Jl. Embong Tanjung No. 46-48, Genteng, 60271 Surabaya, Indonesia
#140 of 161 hotels in Surabaya
Guests' ChoiceBased on 10 hotel reviews
6.1Cleanliness
6.0
Comfort
6.2
Location
7.7
Facilities
5.6
Staff
8.1
Value for money
6.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 10
Reviewed: 24 December 2022
Shane
New ZealandBe aware the hotel bottom levels are still under construction. Reception is on the 3rd floor. There were banging noises during the night (not sure what they were).
The location is good, walkable distance from the train station. The staff were very helpful with us arranging transport to Malang as the trains were fully booked. Good sized room with small desk.
Stayed in December 2022
Reviewed: 16 September 2022
Wabbit23
HungaryUpon arrival I realised that the hotel was under renovation. First I thought it was closed. The security lad said the entrance was through the garage and reception was on the 2nd floor. You could hear the maintenance work during late hours too.
The location was superb. Close to shopping malls, cafés and to the main railway station which was only a 15-min walk.
Stayed in September 2022
Reviewed: 9 September 2022
Andrei
ItalyStained towels and bed sheets, no hairdryer, lobby floor was in renovation so we had to access the hotel through the basement.
Good price and perfect location. Staff was always very kind!
Stayed in September 2022
Reviewed: 29 October 2022
Anna
PolandThe room could be bigger.
We chose this hotel because of its proximity to the railway station as we had to catch a train early morning. We enjoyed the fact that it was located in a quiet street and we could rest in the night. In spite of renovations the hotel was undergoing in that period our stay was comfortable. The room and bathroom were very clean and the staff was very helpful. I would definitely stay there again.
Stayed in August 2022
Reviewed: 15 May 2023
Hgharry24
AustraliaThere are no comments available for this review
Stayed in April 2023
Reviewed: 8 May 2023
Hgharry24
AustraliaThere are no comments available for this review
Stayed in May 2023
Reviewed: 4 October 2022
Benyamin
IndonesiaThere are no comments available for this review
Stayed in October 2022
Reviewed: 15 July 2023
Maykel
IndonesiaThere are no comments available for this review
Stayed in June 2023
Reviewed: 24 March 2023
Maya
SwitzerlandThere are no comments available for this review
Stayed in February 2023
Showing 1 – 10
Auckland, New Zealand
Mumbai, India
Saint-Péray, France
Jacksonville, USA
Rome, Italy
Anapa, Russia
Höfn, Iceland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content