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Reviews of Timeout Heritage Hotel Zagreb 4 stars

16 Ilica, Lower Town, 10000 Zagreb, Croatia

#84 of 92 hotels in Zagreb

Guests' Choice

Review score

Based on 1507 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    9.5

  • Facilities

    7.7

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 26 June 2024

    8.0
    It was comfortable and convenient.
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 3 nights

    Would have been nice to have a map of the area provided. Not everyone uses their phone for travel.

    Breakfast was OK but not outstanding. Coffee cups too small. I did not have breakfast included and cost was reasonable. I alsao appreciated the friendliness of the staff in the rooftop bar.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Family Room with City View
    • Stayed 9 nights

    Room was old / worn. Needs to be refreshed

    Good continental breakfast. Nice selection of food. Could have more fruit.

    Stayed in May 2024

  • Reviewed: 16 June 2024

    8.0
    good for the budget
    • Leisure trip
    • Couple
    • Double Room with Upper Town View
    • Stayed 1 night
    • Submitted via mobile

    Drunk & Loud People from the Rooftop bar passing by all night shouting and singing.

    Very central, 2 minutes from the main square. Top Price.

    Stayed in June 2024

  • Reviewed: 11 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Very noisy at night because of the night club downstairs

    Great central location

    Stayed in May 2024

  • Reviewed: 8 June 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The hotel smelled like an ashtray in communal areas. I was up on the 1st right above the bar which the music carried on until the early hours. Rooms need soundproofing! Breakfast was just about ok. Staff were OK.

    Staff were OK.

    Stayed in April 2024

  • Reviewed: 8 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Very, very noisy, I couldn't sleep from the party downstairs in the bar area. To compensate me for my sleepless night, the hotel gifted me a free breakfast, which was thoughtful

    Room very clean Nice staff Perfect location

    Stayed in June 2024

  • Reviewed: 8 June 2024

    9.0
    Great location
    • Leisure trip
    • Group
    • Family Room with City View
    • Stayed 5 nights
    • Submitted via mobile

    The bed which was above

    Great location

    Stayed in May 2024

  • Reviewed: 6 June 2024

    9.0
    9/10 Would come again
    • Business trip
    • Couple
    • Standard Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Bit noisy; Door bouncers om entrance are bit rude

    Location, room facilities, breakfast, cleanliness

    Stayed in June 2024

  • Reviewed: 3 June 2024

    8.0
    I have enjoyed the stay and would not hesitate to book again in the same hotel.
    • Leisure trip
    • Couple
    • Double or Twin Room with Balcony
    • Stayed 3 nights

    A lot of noise music during the early hours of night until 4.30 in the morning,but it is a party weekend hotel.I think music was to loud and even with ear plugs could hear the vibration.I would suggest lower volume during the early hours.

    Breakfast was very good and an excellent central location to visit zagreb city on foot.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    check inn time , should be 14:00

    thanks

    Stayed in May 2024

  • Reviewed: 30 May 2024

    7.0
    Fun place to stay if you're a party animal, not as much if you'd like a good night's sleep
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    There's a bar in the lobby where it is allowed can smoke, and a club in the basement. Technically, there should be sound proofing but it was not quite the case for me, music was audible from the outside as well, and people have fun in the street until late in the night. Also, due to the fact that people come to the hotel to party, some guests may be not quite sober - for example, some idiot thought he was knocking on a friend's door and decided to keep on knocking on my door early in the morning for about 5 minutes until I woke up. The shower has great pressure but is kind of like a box with an open top, gets a little claustrophobic.

    Room was very spacious with very high ceilings. Good breakfast. Very central location

    Stayed in May 2024

  • Reviewed: 24 May 2024

    7.0
    Good location
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Dark room

    The location is fantastic

    Stayed in March 2024

  • Reviewed: 24 May 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Everityyng

    Stayed in May 2024

  • Reviewed: 24 May 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Single Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    The place is noisy. They have loads of events happening in the evening, so it's not a quite and relaxing hotel. For those who want to have fun in Zagreb, it's probably perfect, but it's not suitable for those seeking a relaxing stay. Also, i do not know why my room was not cleaned in 1 of the days of my stay. The balcony was not nice. Basically, you see other rooms.

    The location is great and the rooms are also Fine.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Family Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Loved how room decorated. Loved location.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    9.0
    Excellent location and rooms
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Staff is missing more profesionality, its a hostel level , not 3 or 4 stars

    Excellent unusual and stylish rooms but very clean with amazing beds .

    Stayed in May 2024

  • Reviewed: 22 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very loud

    Stayed in May 2024

  • Reviewed: 14 May 2024

    9.0
    Fantastic location for Zagreb!
    • Leisure trip
    • Couple
    • Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was copious and a variety of options were offered.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Urban culture mix and mingle - modern hotel in old Zagreb
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    A spiderweb near the bathroom window. A bit narrow space around the bed.

    High attention to sustainability, diversity, urban culture. Room with all the comforts and amenities although it may look “spartan” at first sight. I was afraid of the noise from the bar in the courtyard but I must say that there was total silence after 10 pm. And the hotel provides free ear plugs in each room! Nice gesture. Excellent location to explore Zagreb. Cool roof terrace bar.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Perfect location with great service.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    A bit loud in the evening but not that bad.

    Room was great, very comfortable bed and great shower facilities. Good food in the restaurant below as well.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Family Room with City View
    • Stayed 1 night
    • Submitted via mobile

    A quirky place, but they get everything right. It's clean, the staff are nice and it is very central to the hotspots in Zegreb. It has lively bar areas, so it does cater a bit for the younger crowd, but I stayed a couple of nights and loved it and there was no noise.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Highly recommended for a short stay in Zagreb!
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Cigarette smoke!

    Very central, close to everything!

    Stayed in April 2024

  • Reviewed: 6 May 2024

    8.0
    Location is excellent
    • Leisure trip
    • Couple
    • Triple Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    We found the room Not clean while the room was full of hair of dogs and not cleaned . Requested a deep clean but was not enough.

    Location

    Stayed in May 2024

  • Reviewed: 3 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    You will very likely hear the night club music, the clubbers yelling in the street, and the frequent trams until very late if your room is Ilica street side: earplugs will be your best friends if you need a restful night

    Unbeatable location, everything is within walking distance. Very friendly staff, always available. And good breakfast as well You will receive messages with practical information and services - very useful 🙂 The hotel hosts events - every evening I guess - and you can always join

    Stayed in May 2024

Showing 1 – 25

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