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Reviews of The Mercer 4 stars

29 Jervois Street, Hong Kong, Hong Kong

#123 of 276 hotels in Hong Kong

Guests' Choice

Review score

Based on 58 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.3

  • Facilities

    7.9

  • Staff

    8.8

  • Value for money

    7.7

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 26 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Executive
    • Stayed 7 nights
    • Submitted via mobile

    Location excellent & staff friendly.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    9.0
    The Mercer is a great place to stay.
    • Leisure trip
    • Couple
    • One-Bedroom Executive
    • Stayed 6 nights
    • Submitted via mobile

    Nothing

    Excellent location, spacious comfortable accommodation, pleasant and helpful staff. We had a lovely stay and would thoroughly recommend this property.

    Stayed in May 2024

  • Reviewed: 23 April 2024

    9.0
    Very enjoyable and happy with the location of our accommodation
    • Leisure trip
    • Couple
    • One-Bedroom Executive
    • Stayed 13 nights
    • Submitted via mobile

    Busy traffic round one of the corners during work days.

    Varieties of eateries. Plenty of choice plus close to Central and upmarket shopping malls.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    9.0
    Hong kong honeymoon
    • Leisure trip
    • Couple
    • Studio Executive
    • Stayed 10 nights
    • Submitted via mobile

    To be really picky, only got 2 coffee pods a day for the room....but I'm sure we could have asked for more. There were also plenty coffee shops in the area 😀

    The staff were lovely, and also very helpful. Both the bedroom and bathroom were large for Hong Kong. Location was also great. Bonus was a bottle of champagne in our room for our honeymoon.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    9.0
    Great location and friendly staff.
    • Leisure trip
    • Couple
    • Studio Executive
    • Stayed 7 nights
    • Submitted via mobile

    Carpet in room is a little old and could be replaced with flooring.

    Location was excellent. Rooms a good size with plenty of storage drawers and wardrobe, plus room for suitcases. Air conditioning worked well. Bed and pillows comfortable.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Very good hotel with clean, spacious rooms.
    • Leisure trip
    • Couple
    • Studio Executive
    • Stayed 14 nights
    • Submitted via mobile

    The only disappointment was the lack of a kitchenette and there was no microwave. The room description and photos were not very clear about this. I guess we needed to upgrade the room to get these facilities.

    Excellent hotel in a central position close to the harbour. The hotel was very clean and well serviced. The staff were very friendly and helpful. The room was a good size by Hong Kong standards and comfortable.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    7.0
    A pleasant stay!
    • Leisure trip
    • Couple
    • One-Bedroom Executive
    • Stayed 14 nights

    Couldn't use the rain shower as the water would fill up the bathroom floor through the shower door. Perhaps a sign advising in-house guests not to use the rain shower - so guests do not have to mob the flooded bathroom floor especially on the first night :-( It would be great if guests can access the roof top area.

    Fantastic location for transport and meals - a few minutes walk to the MTR station, bus and tram stops; many eateries around and nearby for breakfast, lunch and dinner. The one bedroom was spacious and comfortable but a bit tired not quite like the photos on the website. Staff are very friendly and helpful.

    Stayed in March 2024

  • Reviewed: 31 January 2024

    8.0
    It’s a spacious studio
    • Leisure trip
    • Couple
    • One-Bedroom Executive
    • Stayed 7 nights
    • Submitted via mobile

    No

    Good location

    Stayed in January 2024

  • Reviewed: 30 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio Executive
    • Stayed 1 night

    None

    Room & bathroom were both very clean, modern and spacious for HK standards

    Stayed in January 2024

  • Reviewed: 29 January 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • One-Bedroom Executive
    • Stayed 7 nights
    • Submitted via mobile

    Location was excellent, in the heart of sheung wan with cafes, restaurants and bars all in walking distance. Room was well sized with enough room to work as well

    Stayed in January 2024

  • Reviewed: 22 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Executive
    • Stayed 14 nights
    • Submitted via mobile

    Hotel need renovation

    Staff was nice and the room is clean.

