Crowds, parking limitations, pillows for sleeping, limited English from staff

Food, all inclusive, pool and surrounds, bars and everything available on tap,

Stayed in April 2024

Booking.com where not honest and took money for a misleading upgrade. The upgraded room did not have a balcony nor a view and that was not stated. Just took our money. We will not book through Booking.com again

The food and facilities

Stayed in October 2023

They lost my luggage, but gave me an upgrade to my room.

The food is great, the staff is really friendly, the location is perfect!

Stayed in July 2023

Our room was not well cleaned. The balcony was full of cigarette butts and I asked them to clean it a few times and no one came. The bathrooms could use better cleaning as could most of the rooms. I don’t rate it well for cleanliness.

Perfect size. Not too big. Food was fantastic and had tons of options for us. Location was excellent right by food and attractions and great shopping Lots of activities for kids

Stayed in July 2023

They were busy so shady spots around the pool were at a premium.

We chose the Lagoona for a few days after arriving in Israel and heading to Jordan. The staff were friendly and accommodating. We had a marina view room that was good sized and well equipped. The restaurant provided very good, fresh meals with a wide and changing variety available. They provided some nice entertainment and some alcohol is also included. We did go out for a nice walk one evening, but other than that there was no reason to leave the resort.

Stayed in July 2023

Great service , food and facilities

Stayed in June 2023

The very helpful staff, the location, our very spacious room and the all-inclusive package which is perfect for a family with children.

Stayed in April 2023

akoustiek in eating area / too loud

Stayed in April 2023

parking is problematic , very few spaces at the hotel and outside it’s paid parking bed pillows very uncomfortable wifi inside the rooms was not good pool area was always reserved with towels and people were not using them and there were no empty ones to use drinks at the bar horrible , barman needs to be changed or send to learn

excellent location , very clean , kids friendly , most of the staff was very polite , tried to solve problems

Stayed in April 2023

Some staff members should be trained more for work in the hospitality business. The bar staff should not pick the nose in front of the customer at the bar.

The security guy (I believe Vadim) was exceptionally helpful.

Stayed in January 2023

Excelente hotel.

Stayed in December 2022

all inclusive

Stayed in November 2022

It would be great if there were tissues in the room. It would also be nice if in addition to soy milk, there would be oat or almond milk, or lactose free milk.

I want to point out that we stayed at this location last year, and it was so nice, we returned. The staff go out of their way to make sure that everything is satisfactory and taken care of immediately. A couple of examples... 1. When we arrived, we noticed that the handle of the balcony door was loose. I went down and mentioned it to the front desk staff. Within one hour, the maintenance guy replaced the handle. 2. One evening at dinner, the sous chef came to ask us (among others) how the food was. I told him that everything was good, but the beef was dry . He looked at the slice on my plate, went to the carving station, and had the rest of that roast removed, and replaced with a new one that was not dry at all. Other great things... The food was delicious. Large selections at every meal. There is an open bar serving coffee, soft drinks, beer, and other alcoholic drinks. Pleasant entertainment every evening, singers, acrobats, dancing. The pool area is nice and well maintained. While we did not go into the water, there are plenty of lounge chairs, and a pleasant sitting area with chairs and tables. The room attendants were quick and efficient. Everyone at the hotel is always smiling, saying hello, offering to help. There are always people sweeping, mopping, polishing metal, cleaning mirrors and glass, cleaning the elevators, and so on.

Stayed in November 2022

The cleanliness of the rooms needs improvement. Those who come with a car have a high chance of not having parking at the hotel and will have to spend money on paid parking near the hotel.

Wide variety of activities for children. Delicious and varied food.

Stayed in October 2022

The hotel seems not prepared for foreign travelers non-hebrew speakers. We had to wait 40minites to do check in since there was no personnel that spoke English in the front desk. Information and signs are all in Hebrew, I had to use the translator in the restaurant to know what was the food about. As an additional recommendation, I'd suggest that they provide jars or non plastic glasses in the restaurant in order to be more eco friendly. Parking spaces are very limited so consider you will have to park somewhere else outside the hotel. There are some free parking spaces around.

