The smell.., need an improvement for certain area...

All staff are excellent, facilities are good and well maintained, food is quite nice, ambience and interior are nice.. plus live acoustic band is exceptional

Stayed in November 2024

mini bar fridge kept turning off

good clean rooms good breakfast

Stayed in October 2024

Receptionist at counter need more welcome.. When they see people in front the counter they need to ask what they need. When I reach at counter to check in the reception people just bother me and they are busy doing something which is I think they need to serve and give priority to me first.. I need to waited 2 3 minutes..

Not busy and no need to face jem

Stayed in September 2024

They could have given the room on the top floor

Everything from the room to the breakfast to room service.

Stayed in September 2024

N/A

The staffs were very friendly and helpful . Room was clean and bed was very comfy. Location is very strategic. Near to places to eat and Malls

Stayed in August 2024

A little bit expensive

Clean and nice ambience. Good breakfast selection.

Stayed in March 2024

Limited internet access 4mb up/down #slow

Good breakfast, minimalist cozies room & nice hospitality staffs

Stayed in November 2023

Hotel restaurant buffet can be improved.

Front desk receptionist were helpful.

Stayed in August 2023

None

Everything was good

Stayed in August 2023

The internet 🛜 so slow 😞😞 and need to be upgrade . Also Shame didn't sell beers 🍻

The selection of bfast one day only got beans and English style,and the rest Indo style, so my family bit not happy, the staff was attentive and very helpful , appreciate for the helps.

Stayed in August 2023

Love this hotel since long time ago and it's still maintaining the high standard and the facilities improved better after years

Stayed in August 2023

The smells of the room corridor, smells like the old carpet, maybe can add room fragrance or something. And also, Mineral water that provided in the room was only 2 bottles of 330ml and the additional will be charged. At least if you want to limited to 2 bottles, give at least 600 ml, like the other hotel does.

Well maintained and room was clean enough. Breakfast was excellent, in terms of taste and variety. Staff was very attentive to the kids

Stayed in August 2023

My husband was not feeling well. The front desk staffs Grace, Tisna and others went beyond their duty in arranging for doctor and medicine. They were smiley and helpful.

Stayed in August 2023

1. The refrigerator is not working 2. Need hire a better performance on sunday morning or just play from central audio

Spacious, clean and new room — beyond my expectation.. you better hire a good photographer

Stayed in August 2023

The check-in and check-out processes were quick. The room was spacious and comfortable. Excellent internet connection and the smart TV was a great extra. Will definitely come back :)

Stayed in July 2023

The property was really beautiful, looks vintage from the outside but modern on the inside.

Stayed in July 2023

Nice and cozy room. Decent b'fast

Stayed in July 2023

The property was good, the service was nice but I have one bad experience with one of the lady’s staff in restaurant who work at night time. When i was invited few of my friends to eat, the way she explained about the food that was not available was but rude and arrogant. She is definitely disappointment that ruined our nice staying in the hotel. Hope they will take action for it.

They have a pool, gym and sauna. The staffs were very polite, fast response and helpful. The location is in the main road but the room is quiet, near the shopping centre, restaurant, waterpark, mosque, highway, hospital, and only 35 minutes to airport. The food was amazing, have many choices of menus and cooked in proper way. The restaurant is clean, tidy and cozy.

Stayed in June 2023

The ambient music in the aisle is played all night long. It must stop during sleeping time

Stayed in June 2023

facility no hand towel, limited shower gel limited tissue toilet paper no make up mirror in bed room area. it usually put in bed room area with a chair. the make up mirror in toilet (next to toilet bowl) and i must stand. while my leg is after surgery, i can not stand longer. and the space for make up mirror to stand is also very narrow

quiet environment

Stayed in June 2023

Yesterday when I was in the bathroom, the sound of workers drilling something in the next room, I was so shocked that it made me panic for a moment

Clean, good location (near a mall), staff is friendly and helpful.

Stayed in May 2023

Honestly the room is not meet my expectation due to the size of bed for Twin Bed are 100x200 which commonly that I'm used in another's place are minimum 120x200 (need to mentioned on description at Booking.com). In addition, I had a negative experience as a result of the fact that the Taxi that I had reserved beginning in the evening was not ready when I went to check out.

Both the front desk employees and management of the hotel were exceptional in their respective roles. There is no room for debate regarding the cleanliness of the Hotel. as well as the Restaurant was great especially during Ramadhan.

Stayed in April 2023

Very nice srtaff

Stayed in February 2023

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amazing breakfast

Stayed in April 2023