple hotels in the same building.

    It was clean, and had everything it needed. When we first arrived, the light in the room was flickering. We told the staff, and an electrician fixed it a few hours later. They were really nice, and kept it clean.

    Stayed in August 2024

  • Reviewed: 18 August 2024

    6.0
    Good if you need to be close to Termini Station
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The building is old and hence with its limitations

    Room was clean and staff helpful

    Stayed in August 2024

  • Reviewed: 9 August 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Triple Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    They claim ac ,but it’s more like a fan . Not good cooling . The shower is small . I could barely wash my hair in it without my elbows touching the wall . The shower drain seemed clogged because it would be slow in going down . I tried to put my hat above the closet on top and it was completely filled with heavy dust ! Bad if you have allergies bc you breathe that in . I can tell they skip corners in cleaning .

    Bed is exactly as shown . They also give you slippers for when you get out the shower. They have a coffee pot for you . Staff is friendly . Best part is the location . Collesium is just 2 stops away in train .

    Stayed in August 2024

  • Reviewed: 21 July 2024

    7.0
    Good hotel for short trip in Rome
    • Leisure trip
    • Family with young children
    • Triple Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    AC, was on all the time, but it was still warm in the room. Not working fridges. Not the best view from the window. But because we were in the hotel just for the nights it wasn't a big deal for us.

    Good location, very close to termini. Electric kettle, so I could enjoy my morning coffee. Personel very helpful, we got room for 2 people instead of 3, before we report the issue lady was on the phone to give us new! Comfortable clean beds, TV, water and snacks

    Stayed in July 2024

  • Reviewed: 19 July 2024

    8.0
    Amazing.
    • Leisure trip
    • Group
    • Double or Twin Room with Bathroom
    • Stayed 3 nights

    Nothing.

    The staff was friendly and very nice, the location was really close to the Rome Termini station and a walking distance to the city center. The hotel looked better in real life when compared to the pictures. I would reccomend this hotel to anyone who is visiting Rome on a lower budget but still wants a nice, clean and convenient place to stay.

    Stayed in July 2024

  • Reviewed: 9 July 2024

    8.0
    Very Happy with location and room, would consider booking again
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 3 nights

    Location good. No Breakfast

    Stayed in June 2024

  • Reviewed: 30 June 2024

    8.0
    Facilities were good.
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    The door is not closed tight properly so you can hear the noise from the outside.

    Good location, close to the train station / metro. We love walking so still it was good enough. The room is being cleaned every day. Staff is friendly and helpful.

    Stayed in June 2024

  • Reviewed: 5 June 2024

    7.0
    Good
    • Business trip
    • Couple
    • Double or Twin Room with Bathroom
    • Stayed 7 nights
    • Submitted via mobile

    Elevator was faulty most of the times

    Accessibility

    Stayed in June 2024

  • Reviewed: 25 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room with Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Needs some small repairs in the room, ceiling leak not painted over and hole in the roof above shower.

    Very friendly staff, always willing to help.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    6.0
    OK choice for affordable price. But don't expect anything - hotel is very basic.
    • Leisure trip
    • Couple
    • Double or Twin Room with Bathroom
    • Stayed 4 nights

    Some rooms are bit outdated, as well be sure to get room what you have booked (i.e. we were offered room without bath and no city view, as it was ordered in the booking. But afterwards they changed the room to street view). It is a bit noisy, you can hear your neighbours and cleaning service. In booking it was offered room with a bath but there are no baths in any of rooms.

    Generally- comparing to average crazy high hotel prices in Rome, this is good choice for low costs- 3 blocks away from main station but still area is safe. Location is good for reaching metro stations (and then by metro only few stops till all the main sightseeing activities) Cleaning service comes every day and also towels are changed.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    7.0
    Good enough
    • Leisure trip
    • Couple
    • Double or Twin Room with Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Very messy stairwell.

    The room was clean and tidy. Wery good location if you wanna trip by bus, train or metro. Its calm enough outside. Staff was kind and helpful, internet was very good.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Double or Twin Room with Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    I think at the price we paid anyone would expect a little more

    Good location, clean room

    Stayed in April 2024

  • Reviewed: 16 March 2024

    6.0
    Just a comfortable stay very close to the Rome termini. While drive the Map shows a different locati
    • Leisure trip
    • Couple
    • Double or Twin Room with Bathroom
    • Stayed 4 nights

    Lift from the street floor to ground floor for the heavy luggage

    No breakfast provided / no scope for breakfast

    Stayed in March 2024

  • Reviewed: 3 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Triple Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    They dont have internet in rooms! Like turists we need wi fi for maps, taxi, calls and planing. Think about that.

    Stayed in February 2024

  • Reviewed: 24 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room with Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    The room was in the 5th floor so the water had no pressure.

    The hotel was in excellent spot near to termini. also, the room was very clean.

    Stayed in February 2024

  • Reviewed: 12 January 2024

    6.0
    the visit to rome was great - the hotel was good overall.
    • Leisure trip
    • Couple
    • Double or Twin Room with Bathroom
    • Stayed 4 nights

    The fact that people were yelling and shouting outside our room door at 3 am - ac did not work and it was -2 degrees - had to migrate hotels ( with no information provided of the re-location ) on the first day due to a toiletry issue which i was unaware off and not advised.

    it was a minimal room with basic ammenities - liked the shower pressure

    Stayed in November 2023

  • Reviewed: 21 December 2023

    7.0
    It was Ok for what we needed
    • Leisure trip
    • Couple
    • Double or Twin Room with Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    They were under renovations.The lift door sometimes were not shut properly(by other guests) so we had to climb several time until the 5th floor. On our last night we ran out of water in the shower, meanwhile I was in the shower.That was something I didn't expect so It was kinda hard to wash the shampoo out of my long hair🙄

    It was 5 minutes walk to Roma Termini.From there you could reach any part of the city. The staff was Cleaning the room daily Reception staff very friendly

    Stayed in December 2023

  • Reviewed: 24 November 2023

    7.0
    good
    • Leisure trip
    • Couple
    • Double or Twin Room with Bathroom
    • Stayed 4 nights

    The cleaning was not good (under bed full of water botles), the lift doesnt work

    Confy beds, good location, excellent staff, its an OK hotel.

    Stayed in November 2023

  • Reviewed: 11 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room with Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Almost everything outside the room but that said I think renovations are going on. The room and the locationis good.

    The location is good and the room is good.

    Stayed in November 2023

  • Reviewed: 18 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room with Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Noisy location, bathroom needs rework(missing parts), very old building unmaintained , paint is falling from the walls, windows are not closing correctly. Overall not really a 3* hotel.

    Close to train station and city centre

    Stayed in October 2023

  • Reviewed: 4 September 2023

    7.0
    Not good, not terrible
    • Leisure trip
    • Couple
    • Double or Twin Room with Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    the staff did not comply with our request not to enter the room to clean (cleaning included disposing of our personal belongings)

    Great location!

    Stayed in August 2023

  • Reviewed: 29 August 2023

    6.0
    Bathroom was dirty, air conditioning was not cold enough, holes in bathroom ceiling, bathroom window see through to adja
    • Leisure trip
    • Group
    • Triple Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Very poor layout, old elevator that got stuck on various floors for a short period.

    Location to taxi services, train station, restaurants, overall tourist locations.

    Stayed in August 2023

  • Reviewed: 18 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room with Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Shower was more of a drip than a fully functioning shower.

    Location and proximity to the train station.

    Stayed in August 2023

Showing 1 – 25

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