Riječka 6, 52470 Umag, Croatia
#53 of 65 B&Bs and Inns in Umag
Guests' ChoiceBased on 3 hotel reviews
8.1Cleanliness
8.8
Comfort
7.8
Location
9.2
Facilities
7.3
Staff
7.7
Value for money
7.2
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Reviewed: 11 August 2022
David
Czech RepublicFirst of all, let me start with the communication. The owner's son, who gave us keys, did not bother to spend 30 seconds with us to tell us at least where to park and where to go to the beach, nothing. The biggest issue is the parking- there is not a designated parking space for your car, so you have to cruise around and search for a parking spot- in vain usually, the city center is very busy, even though we were told there is a designated spot. When we got a ticket by the police for wrong parking, only then we were told there is a parking spot for 15 minutes from the apartment!! The owner after we complained said he took care of the ticket- I just wonder how not knowing our license plate?! The wi-fi was not working!! after we complained a guy came two days later and fixed it. TV only worked for two days, then it stopped working! probably because we complained, so no TV. Be careful- pictures showing the apartment are misleading- you might get the impression you are booking an apartment with a terrace but we had non, the terrace is only on the upper apartment! You cannot dry your wet bathing suit or towels, the string in the window is 40 cm long fitting exactly one towel. One day we came and there was no hot water available- no one bothered to tell us you can mistakenly turn it off since the switch is right next to the light switch- we had to call the agency (booking.com) who told us where the problem could be. The furniture is very basic and shabby. Overall the standard is low, which would be ok had we paid for a low-key vacation. Paying 100 EUR for a night receiving this is simply insufficient and betraying customers. We were supposed to stay a week but we left after three days.
there were not many things we could list that we liked, the location as such was good since the apartment is located right in the center of the city. The apartment was clean.
Stayed in August 2022
Reviewed: 19 June 2022
Maruša
SloveniaThere are no comments available for this review
Stayed in June 2022
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