45 Ilica, Lower Town, 10000 Zagreb, Croatia
#16 of 92 hotels in Zagreb
Guests' ChoiceBased on 1085 hotel reviews
9.1Cleanliness
9.3
Comfort
9.3
Location
9.7
Facilities
9.0
Staff
9.6
Value for money
8.8
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 June 2024
Charlene
MaltaEverything was great! As soon as we arrived they offered us prosecco while doing the check in. The room was spacious & clean & the location of the hotel is very easy to find, along the main road were many trams pass right in front of it and it is also within walking distance from the main square. The breakfast was a buffet with a variety of choices from sweet to salty. We loved our stay there!
Stayed in June 2024
Reviewed: 24 June 2024
Albert
MaltaVery clean. Good breakfast. Location. Friendly staff.
Stayed in June 2024
Reviewed: 24 June 2024
Nondia
CyprusNo windows in the room only on the roof
Breakfast was amazing and the location
Stayed in June 2024
Reviewed: 24 June 2024
Ana
BrazilGreat location, spacious and comfortable room and bathroom. The staff was very friendly and the welcome glass of Prosecco was a very nice gesture.
Stayed in June 2024
Reviewed: 23 June 2024
Apostolos
GreeceBad pillows, bad and very used mattress, unbelievable noise on the toilet the ventilation and you do not have the choice to switch it of.Bad Sleep...
Stuff
Stayed in June 2024
Reviewed: 23 June 2024
Lynn
CanadaLocation was great for getting to the upper town and the staff was very helpful and knowledgeable.
Stayed in May 2024
Reviewed: 22 June 2024
Issa
JordanNothing
The location is perfect,
Stayed in June 2024
Reviewed: 21 June 2024
Graziano
ItalyNothing to complain for
Super location Nice room, very clean and with great isation from the sounds of the city Convenient parking Helpful staff Great breakfast
Stayed in June 2024
Reviewed: 17 June 2024
Wildberger
SwitzerlandI liked everything about this hotel! Location, room, staff, cleanliness, breakfast! It exceeded my expectations!
Stayed in June 2024
Reviewed: 16 June 2024
Funda
TurkeyThe hotel was clean and central. The staff is super helpful and smiling.
Stayed in June 2024
Reviewed: 13 June 2024
Sharon
CanadaNothing
Staff were exceptionally kind and helpful!
Stayed in June 2024
Reviewed: 11 June 2024
Juan
ParaguayThe ubication
Because in the downtown but is not 😜, I love be inside a parking place and out side the street noise, perfect place, leave your car and can work and walk with worries in to downtown
Stayed in June 2024
Reviewed: 7 June 2024
Tom
United StatesNeeded a bag breakfast in order to catch an early flight. I think the quality of the breakfast sandwich could have been a lot better. The piece of fruit was hard and not ripe.
Stayed in June 2024
Reviewed: 7 June 2024
Kjersti
NorwayI got the room I had ordered after som argumentation.
Stayed in June 2024
Reviewed: 4 June 2024
Judith
United KingdomNo problems at all
Great location, based around inner courtyard off busy Ilica Street, so extremely convenient for exploring the centre of Zagreb, while also being remarkably quiet. Friendly and helpful staff, and large choice at the breakfast buffet.
Stayed in June 2024
Reviewed: 3 June 2024
L
SingaporeNeed more shelves in the bathroom for toiletries
It was very clean, front desk very polite and obliging, breakfast exceeded our expectations and it feels safe. The layout of the room is very functional with adequate space for bags and things. It would have been fantastic if there were some shelves in the bathroom for toiletries! Near to the old town and 24 hour reception - needed esp wit late night arrival!
Stayed in June 2024
Reviewed: 28 May 2024
Sanderson
United KingdomStaff, cleanliness & breakfast
Stayed in May 2024
Reviewed: 28 May 2024
Evelyn
IrelandNothing - perfect hotel for able reasons. Hotel staff organised our taxi to the bus station, 4 people, 4 big cases. Cost €7,60 We were charged €50 by a taxi driver to bring us to the hotel 3 days earlier from same bus station. Be aware taxi drivers are not regulated in Croatia and seem to be able to charge whatever they like!!!
The location was excellent. Very central. Breakfast, one of the best - great selection of cereals (9) - excellent fruit and yoghurts. Range of breads, croissants, sweet cakes, hot and cold meats etc. The room was very spacious, comfortable bed. Staff were extremely nice and very helpful.
Stayed in May 2024
Reviewed: 27 May 2024
Wayne
South AfricaOnly negative was that the bed was very soft.
Nice modern and clean room. Good location. Paid parking at €10 per day
Stayed in May 2024
Reviewed: 27 May 2024
Mehdi
United StatesLocation, staff, and fantastic breakfast
Stayed in May 2024
Reviewed: 27 May 2024
Alexia
CyprusNothing. Everything was great. I would imagine, though, that staying at the front of the hotel would be noisy because of the trams. I was at the back and it was very quiet.
I liked everything. It was a 5 minute walk to the Old Town and near all the major bus and tram stops. The hotel was clean and comfortable. The room and bathroom were big and the breakfast had everything you could ask for. Everyone I met at the reception was friendly and very helpful. I would definitely stay here again.
Stayed in May 2024
Reviewed: 27 May 2024
Tóth
Hungary-
The breakfast was amazing. The best location.
Stayed in May 2024
Reviewed: 26 May 2024
Gergely
HungaryThe street is noisy at the weekend nights.
Great location, good breakfast, practical parking place.
Stayed in May 2024
Reviewed: 25 May 2024
Geraldine
IrelandThe Red hop on hop off bus doesn't let you get off. This was a pity.
Super location. Tram stopped outside the hotel, which is situated on the main shopping street.1 stop away from the main central square. Trams run very efficiently every few minutes ticket easy to purchase in tobacco shop. Lovely local restaurant nearby very reasonable. Lovely coffee shops and strudel. I would advise booking a pick up at the airport in case flight is delayed.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content