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Reviews of The Mansion Resort Hotel & Spa 5 stars

Jl. Penestanan, Sayan, Bali, 80571 Ubud, Indonesia

#352 of 411 hotels in Ubud

Guests' Choice

Review score

Based on 66 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.6

  • Location

    7.7

  • Facilities

    7.5

  • Staff

    8.8

  • Value for money

    7.3

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 27 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Family Residence
    • Stayed 2 nights
    • Submitted via mobile

    for the price, I thought the rooms were dingy and dark with no ability to have any sunlight in the second room at all. the furniture in the second room made it crowded. the fridge in the room was so loud that we needed to turn it off to sleep. I love a tropical setting, but the gardens are so overgrown. the paths are not clear to walk down without overhanging leaves, so if it rained, this would get you wet too! the pool furniture needs updating and the materials cleaned so you feel you can sit on them. it was not at all inviting to sit on. I had to use a towel or strong to feel clean. pressure cleaning the path and surrounds of the pools would make it a lot nicer. we also had them spraying chemicals, which we could smell and had to retreat inside to our dingy room whilst the sun was out.

    the staff were really beautiful, friendly, helpful, really very good and no complaints. the staff were very responsive to any demands. the rooms were clean, and we had everything you would need. supplied with a generous amount of water. our little pool was so well kept and inviting.

    Stayed in June 2024

  • Reviewed: 8 May 2024

    9.0
    Staff were very helpful everyone said hello to you
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa with Private Pool
    • Stayed 5 nights
    • Submitted via mobile

    My sister has stayed there twice. So it was her time to select accommodation.

    Stayed in May 2024

  • Reviewed: 30 January 2024

    8.0
    Great place for a relax.
    • Leisure trip
    • Family with young children
    • Grand Deluxe Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Food ok but not outstanding

    Very lovely surroundings great staff.

    Stayed in January 2024

  • Reviewed: 9 October 2023

    8.0
    Friendly staff. Pretty resort
    • Family with young children
    • Grand Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Didn’t realise it was basically a yoga retreat for most people and we got asked to keep the noise down when we were in pool with the kids by the yoga people

    Layout and lots of different pools

    Stayed in October 2023

  • Reviewed: 1 October 2023

    8.0
    Extremely relaxing break doing nothing.
    • Leisure trip
    • People with friends
    • Deluxe Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Loved the gardens and the quietness. Where I stayed they had filled the pond with koi carp and I would disturb a heron each night who was intent on catching one. That was a bonus. I had some great massages and the staff were so lovely.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    7.0
    Expected a luxury resort but found a 3star hotel with lots of issues. It was probably nice 20 years ago. Rates are too h
    • Leisure trip
    • Family with young children
    • Grand Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Wifi kept crashing. Very noisy - we were warned about construction work but it went until after 9pm. Also there was yoga teacher training with a very loud after party. Complained and were moved but still issues with wifi.

    The entrance was very grand. The grounds had some nice gardens.

    Stayed in September 2023

  • Reviewed: 10 September 2023

    8.0
    A beautiful sanctuary just out of central Ubud
    • Leisure trip
    • Couple
    • Grand Deluxe Double Room
    • Stayed 4 nights

    There was LOTS of building and construction going on at the venue. So lots of tradie types in and around. Loads of smoking going on and quite often the sound of banging and power tools during the day. The breakfast location was a little hard to find initially as it was currently under renovation or something and moved to another area of the venue. The on site classes and facilities were also impossible to book or try and do but they advertise yoga classes and things all over. So a little annoyed we didn't get to try any classes. Breakfast was decent with some solid options and very nice view. Though they played 1 Taylor Swift on repeat the entire time we were sitting there and the same song basically every day... It got a little annoying. Also, if you are planning to walk around and into town it is about a 40 min walk BUT the venue offers a free shuttle every few hours into central Ubud which is lovely. All in all very happy with the stay though.

    Venue is stunning, so many areas and so many things to look at and explore. There are tonnes of people always around as a few yoga schools operate at the venue. So there is a good vibe in and around. The rooms are very spacious and the beds very comfy.

    Stayed in September 2023

  • Reviewed: 20 August 2023

    8.0
    Very peaceful and relaxing.
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    Very noisy between rooms. Can hear everything in other room next to me.

    The beautiful gardens, friendly staff and cafe by the pool.

    Stayed in August 2023

  • Reviewed: 13 July 2023

    8.0
    All round excellent.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are dated. Shower areas could be cleaner

    Very authentic. Amazing gardens and settings

    Stayed in July 2023

  • Reviewed: 30 April 2023

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Room
    • Stayed 6 nights
    • Submitted via mobile

    Very authentic Bali hotel. Great location in Ubud as abase for days and nights out

    Stayed in April 2023

  • Reviewed: 30 April 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 6 nights
    • Submitted via mobile

    Very authentic hotel, 3rd time we have stayed here. Great location in Ubud as a base for days out

    Stayed in April 2023

  • Reviewed: 15 January 2023

    7.0
    was okay to stay there , staff were helpful and friendly
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    a bit far from ubud central and only has twice time for free shuttle to ubud central

    quiet from hustle area

    Stayed in December 2022

  • Reviewed: 29 September 2022

    8.0
    Overall good stay
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    Room can be well maintained

    Environment around is peaceful

    Stayed in September 2022

  • Reviewed: 11 September 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Grand Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    you need to add money to use restaurant laundry and spa facilities

    this place is just beautiful

    Stayed in August 2022

  • Reviewed: 2 September 2022

    8.0
    At one with nature.
    • Leisure trip
    • Solo traveller
    • Villa Residence
    • Stayed 10 nights
    • Submitted via mobile

    My hot water kept turning off. I think the rain had something to do with it. Of course, I often didn’t realise until I was already in the shower. Washing my hair cold water wasn’t fun. The wifi outside my room was terrible, so if you’re there for work, this is something to consider. It’s a long, hot walk into town.

