11/324 Near Thoppumpady Junction,Ernakulam, Kerala, 682005 Cochin, India
#143 of 210 hotels in Cochin
Guests' ChoiceBased on 22 hotel reviews
7.2Cleanliness
8.3
Comfort
8.2
Location
7.7
Facilities
7.5
Staff
7.6
Value for money
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 22
Reviewed: 23 April 2024
Gayatri
IndiaGood stay and food
Stayed in February 2024
Reviewed: 3 February 2024
Rubin
BelgiumBreakfast options limited
Clean comfortable room Helpful staff; arranged taxis snd tours. Good bar nextdoor and Salt restaurant nearby.
Stayed in February 2024
Reviewed: 23 March 2022
Vinod
Irelandneat and tidy
Stayed in March 2022
Reviewed: 1 May 2024
Bharratt
CanadaThere was nothing to dislike.
I have the most pleasant stay. The staff are very helpful. From the front desk to cleaning staff and staff in the restaurant, they all go over and beyond to help. I don't remember all the names, however, Sri Lachmi at the front desk and Nisa at the restaurant. Every single staff member was helpful. They help with a smile.
Stayed in May 2024
Reviewed: 6 December 2023
Vk
IndiaI didn't like anything at this hotel
Nothing to say about this worst RAAS Residency. Don't even think about booking in this hotel.
Stayed in December 2023
Reviewed: 3 December 2023
Rohit
IndiaThere is a scope of improvement how the staff greets the guests.
I had a wonderful stay with my family. The property was clean n the staff was friendly and ready to assist.
Stayed in November 2023
Reviewed: 29 November 2023
Lazaro
SpainNeeds a lick of paint.
Pretty good location. Close to Fort Kochi,, the beaches and the bridge to main land. Staff nice and helpful. Bar on site.
Stayed in November 2023
Reviewed: 15 October 2023
Hari
IndiaKettle is not kept in the room. Staff should be more friendly. Keep two bottles of water as standard.
Comfy Room and the bed. Good Food , They have Bar inside, so it's a plus.
Stayed in October 2023
Reviewed: 19 July 2022
Sajid
OmanEven though the property is just 6 months old the AC in the rooms are a nightmare.. we had 5 rooms and 3 rooms had problems with the AC. The technician or the maintenance team doesn’t have much clue on fixing the problem.. seems the AC has a mind of its own !! the temp goes down and climbs up , the guests can’t control .. probably Thts why there are fans in the room so that guests can use it as u ll be fed up of AC soon !!! The electric kettles in the room doesn’t cut off after boil , so u need to be extremely careful otherwise you will get burn injuries like I got .. the staff even though helpful wasn’t much helpful in replacing the kettles even after complaining of the fault .. ( all our 5 rooms had similar kettles and had to caution not to use the kettles) . These are serious issues which the management needs to take care at the soonest to cater a safe living space for guest .
it is a new property and easily accessible. neat and clean rooms , the staff are friendly and helpful, the food and services at the restaurant is very good , nice view from the restaurant.
Stayed in July 2022
Reviewed: 6 April 2022
Choudhury
IndiaRaas residency appears to be a joke to me. Something is really wrong with the staffs especially with the restaurant staffs. Despite the superb exteriors and interiors, here are the list of confusions created by the hotel that made our 1 night stay at Raas unpleasant. 1. We booked a double bedded room with a sofa cum bed for 3 adults via booking.com. After checking in we were told that they only have a 2 seater sofa and extra charges would be required if we add an extra bed. Later a different room was allotted to us with an extra bed at the same price. The staffs should atleast list the rooms properly in the website. 2. Room service was poor. We have stayed in so many hotels and every hotel would atleast provide us two bottles of mineral water as we generally book double beds or king size bed. To our surprise, this hotel provides only one complementary mineral water bottle per day. The confused room service who were initially reluctant to provide us additional bottle gave us another one for free when we complained about it. 3.The bathroom was hell of a messed up place. The bathing area in the wash room has the towel n clothes hanger over the commode. One bathes and comes out near the commode to wipe 😂😂 Thankfully our towel did not slip into the commode. 4. For dinner we ordered fried rice but after 20 mins the waiter comes and says that boiled rice is over (it was 8:30 PM) and it will take another 20- 30 mins to prepare it. Salute to our patience after the tiring day. 5. Next day in the morning we had our flight so we had explicitly mentioned that there should not be delay in our breakfast and should be served by 8 AM. But our check out was delayed by 45 minutes as the so called complimentary breakfast (poori bhai & coffee) was served super late. We were totally displeased. A 5 star for the room interior and hotel exterior but 1 star for the bathroom layout and restaurant service.
The hotel exteriors and room interiors.
Stayed in April 2022
Reviewed: 28 April 2024
Chahar
IndiaThere are no comments available for this review
Stayed in March 2024
Reviewed: 20 April 2024
Bala
IndiaThere are no comments available for this review
Stayed in April 2024
Reviewed: 27 December 2023
Rasha
IndiaThere are no comments available for this review
Stayed in November 2023
Reviewed: 23 November 2023
Neha
IndiaThere are no comments available for this review
Stayed in November 2023
Reviewed: 19 November 2023
Akhil
IndiaThere are no comments available for this review
Stayed in November 2023
Reviewed: 10 November 2023
William
IndiaThere are no comments available for this review
Stayed in November 2023
Reviewed: 4 November 2023
M
IndiaThere are no comments available for this review
Stayed in November 2023
Reviewed: 6 June 2022
Puthanpurayil
KuwaitThere are no comments available for this review
Stayed in June 2022
Reviewed: 10 January 2024
Francis
IndiaThere are no comments available for this review
Stayed in January 2024
Reviewed: 13 December 2023
Uday
IndiaThere are no comments available for this review
Stayed in December 2023
Reviewed: 10 December 2023
Haridas
IndiaThere are no comments available for this review
Stayed in December 2023
Showing 1 – 22
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content