Trnjanska 11e, 10000 Zagreb, Croatia
#54 of 92 hotels in Zagreb
Guests' ChoiceBased on 692 hotel reviews
8.3Cleanliness
8.7
Comfort
8.6
Location
8.4
Facilities
8.0
Staff
9.2
Value for money
8.3
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 June 2024
Alex
CanadaThe route to the city center from hotel. Although the hotel is close to the center, it is located behind the main train station. The rail tracks block a direct route to the main square (Trg Ban Josip Jelacič). It is necessary to take a path around the train yard, which is difficult to navigate. This may only be a problem if it's your first time in Zagreb.
The staff were very friendly and helpful. Breakfast was basic but good quality. My room was comfortable, with air conditioning and a HD TV. The hotel is located 15 minutes walk away from the bus station. 20 minutes from center.
Stayed in June 2024
Reviewed: 23 June 2024
Hamza
AustriaThe design of the room was so interesting. It was near to reception, therefore it was noisy.
Really good location of the City.
Stayed in May 2024
Reviewed: 15 June 2024
Stephen
United KingdomNo complaints. Value for money.
The hotel was clean and the staff helpful.
Stayed in June 2024
Reviewed: 9 June 2024
Simona
CyprusWater was of bad quality. When I turned on the shower it was clearly rusty at first
The staff were very nice and helpful
Stayed in June 2024
Reviewed: 1 June 2024
Helina
EstoniaParking costs 10€
Great location, friendly staff, clean room.
Stayed in June 2024
Reviewed: 28 May 2024
Elvin
TurkeyThere were lots of small flies in the room. It would be useful to install bug screens to the windows. There were some stains on the covers, noticed it on the last day. I wasn't eating jam in the bed so it must be an old stain.
It's very quiet and it's easy to get where you wanna go. There's a ZET ticket office about 15 minutes of walking distance, and two Konzum markets, both are about 10-15 minutes walking distance away. It might be frightening at first if you come in at night but the neighborhood is not dangerous.
Stayed in May 2024
Reviewed: 27 May 2024
Nicola
CroatiaSmell from the kitchen
Place.
Stayed in March 2024
Reviewed: 24 May 2024
Vesna
CroatiaStaff is great!
Stayed in May 2024
Reviewed: 14 May 2024
Dorothea
United StatesAt first I thought it was too far from restaurants, but if you ask the receptionist, there's a shortcut that takes you to the train station where you can buy food, etc. You can also have it delivered, I suppose. But the center of town is 10 min away on the many trams that are near the Hotel. It's a very safe area, though getting there by car may be a little off-putting. In addition, a restaurant/bar is opening up soon on the side of the Hotel so this will take care of this problem. All in all, I'm glad i stayed at this hotel. As a matter of fact, I stayed 2 extra nights because I loved it so much. Zagreb is amazing.
It was 1/2 a block to all of the trams that take you all over Zagreb. It's very close to the train station and bus station. The breakfast was amazing as well. The staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 9 May 2024
Dana
SlovakiaNothing to complain about.
Excellent location - lovely 20-25 minute walk to the centre (but tram stop right outside if needed), around the corner from Philharmonic music hall, clean, lots of natural light, quiet. Very pleasent.
Stayed in May 2024
Reviewed: 1 May 2024
Tsvetanka
BulgariaLocation, cleannes, breakfast, coffee, staff
Stayed in April 2024
Reviewed: 30 April 2024
Adriana
HungaryOnly Breakfast could have more selection
Very friendly and helpful staff! Nice big rooms!
Stayed in April 2024
Reviewed: 25 April 2024
Igor
CroatiaVery nice frendly personel
Stayed in April 2024
Reviewed: 24 April 2024
Nigel
United KingdomNo restaurant
It was clean and very friendly staff
Stayed in April 2024
Reviewed: 28 March 2024
Marijana
United KingdomNo kettle or facility for making hot drink.
Nice receptionist. Brought me kettle and a cup when I asked for them.
Stayed in March 2024
Reviewed: 21 March 2024
Brian
United StatesThe Immediate area is fairly devoid of restaurants/cafes.
Shower Breakfast
Stayed in March 2024
Reviewed: 19 March 2024
Djordje
SerbiaGood value for money. For my trip good location. The staff was very polite. For sure I will stay here again.
Stayed in March 2024
Reviewed: 2 March 2024
Aleksandar
United KingdomA bit worn out
Good location, quiet rooms, clean
Stayed in February 2024
Reviewed: 3 February 2024
Nina
CroatiaThe bathroom quality. Very hot in room.
Location is great
Stayed in February 2024
Reviewed: 9 January 2024
Dario
CroatiaNothin particularry except light in room.It was flashing but that is just faulty bulb.
Clean room and fact that is winter time and not so many guests.Restaraunt was literally empty.
Stayed in January 2024
Reviewed: 3 January 2024
Siobhan
CanadaIt was difficult to get a taxi/uber to take me to the airport from there.
Decent breakfast and not too far from train station.
Stayed in December 2023
Reviewed: 29 December 2023
Davorka
CroatiaI was staying here many times,and will again. Hotel is close to everything, affordable and cosy.
Stayed in December 2023
Reviewed: 28 December 2023
Daria
United KingdomIt would be good to have a coffee machine since there is no bar in the hotel in order to prepare coffee or tea.
Good location, near the train and bus station so really easy to reach in a 15 min walk. The city centre is not far too and reachable by foot. The room was clean and quiet (even if the hotel is located on one of the main streets). The breakfast is not included in the price but it was alright and quite a good choice of food.
Stayed in December 2023
Reviewed: 23 December 2023
Ivago
SerbiaClean, location is good...
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content