Housekeeping - Washroom amenities like shower gel; body lotion were not duly filled even once during my stay of 04 Nights and 05 days, on Day 01 the TV was not functioning... Room Flooring not cleaned properlyamd it was dirty. Because of rainy season, there was dew all over on room floor as there was no carpet in the rooms and my daughter slipped 3 times because of same while we were in the room. We couldn't let her get down from bed alone because of this issue.

Staff responsiveness

Stayed in June 2024

Seems to be good in all

Comfort nd pleasant stay

Stayed in March 2024

No lift 3206 room no.

Ambience

Stayed in March 2024

The public areas need regular cleaning, the glass tables around the pool are never cleaned and the corridors and walkways to the bedrooms near to be thoroughly jet washed and then scrubbed with a machine. They have a policy of playing very loud music around the pool between 11am -7pm. This isn't appropriate when they have only a few guests there who want to read and relax. It shouldn't be night club level music. Service by the pool is lacking, you have to seek out the staff to be able to order food and drinks, also quite slow. I would stop the restaurant staff from using their phones to look at social media, it happens far too often. The brunch on Sunday is good but too many flies are buzzing around the outside cooking stations and the internal dessert station. I would suggest some citronella candles might help to deter them. The management team need to walk around and see what is happening, focus on the pool areas and F&B service.

Room, pool and breakfast are good. Housekeeping staff are very helpful but a little bit inefficient. Several days either bath, hand towels or bathrobes were forgotten. The courtesy coach to the beach was much appreciated. Buffet breakfast has excellent choice and the staff are very friendly.

Stayed in February 2024

Mosquitoes in the room, not working facilities in the room (drain, kettle)

Good breakfast

Stayed in December 2023

Service at the restaurant and non stop repair going on

The rooms, pool, overall facilities

Stayed in December 2023

Room View could hv been better

Room size

Stayed in November 2023

EXTRA ACTIVITIES POOL SIZE

GREAT BREAKFAST

Stayed in November 2023

The room is so far from the reception, the pool close at 7pm and no spa in the hotel

I like the hotel style and design

Stayed in November 2023

nom possibility getting a massage within property.

Only the wi-fi on the balcony as close to edge of property, I was offered a new room but didn't take it as I loved the day beds too much!

Stayed in October 2023

Service ..! The room service is very slow ..! The staff has less experience in this field ..! If u improve room service then its the best

Ambience and We were in presidential suite it was the best

Stayed in October 2023

Too much moisture entered the room even when the doors were closed.Rooms require better sealing.Our ac regulator was not working .The mechanic expressed his helpness.Though the breakfast was excellent,there was lack of veg dishes.

Stayed in September 2023

Nice property

Stayed in August 2023

Maybe it's because of it being off-season (end of August), there was no spa, the main pool was under renovation and there were hardly any people around. So I didn't stay at the property for too long and headed out.

It's a beautiful property. The staff was lovely. The room was great. The housekeeping was prompt. The view from the balcony was stunning. The cab services were easily booked by the concierge. It was very quiet and peaceful.

Stayed in September 2023

Location , breakfast and service

Stayed in August 2023

Took one of the most premium rooms on the high floor only to realise that there was no lift up to the room floor

Very good property, amazing view, well maintained

Stayed in August 2023

Two big swim pools were under maintenance. Service was painfully slow-be it changing the keycard due to technical issues ( we had to stand outside for half hour in the sweltering heat with restless children), restaurant was slow to bring stuff over ( minimum 45 minutes for any order), the play area for kids didn’t have AC it was really hot, didn’t have many toys and entertainment for older kids, bathroom door was unhinged.

Liked the property. Lot of space and beautiful views.

Stayed in June 2023

location and category of room

food and room size and staff

Stayed in June 2023

The main pool was shut. we paid extra taxes after reaching the hotel.

Loved the property. The staff was amazing, very supportive. Breakfast was the best part of the stay!

Stayed in May 2023

No lifts, swimming pool water not clean/ too much chlorine, frequent power outages and ac not working well

Beautiful property

Stayed in May 2023

staff were very inefficient, special in the restaurant. they didn't know the basics of the menu

beautiful property with very nice rooms

Stayed in May 2023

The staff were the most authentic and friendly people I have ever met at any hotel. Had a lot of amazing conversations with them. The location and the shuttle service to the Candolim beach was very convenient for us. The hotel also helped us in booking the commute for our trips to nearby places in Goa which eased a lot of our planning headache.

Stayed in March 2023

We didn't like that the taxis were so expensive. I understand that it is not something the hotel can control but coming from Mumbai where taxis were so cheap it was prohibitively expensive to just get a taxi to go out for dinner. Minimum charge was 2500rupee which is crazy!

Breakfast was great. The chefs were very sweet and encouraging to try new things.

Stayed in February 2023

pools can be more clean

staff is friendly and helpful. prompt to take care of queries.

Stayed in February 2023