    Stayed in January 2024

  • Reviewed: 15 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Executive
    • Stayed 4 nights
    • Submitted via mobile

    When you look at the hotel description, there is a photo of terrace on the roof, but in fact this terrace is only available to those living on the 31st floor, not for everyone. There is a small smoking terrace with no view at the 3rd floor. There was no adapter for charging (we bought one at JHC store next to the hotel)

    Good location, next to subway, central and Macao ferries, supermarkets and restaurants area. There was a deposit (500 HKD). Fast wifi, nice view (17th floor). Spacious room by Hong Kong standards

    Stayed in January 2024

  • Reviewed: 7 January 2024

    7.0
    Decent value for money within central location
    • Business trip
    • Couple
    • One-Bedroom Executive
    • Stayed 1 night
    • Submitted via mobile

    The room & amenity are not very well maintained, there is no ground floor lift if you have big luggage you would need to carry up couple stairs to get to the check-in reception

    The location is very convenient if you are on a business trip around Cusco Tower

    Stayed in December 2023

  • Reviewed: 6 January 2024

    7.0
    Sakto lang!
    • Leisure trip
    • Couple
    • One-Bedroom Executive
    • Stayed 1 night
    • Submitted via mobile

    i think too expensive for the room i got.

    great location!

    Stayed in January 2024

  • Reviewed: 10 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio Executive
    • Stayed 5 nights
    • Submitted via mobile

    The bathroom fittings were not well-maintained, the excretions from the previous guest was still present, and water pressure was low. The room was not cleaned properly.

    It was in a convenient location. There is a gym and laundry room.

    Stayed in December 2023

  • Reviewed: 7 December 2023

    9.0
    Excellent start to our holiday
    • Leisure trip
    • Couple
    • Studio Executive
    • Stayed 2 nights
    • Submitted via mobile

    Having to go outside for food was initially off-putting, but we found a few places literally yards away that were superb.

    Really nice place, great location away from major streets, but so close to everything.

    Stayed in November 2023

  • Reviewed: 1 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio Executive
    • Stayed 4 nights
    • Submitted via mobile

    There was a repair in their water system during our stay which 1.) made the color of the water brown in the toilet bowl and 2.) there was a night until the following morning wherein we needed to use a pail to flush the water in the toilet manually evey use bec there was no water. Also the built in microwave was broken in our room but they lent us another microwave to use.

    Surrounded with very good places to eat, grocery and near the train station - all within walking distance. The 1 bedroom apartment was spacious enough for a hotel in Hong Kong.

    Stayed in November 2023

  • Reviewed: 25 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Executive
    • Stayed 16 nights
    • Submitted via mobile

    The shower area, I would rather they have a shower curtain instead They cannot provide me with an extra blanket The laundry machines instructions were not clear enough The air conditioner was very loud

    The staffs are very nice and helpful

    Stayed in November 2023

  • Reviewed: 11 November 2023

    7.0
    No fuss no bother, serve our purpose,may use it next time
    • Leisure trip
    • Couple
    • Studio Executive
    • Stayed 30 nights
    • Submitted via mobile

    Once we had to remind to clean the cups that were used the day before.

    Location convenient

    Stayed in November 2023

  • Reviewed: 10 November 2023

    8.0
    Centrally located and big unit.
    • Leisure trip
    • People with friends
    • One-Bedroom Executive
    • Stayed 4 nights
    • Submitted via mobile

    Pantry didnt come with dish washing liquid. Only 1 box of tissue given for entire unit. No charging socket beside bed. Air cond temperature not consistent, cold at living room area but warm at bedroom .

    Location and size of room. Only 2 units per floor and served by 2 lifts.

    Stayed in November 2023

  • Reviewed: 2 November 2023

    8.0
    Great hotel in an exposed location
    • Leisure trip
    • Solo traveller
    • One-Bedroom Executive
    • Stayed 5 nights

    nothing.

    The location of the hotel is very good and the MTR is within walking distance.

    Stayed in October 2023

  • Reviewed: 3 October 2023

    9.0
    Spacious rooms for HK Central with good bathrooms and great location
    • Leisure trip
    • Couple
    • Studio Executive
    • Stayed 4 nights

    the staff was very helpful and kind

    Stayed in September 2023

  • Reviewed: 7 September 2023

    8.0
    Excellent for work related trips in HK with a budget
    • Business trip
    • Solo traveller
    • Studio Executive
    • Stayed 3 nights

    Staff was knocking at the door at 8:30 to clean the room on a weekend...

    Room was very well organized with all needed amenities, and location is perfect. Price Quality ratio is good.

    Stayed in August 2023

  • Reviewed: 2 August 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • One-Bedroom Executive
    • Stayed 3 nights

    Room space is big, cleanliness and near popular place.

    Stayed in July 2023

Showing 1 – 25

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