Value for money Ameneties missing For even a cup of coffee one has to come down to reception . Only black coffee available No food available even to purchase

Self check in process was good ..clearly communicated Room was clean and maintained Nice location

Stayed in June 2024

The hotel was under renovation when we stayed there, especially the lobby and the corridors. Our room was otherwise good, but there wasn't any wardrobe or coat rack, you couldn't hang your coats anywhere. The person serving breakfast didn"t seem very friendly, she didn't greet or pay any attention to the guests.

The hotel is located in the centre of Reykjavik, so everything is within walking distance. The room was clean and spacious and it was also silent. The self check-in worked well. The hotel had a good breakfast.

Stayed in June 2024

Breakfast is fantastic!

Stayed in April 2024

E-mailing was a bit difficult. The first time using the door locks was a challenge.

The location was fantastic. The room was comfortable and restful.

Stayed in June 2024

There was no hangers and the parking situation is not the best :( plus the elevator is a little uncomfortable

Location is nice and bathroom was very excellent

Stayed in June 2024

The hotel is undergoing renovation, the corridors are a mess, workers. Loud noise from the next room during the day. Another building is under construction next to the hotel, so again more construction noise. Confusing info about breakfast - the booking says no breakfast, the hotel has a sign that all reservations include breakfast, the hotel replied when asked that they do not currently offer breakfast... Overall, the location of the hotel is not very nice.

For overnight stay was ideal, after the renovation of the hotel the situation will be better. Free parking nearby. Coffee from the vending machine available at all times.

Stayed in May 2024

The property was under renovation. It was not loud when I was in the room as I was gone most of the time. But it was messy. And I had to slam my door to get it to close. Also they only have a coffee machine downstairs, not on each floor.

Good location. Breakfast was good. We had a larger room with a view which was nice.

Stayed in May 2024

It could have had a person there to talk to about recommending parking, places to go, or dinner.

Comfortable beds and clean. Self check-in was easy.

Stayed in June 2024

works at the hotel

good

Stayed in May 2024

There was construction work in the lobby etc. during our stay.

Stayed in May 2024

Amount of renovation including right next to our room. Day of arrival walked down the corridor to dust. Not a single staff member in site except for a cleaning lady the whole 4 days we were there.

Location

Stayed in May 2024

Hotel is still under construction - they didn't mention this before arrival. Limited place to park right next to the hotel.

Logical and easy access with the pin code. Breakfast was various and delicous. Rooms are okay - not great. Close to the city center!

Stayed in May 2024

Unfortunately, my experience was not as pleasant as I had hoped. Despite receiving several messages from the hotel before my arrival, none of them mentioned the ongoing construction. The construction site in front of the building started work around 8 AM, waking us up each morning. Additionally, the hotel's lobby and several rooms were under construction, further contributing to the inconvenience. This crucial information could have been easily communicated in the pre-arrival messages. Another minor issue was that the television did not work, which added to the overall disappointment.

The rooms themselves looked okay and will probably be quite nice once the construction is completed. Despite the issues, a notable positive aspect was the fast response from the staff. When I sent a message to refresh the towels, which were not replaced on the first day, the staff responded quickly and provided prompt service.

Stayed in May 2024

Work in progress in the building and around so can be noisy during the day. But not a problem if you are visiting the capital since it’s still quiet after 6pm

Great location. Breakfast included is pretty good. Room is ok for the price

Stayed in May 2024

However, I didn't expect the hotel to be renovated on the first floor, with all the noise, stranger workers, dust, and inconvenience. Also, construction was going on across the street every day from 7 a.m., which made my time at the hotel much worse.

I liked the hotel itself and the location. There was a lot of space in the room, a comfortable bed. The breakfasts were okay, but nothing super special.

Stayed in May 2024

Lobby was renovated. Basic breakfast, eg none warm menu. The bathroom needs to be renovated so it has at least the same quality level as the room

Stayed in May 2024

First, they sent too many e-mails before arrival. Even to follow them in social media! Then, I received an e-mail with the room information, which was wrong. Everything is done by messages, no human contact. The code machine in the entrance is not easy, you have to press multiple times the code to finally work. Most importantly, they changed the room without notifying. I was trying to enter another room and then called them to help with this. Moreover, the new room was not the room I had booked. I wanted a double bed, and I got two single ones. When I mentioned this on the phone to the staff that helped with giving me the right room number, she said that this was an upgrade! She said it was because I had booked the budget double room, and this one was bigger, but I wanted a double bed, therefore this is not considered an upgrade. Last but not least, they kept mentioning in the e-mails the super friendly and helpful staff, but in the hotel there was no one. The reception was being renovated, and instead of having someone somewhere else temporarily, there was no one to be found.

The room was very clean. Fast response on the phone and polite and helpful assistance by phone. 15-min walk to downtown. Clear instructions about parking in the area. Good breakfast.

Stayed in May 2024

There was no tv, carpet, nor kettle. Additionally, hotel was under renovation and there was no information about that

Bathroom

Stayed in May 2024

Small shower and sink

Close to downtown and waterfront

Stayed in May 2024

The property was under renovation and with no staff around to assist. It seemed quite messy and left careless.

The self check-in is a great solution. We’ve been given the code to open the room doors the day before so not to wait or queue. Breakfast was good and various.

Stayed in April 2024

Clogged shower drain. Other than cleaning staff, there was no else there. Apparently, the breakfast/food staff were contracted and were unable to answer any questions.

The cleaning staff were really helpful and nice. Room also nice and even better once lowered heat. The breakfast: Delicious!

Stayed in April 2024

I was given the wrong room number to start with, which was inconvenient trying to open the wrong room. No reception at this hotel so I had to phone the emergency number to sort out the room number, which was eventually sorted. The hairdryer was very dangerous, making a very bad noise and burning hot which overheated and cut out. I showed the house keeping lady and she took out away. There were no tea/coffee making facilities in the room. Overall, a pretty good stay.

Very comfortable bed, clean room. Breakfast room was lovely, food selection was excellent.

Stayed in April 2024

The room was very hot when we first arrived and was still very warm even after changing the radiator temperature and opening the window. Strangely there were no tea or coffee making facilities in the room (not sure if this in an Iceland 'thing' or just this hotel but I'm used to even a budget hotel having a kettle and a cup in the room), it seemed a long way to stumble downstairs in the morning for a coffee and the stuff from the machine was pretty awful.

Check in was straightforward. Breakfast was good, plenty of choice and variety. The shower was very good, water a good temperature and very powerful. Bed was comfortable with plenty of bedding. Location is okay - a bit of a walk into the centre but not too far. Hotel and surrounding streets were quiet.

Stayed in April 2024

The TV in our room didn’t work, no signal. We didn’t really need the TV anyway so didn’t try and resolve it. The hotel was lacking in facilities information. For example, there was no information on who/how to contact anyone if we needed too or information regarding breakfast.l, how to access laundry/dry cleaning etc. It would be great to have a leaflet of information. Under facilities, there was some misinformation *it states docket next to bed, however this was not the case. *it states there is a wardrobe or closet, again there was none in the room I had. I don’t think the pictures reflected the room that I had. The room was quite dark and the windows were high so couldn’t see outside.

The information before check in, was perfect. Great information regarding parking, along with a video to look. Auto check in was great and so easy. Very handy location and makes the route to the city centre is great. WIFI was great in our room. We only ate breakfast and this was ok. Nothing special really but it was good to have this included. Shower was very powerful. I think it will look great after the refurb.

Stayed in April 2024