    This is a sprawling property surrounded by nature. There are numerous pools, but only two are near ‘bars’. I was dubious about staying here after the mixed reviews, but did anyway because the others I was with were staying here. There is a lot of nature, including trees and bugs. It is a lot of upkeep to stop leaves falling into pools etc, but it is clean. It’s not pristine, like a hotel where you have four walls, my bathroom was open air, and had a garden in it. It is Bali. The food at the restaurant was really nice, but I didn’t eat Western food. If your breakfast is included, it’s a choice of several set menus. My fave was the vegetarian fried rice, and I’m not veg. The staff is lovely. Very friendly. There are plenty of places to sit and contemplate or work, as the case may be. Turn right from the property and around to the left, there is a veg place that sells lovely food and a vegan offer place that sell great coffee. Turn right and left at the corner and walk down to Warung Jouse for Pecel, which is delicious, but a bit spicy. Turn left and there is a laundry, but is quite close. There is a shuttle into town and a reasonable gym. Cups, kettle, daily water, mini fridge, room service and housekeeping are included. I was able to get a late check out til 2 for free. There are showers to use near the main pool, if you stay on after check out.

    Stayed in August 2022

  • Reviewed: 30 August 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Grand Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Hotel is slowly aging although still in good condition. Breakfast is fine but no change so gets boring after few days.

    Great environment, many pools and areas to relax outside.

    Stayed in August 2022

  • Reviewed: 8 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Villa with Private Pool
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast was not so good, there was limited options, we fed up after eating 3 days in a row. Prices for the drinks, spa, food etc overpriced comparing to Ubud.

    Workers are quite polite, Free shuttle to ubud is convinient

    Stayed in August 2022

  • Reviewed: 30 July 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Grand Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    very dirty grounds and overpriced for what you get. not a five star location.

    amazing property and staff

    Stayed in July 2022

  • Reviewed: 21 July 2022

    8.0
    like staying with family
    • Leisure trip
    • Couple
    • Villa Residence
    • Stayed 3 nights
    • Submitted via mobile

    tranquility & friendly staff.

    Stayed in July 2022

  • Reviewed: 23 September 2024

    4.0
    The event we attended was great but the hotel we would not stay at again.
    • Leisure trip
    • Group
    • Villa Residence
    • Stayed 6 nights

    The grounds were not maintained well at all compared to other places we had stayed. The entire hotel looked tired and many areas closed. This hotel doe not look like the pictures. The outdoor furnishings are old and were never clean. The breakfast was terrible. We had to go out every day despite paying for a buffet that did not supply the many fresh foods readily available. They market themselves as healthy and also vegetarian/vegan friendly, yet it ws only ever basic old looking pineapple and flavourless melon on table, despite walking out to the streets and being able to access a wide array of beautiful ripe fresh fruits. The only serial was like a co co pops (full of sugar). The dinner menu in our option was far too complex and the quality very poor and again, way too much fried food. We chose to eat out mostly when possible due to this also. They would be better reducing the enormous menu (which can only be frozen foods) they then cook and focus on a couple of dozen great fresh meals cooked well and with flavour. Sorry guys; but I we and many others felt the same about the food. It really does feel at this venue that it is used for EVENTS due to its size and therefore takes advantage of such and that there is little focus on the important things (particularly at the rate of $200AU / night). We wouldn't come back here or be able to recommend sorry.

    The rooms were lovely and beds comfortable in the Villa's we stayed in. Unfortunately the water pooling/plumbing seemed to be a recurring issue with many showers. The grounds were spacious.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    1.0
    Awful wouldn’t recommend it almost unpleasant
    • Leisure trip
    • Group
    • Grand Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The pace has been run poorly no information given to guests, staff not helpful, rooms are damp and broken. Awful

    Property is very tired and run down

    Stayed in September 2024

  • Reviewed: 16 September 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Grand Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Food. Need more vegetarian options

    Alll staff was friendly and helpful. Very clean 👌

    Stayed in September 2024

  • Reviewed: 14 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night

    It was a surreal experience to enter into a little history with a stay at The Mansion. We were treated to the Royal Suites and were surrounded by artwork and elaborate furnishings. The staff were very helpful and friendly. We hope it pulls through the post pandemic sluggish economy.

    Stayed in August 2024

  • Reviewed: 24 August 2023

    2.0
    We left early with no refund
    • Leisure trip
    • Family with young children
    • Grand Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Completely run down and dirty. Needs pictures updating on here really

    The staff were incredible

    Stayed in August 2023

Showing 1 – 25

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