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Reviews of 32 Urban by Akoya Hotels 3 stars

Road Number 1, 500081 Hyderabad, India

#35 of 455 hotels in Hyderabad

Guests' Choice

Review score

Based on 102 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    9.0

  • Location

    8.6

  • Facilities

    8.4

  • Staff

    8.7

  • Value for money

    8.3

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 1 October 2024

    9.0
    Superb
    • Business trip
    • Group
    • King Room
    • Stayed 2 nights

    Breakfast needs to improve the Quality

    Stayed in September 2024

  • Reviewed: 22 September 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Superior Studio
    • Stayed 1 night
    • Submitted via mobile

    Food

    Room

    Stayed in September 2024

  • Reviewed: 14 July 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights

    Had requested a two hour late check out to synch with flight timing but was not allowed.

    Since I had booked a KING ROOM, I was expecting the room and toilet to be of larger size. Was also expecting an open balcony overlooking the main road. Roof top restaurant and breakfast was nice

    Stayed in July 2024

  • Reviewed: 15 June 2024

    9.0
    Superb
    • Business trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was very very average for such a nice stay.Pls improve the taste and variety of breakfast served .

    Stayed in June 2024

  • Reviewed: 18 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Our room rate was not included breakfast

    Stayed in April 2024

  • Reviewed: 2 May 2024

    7.0
    Decent stay at good location
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    Breakfast was the worst with minimum options and bland items WiFi was terrible

    The room size was good Clean rooms Great Location with many amenities around

    Stayed in April 2024

  • Reviewed: 29 April 2024

    9.0
    Superb
    • Couple
    • Superior Studio
    • Stayed 3 nights
    • Submitted via mobile

    The rooms were near and clean. Housekeeping and kitchen staff were supportive. Value for money

    Stayed in April 2024

  • Reviewed: 19 April 2024

    7.0
    Nice accomudation with facilities.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    High price for time extension

    Location is Good

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast spread should be more .. satff good .., housekeeping need lots of improvement

    Stayed in April 2024

  • Reviewed: 4 April 2024

    9.0
    Overall a great stay!!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights

    Frequency of house keeping, fresh change of towels and restocking of condiments could have been better.

    The rooms feel fresh and clean. Bathrooms are nice. The breakfast on the terrace is also really good. The staff were extremely polite and responsive. Quality of food served in the room was also great with many options.

    Stayed in April 2024

  • Reviewed: 19 March 2024

    8.0
    Peaceful and pleasant
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and hygienic peaceful Staff was good

    Stayed in March 2024

  • Reviewed: 12 March 2024

    8.0
    4 day stay, spacious, clean and fitted my needs.
    • Leisure trip
    • Solo traveller
    • Executive Suite
    • Stayed 5 nights
    • Submitted via mobile

    All in all, for what I needed this accommodation for, it ticked my boxes. But things not working was frustrating.. Payment: Anyone booking this hotel must note that the payment is handled by the hotel and they do not have any facilities to deduct your payment via the bank card which you secure the booking on. I was contacted a few days before arrival to ask for 50% payment via a QR code for Google pay or via bank transfer. I do not have Google pay and I then found that the bank account numbers in India are different to UK, so I was not able to make a bank transfer. This was stressful and I feared booking will be cancelled. Reservation Lady with excellent spoken English organised for me to pay on card in full on arrival. Thank you organising this but I really believe the hotel needs to be able to take card payments via a portal or by phone. I intend to come back again and hope to find an easier way to pay. Connectivity: I had my whole 4 night stay with no TV. The top TV did not work. Kept freezing. The TATA box was out of action for a few days and only sorted half day before I left. I asked daily to have these addressed, they tried, or it worked temporarily and stopped again. Very frustrating and I have asked for partial refund as this was a facility I really needed staying alone and wanting to watch TV. WiFi connection is a little erratic.

    I stayed in an Executive Suite. It was very spacious and spotless clean. I was very impressed and happy with my lovely space. Living room, kitchenette (but no equipment like plates or pan so cooker was not useable), handy microwave and fridge. Lovely big bedroom, wardrobe and good bathroom. Very good spec and looks just like photos. No mosquitos. Clean towel and bedding, very pleased. Room service until 10.30pm was helpful, good food. Biryani tasty. Huge portions. Breakfast on roof terrace was nice. Lovely omelette. Staff were polite always on hand to help with taxi bookings etc but language barrier with English speaking was an obstacle with some staff. It is India and I am from UK but for Urdu/ local speaking this won't be an issue of course. I would recommend this hotel, especially for the price point. I showed my local relatives photos and they were equally impressed.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    9.0
    Very nice
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Maybe the location.

    Very clean and nice hotel in high tech city from Hyderabad. Outside de city center and around 40 mins with taxi. But hotel itself was very good. Very friendly personnel.

    Stayed in March 2024

  • Reviewed: 23 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 14 nights
    • Submitted via mobile

    Cooker wasn't working

    All facilities good and clean

    Stayed in January 2024

  • Reviewed: 23 February 2024

    8.0
    Pleasant stay
    • Business trip
    • Group
    • King Room
    • Stayed 2 nights

    All good. Thanks

    The breakfast was really good and health one. Most importantly, the ambience from the terrace is really good in the morning. Location wise its good .

    Stayed in February 2024

  • Reviewed: 28 January 2024

    7.0
    enjoyed the stay owing to proximity to my planned visit
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    locks didn't work and despite multiple follow up was not resolved

    hotel location and interior

    Stayed in January 2024

  • Reviewed: 16 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast options can be increased but rest was fine

    Room, furniture, space and location

    Stayed in January 2024

  • Reviewed: 11 January 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    No availability of food; lack of shower partition due to which water from the bathing area would overflow into the other part of the bathroom

    Breakfast was very ordinary and the spread needs to be improved...live counter needs to be much more interesting

    Stayed in January 2024

  • Reviewed: 10 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Less staff.language issue.

    The rooms were wonderful and the environment was good.The food was missing needs improvent in services .

    Stayed in January 2024

  • Reviewed: 23 December 2023

    9.0
    Superb
    • Business trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Over all good very freindly staff

    Stayed in December 2023

  • Reviewed: 22 December 2023

    9.0
    Very nice stay
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I like room ambience

    Stayed in December 2023

  • Reviewed: 20 December 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Stay was good. Staff were friendly

    Stayed in December 2023

  • Reviewed: 13 November 2024

    5.0
    Ok for the price but staff was unprofessional
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The staff were really unprofessional. You have to ask 5 times to get your request met. We asked for new towels only to see them just folding our old ones and pretending they replaced them. Like why even do such a thing? We had to constantly ask for toilet paper or towels. Also they were very rude to wake you up in the morning. Every single day. Extremely loud when handling the other rooms. Starting at 7-8am. You have to be more mindful

    It was clean and good priced

    Stayed in November 2024

  • Reviewed: 22 July 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Small rooms , prices are close to 4 star hotels

    It’s a lodge, only rooms no other amenities

    Stayed in July 2024

Showing 1 – 25

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