With 4 star hotel you could expect staff to be great but most of the time the service was not so good. Don't know if it's the cultural things but the experience in the hotel would have been better if the service staff would smile a bit and make you feel welcomed. Front desk staff was nice though.

Pool area was nice, breakfast buffet had multiple choices and it was good. Location was excellent, local bus goes straight to old town but still you can enjoy a peaceful area.

Stayed in September 2023

N/A

I thought it was beautiful with lots of beautiful Views. It had everything you could want

Stayed in September 2023

A little pricey

Everything

Stayed in September 2023

- Not enough proper pillows - the ones we had were very thin and only 1 regular size per person - Duvet wasn't big enough for the bed - Unfriendly and Rude staff at Beach Bar in Sister hotel - Although great selection at Breakfast, the hot elements were generally cold and disappointing, particularly Hash Brown's and Bacon

- Momenti Restaurant Fantastic - Lobby Bar & Bar Food Great - Sun loungers with personal canopy - Service excellent throughout

Stayed in September 2023

Some of the staff were rude and unhelpful, in particular the lady who did the omleettes in the morning. She never once smiled and very aggressive in how she spoke to guests and looked like she would rather be anywhere but doing her job. Some of the pool staff were also unhelpful, they did what was asked but did so begrudgingly.

We stayed in the hotel for 4 nights on our honeymoon. We received a room upgrade upon check in to a stunning room with a sea-view which was a lovely treat. The room was bright, modern and large. The bed was very comfortable. The hotel facilities were fantastic, the pool area was clean and both the indoor and outdoor pool were lovely. The food at the breakfast buffet was excellent, with a huge range of everything you could possibly want/need.

Stayed in September 2023

Nothing

The hotel was excellent and the staff and facilities were faultless would definitely go back

Stayed in August 2023

Clean and spacious

Stayed in September 2023

The closest beach (by Valamar President) very crowded (beautiful though). The next beach down to far to walk for my liking.

Spacious bed specious room. Nice breakfast selection. Very helpful and genuinely kind and friendly staff.

Stayed in August 2023

Very nice hotel, beautiful location, would stay there again.

Stayed in September 2023

The breakfast buffet was very crowded.

We really loved our stay here. The hotel staff were friendly and the hotel was in a great location.

Stayed in August 2023

A large bottle of water was left in our room on day one. Given the heat outside ( 30C + every day ) it would have been a nice touch for a bottle to be left every day.

The breakfast buffet was very good, with lots of choice. The pools, both indoor and outside, were excellent. The room was well cleaned every day.

Stayed in August 2023

The property and adjoining sister hotels grounds are very large but felt difficult to navigate (may have been easier with a longer stay!) the beaches are a good 10-15 mins walk away. There isn’t much other than the hotels in the immediate vicinity and it’s quite dark along the road and also within the complex at night.

The pool area and complex generally is very nice and there is plenty to do for a longer stay. The refurbed areas are lovely, very modern and the hotel is very clean. The terrace on an evening to watch the sunset is beautiful. I booked this hotel to chill out for a day before a more active holiday. The restaurant (Kronin) next to the hotel is was really lovely. Breakfast was great - I had a really lovely omelette! Could get a bus to/from Dubrovnik really easily.

Stayed in August 2023

Not quite enough sits inside the bar area and we unfortunately had a bit of rain and sometimes there wasn’t enough sits. Location was a little bit fair from the main centre of Dubrovnik. As a couple 6/7 euros a day (bus return ticket). If you aren’t worried about going into town all the time then the hotel is amazing.

Hotel was amazing! The breakfast was fantastic, plenty of options and the staff were always friendly and welcoming.

Stayed in August 2023

Nothing to complain!

Very varied breakfast for all tastes. The room was clean and every day someone cane to clean it. The staff was very friendly and professional.

Stayed in August 2023

N/a.

Property was clean, nice selection of amenities, just far enough outside of town but not too far.

Stayed in August 2023

Food is perfectly fine but not a wow

Hotel was great, looks like pictures. V level service was very good.

Stayed in August 2023

Everything was just perfect.

Very good breakfast and V level customers can choose to have a breakfast in less crowded a' la cart restaurant (this restaurant had also fresh orange and grapefruit juices). Also nice option for V Level guests to have a sunbeds and separate beach area for more comfortable stay without any extra cost.

Stayed in August 2023

Pillows-were almost none existent - soft and flat.

Cleanliness, balcony, quiet room, cosy, resort’s facilities- pools, proximity to the beach, great breakfast.

Stayed in August 2023

Hard to get to beach (need to access it through another resort) Hard to get around with pram

Great location Great facilities

Stayed in August 2023

Gave me room at lower level

Clean Nice breakfast Plenty to do Nice restaurants Big pool

Stayed in August 2023

Breakfast was a little too busy for us, but it was well organised for the amount of people having breakfast at the same time and plenty of choice.

A busy but well organised hotel, which ran efficiently at a good standard in a great location with a lovely indoor and outdoor pools and access to a large beach too. If visiting Dubrovnik, but want to stay away from the busy old town for some relaxation then this hotel is perfect.

Stayed in August 2023

Nothing

Facilities, rooms, bars, food and staff. Everything was brilliant and we loved every minute. Staff were so friendly. The views were spectacular and it had such a relaxed and chilled vibe. Perfect for our first time in Croatia.

Stayed in August 2023

The breakfast was good but could have been slightly improved by some finer touches. The juice station could be fresh as opposed to just coming out of a machine but everything else was pretty much as you would expect from a hotel breakfast buffet, pastries, hot breakfast etc. The amenities in the room were a little sparse too, no shampoo or conditioner just body wash that doubled as hair wash, would definitely bring your own products if that’s important to you.

The highlight for us was the beach. The hotel is in a sort of complex of hotels and you have access to all the facilities of all the other hotels. So whilst paying slightly less you can enjoy the same comforts as those that pay more. The beach at the Valamar President is free to use for Valamar Lacroma guests and is a 5 minute walk away. They have free sun loungers and a restaurant towels etc, a feature I would definitely recommend. The sunset views are also amazing, definitely go for an evening swim, it was beautiful.

Stayed in August 2023

The meal at the pool bar was disappointing. Cezar salad with mayo dressing for ~17 Eur… this is surprisingly bad.

Nice breakfast buffet, nice view, beautiful interior.

Stayed in August 2023

A big hotel with the most amazing indoor and outdoor pools, great spa, excellent breakfasts and lovely rooms! Very easy bus into town!

Stayed in August 2023