Excellent location beside train station. Pool was nice and breakfast good.

Stayed in May 2023

Lora in reception has been rude. she told me I am new and I had the feeling that I saw her in my last visit to Tel AVIV in same hotel. she answered by "you are telling me that I was here, I know very well. and you are rude" probably my mistake but it wasn't my intention to be rude and I wasn't. very polite with my words. I apology to here and explain that I wasn't my intention to make a feel like that. I won't stay anymore in the hotel. when you are travelling for more than 4 weeks in a raw and you expect people can keep a normal conversation.

only location and parking down

Stayed in May 2023

Staff was partially very unfriendly, faucets were broken, windows extremely dirty, offering at bar extreme limited, pool was opened 9am to 6pm only and therefore for business guest not usable, gym was closed and no appropriate alternative in the neighborhood offered.

Room service was very good and some staff members at the reception very helpful.

Stayed in May 2023

Vey bad experience with check in room not clean and very old Spa and pool never open in the morning till 11 staff is not helping at all

only location

Stayed in May 2023

we was 2 girls , it wasn’t exist towels in bathroom , and we ask towels by the phone , and they didn’t give us anything , just imagine!!

Stayed in April 2023

all excellent

Stayed in April 2023

it was in a state of very pot repair and spa and pool where closed - although still advertised as available

it was handy for the station

Stayed in March 2023

Great staff and service

Stayed in March 2023

The hotel is badly in need of an update. Everything was shabby and worn; many things were just plain dirty. The mattress in our room was stained, and was covered by just a thin sheet. We had to ask for a second top cover because the one provided was so thin. Both top covers were stained in multiple places. The headboard was dirty and stained from previous guests resting their heads against it. The window curtains were torn and dirty. The windows themselves were so covered in dirt that it was impossible to enjoy the view of Tel Aviv. Although the breakfast buffet has a nice variety of food, the cleanliness was poor. The placements - which would be such an easy thing to replace - were stained and dirty. We also had to exchange the coffee cups at our table because several of them had not been washed well. This was a really disappointing stay for us.

The breakfast buffet had a wide selection of options. The water pressure in the shower was good.

Stayed in February 2023

old, dirty and needs a good renovation, staff have been rude, and the extra bed we requested wasn’t prepared despite asking 20 times

location, it’s the only hotel there

Stayed in February 2023

Upon arrival I had to find out that the gym was closed for maintenance (nothing on the website). The alternative they offered was 25 mins away by taxi..... Room is poorly maintained. The bathroom is full of chalk and wet spots. Deep cleaning seems not to be done for years. The windows were that dirty (mud) that looking outside was almost impossible. Cleaning was most probably done a long time ago...

Leonardo Israel used to be (app 5-6 years ago) a nice reasonably priced alternative in Tel Aviv (which they still are in other countries (Netherlands and Germany). Now there is any good. Hotels are simply outworn

Stayed in February 2023

Disappointed that the gym and spa were closed. Our room was awful from the moment we entered. heat was insufficient, vault was broken and the bathrooms need to be updated because an accident is waiting to happen as one gets out of the shower . If that were not enough, there was a leak in the room, even placing 5-6 towels on the floor , did not help. Towels were soaked. No one came to investigate. Coffee machines in restaurant were broken. Not sure if we could stay in this hotel again.

Staff was friendly and tried to provide assistance. Shout out to the managers Arnit and Ofra who always go above and beyond. Location of the hotel is the only good feature. We have been coming to this hotel for at least 15 years and we were so disappointed by how the hotel has deteriorated. Another shout-out to Jefferson from housekeeping.

Stayed in February 2023

the furniture and installations are (in parts) very old and need a makeover

housekeeping and front desk staff is doing a great job

Stayed in February 2023

aged design. poor sound insulation. cigarette and marijuana smoke coming into my room from neighbors.

great location for the train

Stayed in February 2023

Very old and neglected room. Needed much work and stains on everything that was fabric.

Breakfast was excellent

Stayed in January 2023

The bathrooms need renovating but I’m sure this will be happening soon.

Osama, the receptionist was very helpful. The location was great for us as it was next to the train station.

Stayed in January 2023

i have a lot of online classes that I lead-- the wifi several times was slow and froze my connection.

from when i walked in, the staff was friendly and helpful. I was upgraded to an executive suite without even asking for it. Kudos to Rona, the concierge-- i wanted a manicure and she found a technician who came to my room. Rona was exceptional and followed up to ensure that I was satisfied

Stayed in January 2023

that’s how should look like an executive floor in Leonardo chain’s hotel?

Stayed in January 2023

good location, great food. and the the people are very healful

Stayed in January 2023

Not for this money. Old or damaged amenities and furnishings. Leaking shower and damaged flush caused water on the bathroom floor after each use. Spa wing and swimming pool not working. Not recommending.

Location

Stayed in January 2023

Nothing!

The people of the hotel were superb!Εspecially the manager that every morning was around to see the guests and to talk with them!Also a very good girl from Greece Eleni,that was the hostess of our delicious breakfast!Very professional and very accurate in everything!We felt that we were in our home!

Stayed in January 2023

amazing, the staff were fantastic, Credits to Rona and Osama, amazing helping people that really care about the customers to have the best experience possible. definitely i will come again. the food was very good.

Stayed in January 2023

location and view.

Stayed in January 2023

Worst experience I’ve ever made in a hotel. The second night I was there, I noticed a communicant door to another room where at 2 AM they were listening to music very loudly, and had s*x. After that they were screaming each other. I called the security which just asked them to calm down.. they did for few minutes, and then started again, so I didn’t sleep. The last day I asked to change the bed sheets, since the colleague in my room was changing. They didn’t do that and asked to us to change the bedsheet by ourselves by taking a cleaned one from another room. This is not a 4 stars treatment. So I asked for a partial refund: not possible, so at least to pay for an airport shuttle, they said yes, and booked the shuttle. I thought the deal was done, until the day after where I needed to pay 60 euros by myself because they didn’t want to. I was there for business reasons, I needed to sleep in order to work correctly the day after. This is not a treatment worth 200 euros/night. If I’d wanted to change bed sheets by myself I could have booked a hostel, at least there I would have paid 40 euros per night.

The position was perfect, next to the company and close to the train station.

Stayed in December 2022

Bathroom needs to be updated. Chipped paint all over, broken baseboards & poorly repaired tile

Stayed in December 2022