Great breakfast. Professional staff. Lovely room and view.

Stayed in June 2024

No complains

Our family had a great stay. Everything was perfect location, room, breakfast buffet and the staff super friendly and accommodating. Definitely will come back.

Stayed in June 2024

Location and views of the harbour. The service and staff were friendly and attentive.

Stayed in June 2024

Great service, staff was very attentive and helpful. Close to a lot of restaurants and shopping malls. Great view from the room. Kid friendly hotel next to a playground and few museums. Exceeded my expectation for this price range

Stayed in June 2024

Sometimes even though the staff were brilliant - they forgot things like my cappuccino and my colleagues green tea. This was rectified quickly when brought to their attention

The benefits that came with the suite a very pleasant surprise

Stayed in June 2024

Clean, friendly staff, good facility like gym and swimming pool. Good view from pool. Will definitely come back again.

Stayed in June 2024

The buffet breakfast was excellent

The view was fantastic

Stayed in June 2024

ALL PERFECT

Stayed in May 2024

the basin tap is too near to the side of the basin, making it hard to wash hands and cups. the bathroom open architecture tend to wet the floor outside of the bathing area.

Excellent location

Stayed in June 2024

Gym and pool are amazing

Stayed in May 2024

The hotels Icon is located near the harbor in Tsim Sha Tsui. We had a glorious harbor view room on the 16th floor with height and lights shining at night from across on Hong Kong island. Daniel, the manager at the front desk arranged for our adjoining rooms. He is professional, kind, and courteous. He received us upon our arrival and ushered us to our cab upon departure. We enjoyed a very fine meal in their top tier restaurant Above and Beyond, where I’ve been told the wait for a table can be up to a week. Vincent at the concierge made the reservation for us the night before and Alex, the restaurant manager, personally carved our Peking Duck at the table side. This is our go to hotel for any future visits. Brilliant staff! 5 Stars!!

Stayed in May 2024

Breakfast was amazing!!!

Stayed in May 2024

Some of the hardware is getting outdated. TV etc

Great location close to TST shopping area. Always very comfortable here. Don’t expect opulence but I always feel at home here.

Stayed in May 2024

Food

Everything

Stayed in May 2024

-

Good location and access. Room was phenomenal as well as service. Also loved the way they trained students from Polytech University. Very much integrated and receiving great training as I have barely noticed a difference between the interns and the trained staff. Phenomenal and will stay again.

Stayed in May 2024

restaurant closed so early....we had to leave and felt we had to finish by 10:30pm

loved the view and loved the gym

Stayed in April 2024

Not able to book seats for the buffet on 1st. floor.

Friendly and professional staff. Facility is clean and update.

Stayed in May 2024

Service was in general excellent and enthusiastic. very occasional blips, but nothing serious and understandable considering the hotel is also a training establishment.

Hotel Icon is a very interesting hotel. it is modern, with great facilities including a rooftop pool and bar. We were lucky to stay in a Club 80 suite - which is huge and had 270 degree views of the harbour. Staying in any club room gives access to the club house - which has complimentary soft drinks all day, complimentary tea / snacks between 3pm and 5pm plus a selection of alcoholic drinks from 6pm to 8pm. Breakfast can also be served there but the Marketplace, their main restaurant has a huge range of different foods on offer. Staff were all very friendly and helpful. It is a teaching & research hotel where people from China and further afield learn about all aspects of hotel roles and management. There are highly experienced staff mixed with trainees at different levels.

Stayed in May 2024

I sequester myself at this hotel to complete work between travels around Asia. While doing so, I have all of my meals at the hotel. I occasionally get diarrhea.

The staff, including the maids, are just plain excellent. Could not be more accommodating and superior in all aspects of their work.

Stayed in May 2024

Strong perfume smell in the lobby

Location was great! Close walk to everything we needed

Stayed in May 2024

Lots of good things to say, nice room with comfort design, excellent and honest staffs, great food for breakfast, tea time and dinner, good location!! This hotel is in my pocket list now. Highly recommended!!

Stayed in April 2024

Great hotel with lovely room and view of the bay Excellent breakfast, staff spoke English.

Stayed in April 2024

Can’t think of any!

Staff were attentive and very eager to deliver good customer service. Room was clean and well maintained. Good local eateries nearby.

Stayed in May 2024

None

We recommend this hotel 1000%! We had the chance to stay in a club 65 suite during our vacation and everything was perfect. the ambiance of the hotel, the view, the service. the staff who take great care. We took the opportunity to dine at the Above and Beyond restaurant and again the experience was fantastic. Thanks to Eric and the whole team for his advice and top service! …absolutely to try!

Stayed in May 2024