we found rotten food in the fridge.

We stayed in 6 or 7 different places while in Indonesia. This was the worse. First of all it was super noisy and very kids friendly. I dont have anything with kids but they were screaming even at 23:00 and the property had thin walls and could hear them from the pool screaming. The room wasn't clean. We even found rotten food in the fridge. Then, staff wasnt helpful at all. At some point they even complicated things for us. We asked them to help rent a scouter and they said we need to pay and to leave our passports with them. Asked them to have the scouter at the reception next day at 8am. We came at 8:30, no scouter, they said we have to wait, they are going for the scouter. At 9:30-10:00 the manager came and said they don't have a scouter, which messed with our plans for the day. Should we had know a night before we would have made different arrangements (like renting a driver for the day)

Stayed in May 2024

Room not clean, many insects around Same for breakfast area

Very good location, friendly staff

Stayed in May 2024

The toilet was a little old and had an unpleasant smell.

Price is reasonable, very friendly staff and nice layout of the hotel. Breakfast was a huge spread. There’s a great massage just beside the hotel.

Stayed in May 2024

old building broken facilities. the TV remote doesnt work the toilet flush broke somehow aftet 2 times using water take long to heat below my expectation for such price.

nice location clean nice staff

Stayed in February 2024

Breakfast, garden

Stayed in July 2023

Location, not much around the hotel as shops and restaurants.

Beautiful hotel and friendly staff.

Stayed in September 2023

Dirty. Cups and plates in front of our room for 2 days. Ants, dust, etc

Beautiful garden, and facilities in general. Great services specially the restaurant.

Stayed in August 2023

A multi lingual hotel and tourist information folder in each room would have been helpful.....others do it, why not here? Room not properly checked before arrival e.g not all lights working, safe deposit box had batteries missing.

Gardens and swimming pools were fabulous. The earthquake (no damage) was a nice touch too.

Stayed in August 2023

The breakfast was extremely poor, I woukd just eat out next time.

For the price everything was great. Bed was soft, it had AC and the garden and pool wa lovely, the room was clean. I got woken up at 4am from the 7.1 earthquake and hotel handled it well 😂.

Stayed in August 2023

Bathroom could have been cleaner. Laundry is sooo expensive. The restaurant was not great and I stuck to eating at places nearby.

Pool was nice, the gardens and everything were very beautiful, a/c worked well.

Stayed in July 2023

too many bugs

nice view

Stayed in May 2023

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Stayed in May 2024

Lombok garden hotel have new building and old building, lowest price is on old building. customer will not know about this.

the worstest is bathroom, deep dirty wash basin, all wall and door dirty at bottom side. second worst is the smell of the room is musty smell.

Stayed in June 2024

It was dirty

It was close by city center

Stayed in May 2024

The only bad think is, the staff in front office is not friendly, and the mini bar in our room is so noisy,,

Nyaman, bersih dan asri,

Stayed in January 2024

Great buffet breakfast and beautiful garden surroundings with helpful staff and many choices of rooms, many beside the pool.

Stayed in March 2024

The breakfast option was expensive, so i preferred to eat outsde

Beautiful surroundings (garden with trees), big room, good bed, good bathroom, clean and big pool, alfamart around the corner, local food close by (jl cilinaya)

Stayed in January 2024

Breakfast is not good.

Pool

Stayed in November 2023

Room was probably never cleaned before. The floor was really dirty, shower had spider nets inside, smell was really bad. We had to book a second hotel after seeing the room.

Location and pool

Stayed in September 2023

Nothing to complain about .

Location was good and only a short easy drive from the airport after a long journey for the day. Taxi was not expensive.The hotel is conveniently located to the modern shopping mal bye short taxi ride. The hotel has beautiful large well kept gardens to enjoy. Pool is large. It is a large hotel with many rooms but has a feeling of privacy and quietness. The Lumpia were delicious .

Stayed in August 2023

I found it annoying that you can no longer charge restaurant meals and laundry to your room and pay it all at once. Instead you have to pay separately each time, which requires having the right change. Also, through no fault of the hotel, Mataram Mall is dying, so the location is less convenient than it was. You can no longer walk over to the mall to go to the supermarket or do other shopping or get a bite to eat, because most of the stores have closed, as have the restaurants.

I always enjoy staying here, and this time was no exception. I had one of the « superior » rooms, which I prefer to the deluxe. The deluxe are newer and a bit nicer, but they are smaller. The superior rooms are unusually large and suit me best. The staff are wonderful - many of them know me from all the times I’ve stayed there over the years, and come by to greet me when I arrive. It’s like coming home. The grounds are lovely, even this time of year when less flowers are in bloom. Also, I love the pool.

Stayed in August 2023

1. Lots of mosquitoes 2. Lack of vegetarian food items 3. Food quantity is very less compared to price charged 4. Room lock was faulty and they were not able to fix in twice

Nothing in particular

Stayed in July 2023

Nothing

Excellent facilities, service, pool and location for surrounding food options, Alfamart next door etc. Even a vegan restaurant about 1.3km away

Stayed in July 2023

The pool was super busy, with lots of families with young children.

Loved the enormous deluxe bed, it was super comfortable. The breakfast was excellent. The staff friendly. The gardens were beautiful. Sadly was only staying as an overnight on route to Kuta.

Stayed in July 2023