Hotel amenities are just great. Rooms are very comfortable. If traveling with babies, they provide baby crib and food utensils. Also baby chairs are available at the dining room. The food is amazing, if you are not from Israel you can get a great sense of their culture. For coffee lovers, coffee from the barista is excellent. The kids staff is very friendly. We met a Spanish speaking girl, Bar, who really made a difference for.my daughter. She is amazing!

Stayed in September 2022

The facilities could use better maintenance/upkeep and the pool and dining room were very crowded at times...Maybe too small for the capacity it was meant to hold. Also, I wish they had ping pong, billiard, air hockey, and other inside options. Would be nice if they could make arrangements with other Isrotel hotels to use their facilities (the hotel next door did have ping pong and billiards but said we could not use them).

The staff was exceptional, kind generous, and very patient. The food was delicious and varied. The all-inclusive makes it wonderful for families, especially for those with kids (or adults:) who need three meals a day. They also have lots of snacks during the day. The open bar and the frozen drinks were amazing! They even had staff designated to entertain the kids. Really enjoyable family vacation.

Stayed in August 2022

Big problem with free parking. The hotel have about ( only) 40 places for free parking IN this condition, NOT FOUND FREE PLACE

Stayed in June 2022

the parking is very bad

food was good.

Stayed in April 2022

No parking near the hotel were available at the time we arived , room service was late a bit , lightening in the room was week no extra trash cans , no water sprinkter near toilet for self hygien , no water drainge in bathroom floor

Location is the best between all hotels near by , staff very polite and helpfull and patient Especially the cook neisreen , food was nice and varient , drinks availabe all the time , schedual intertainment is wonderfull and suitable for familes and childrens , counter servise is fast

Stayed in March 2022

not enough parking

great food, nice rooms, great location

Stayed in March 2022

there is no closed swimming pool it was difficult to ask about halal food for muslims ( actually chef ahmed helped me alot) but next time I prefer to sign the food if there’s wine or not .

I like everything actually

Stayed in February 2022

so far so good

helpful staff and nice

Stayed in January 2022

Lack of parking lots and noice isolation.

Location, clean rooms, great food

Stayed in December 2021

This was hard - the only things we came up with was the following: 1- There are not enough conveniently placed electrical outlets in the lobby. It makes charging a phone difficult. 2- It would be nice if there were regular tissues in the bathroom.

This is an all inclusive resort. 1- The rooms are nice and clean and quiet. A perfect size. The nice part was the welcome gift in the room. A large bottle of water, a bottle of wine, a basket of fruit, as well as a wine bottle opener, and wine glasses. 2- The view from the room was incredible, and we were pleasantly surprised by a small balcony outside, with a table and a couple of chairs to enjoy the view of the marina. 3- The food was varied and plentiful. The highlight of breakfast was made-to-order omelets, pancakes, and a host of other things. Lunch and dinner had plenty of food with a vide variety of selections. Some of the food was a bit spicier than expected, but there was so much to choose from, it was not a problem. 4- There is an open bar until 23:00 every evening, serving all kinds of cocktails, mixed drinks, coffee and soft drinks. 5- Entertainment every evening was a nice way to cap off the day. 6- While it was a bit too cool to swim, we sat by the pool. Very relaxing. 7- The staff went out of their way to make sure that we were happy. Everyone had a smile on their face, and were extremely cheerful and pleasant, from the front desk staff, to the wait staff, to the housekeeping staff. 8- The hotel is incredibly clean and tidy. There always seemed to be someone cleaning the floors, making sure that there was no refuse anywhere inside the hotel or around the pool. 9- The hotel has a "kid's club". While we did not have any kids with us, the place seemed to be clean and full of activities. 9-10- There was one entertainer who had the day job of entertaining the children. 11- The view from our room was beautiful. 12- There is a wide age range in the hotel, from young couples to families with children, to older couples. The big question is - would we go back. And the answer is YES. We are considering a return trip next year.

Stayed in December 2021