Every thing was great.

Highly recommend Palazzo Puerto. Lovely place, lovely and welcoming owner and staff. Comfortable rooms. Great attention to detail in making a memorable stay.

Stayed in August 2023

beautiful historic house furnished with Venetian-style antiques. perfect location in old town. but most of all the host!

Stayed in October 2023

Nothing

The property is spotless , shows great love and care, the host is magnificent and the location dead in the center of everything while still being quiet and tranquil on a small side ally.

Stayed in October 2023

The shower--or really the shower curtain--was a little tricky. But that's really nitpicking.

We had the private apartment. The entire hotel is very picturesque, quaint, and just lovely. Staff was great and had good recommendations for dinner. Cute cat on the property. Unexpectedly, the room came with a bottle of wine and a carafe of either raki or ouzo. Some small snacks too.

Stayed in September 2023

Nothing but no elevator so if you have heavy luggage or mobility issues the stairs are narrow and steep. We were in a ground floor room around the back with a perfect little kitchen area.

This was a wonderful old hotel run by the most gracious and helpful hostess who goes out of her way to welcome every guest! So many lovely little gifts and we only stayed 2 nights. Super clean and so many thoughtful details in the most charming part of the old town of Chania.

Stayed in September 2023

The bathroom fan noise was irksome, but at least it had one!

The character of the building, as well as the owner/manager. So many thoughtful amenities. Location: right in the thick of the historic center yet quiet.

Stayed in September 2023

Nothing to dislike No Germans

Everything was wonderful

Stayed in September 2023

The location was perfect for visits to Chania city sites and the restaurants in the harbours and on the town. The hotel is in a beautiful medieval palace, modernised superbly by the owner. The owner was very helpful, and very quick to respond to questions. We would highly recommend Palazzo di Pietro!

Stayed in September 2023

Location Staff Clean Friendly

Stayed in September 2023

Location and cleanliness

Stayed in September 2023

Getting the suitcase up the stairs but that can not be helped in most of these older buildings.

The host was friendly and helpful. The building has lots of character and charm.

Stayed in July 2023

Nothing!! Everything was perfect

Everything! Location was perfect and within walking distance to local restaurants bars and port. Our host was amazing, so helpful and thoughtful. Our room and hotel as a whole was spotless and we were left little touches every day as well as a fair well gift.

Stayed in August 2023

Nothing!

Absolutely loved our stay. The room was above expectations. This is a family-owned business steeped in history. We loved our host who offered many helpful recommendations for exploring Crete. We would definitely stay again on our next trip to Chania.

Stayed in July 2023

Nothing - loved it.

our room was really unique and spotlessly clean. Eleutheria could not have been more welcoming and helpful with so much knowledge about the property and local area! Our room was on the ground floor with its own private entrance so was very accessible! On arrival we had been given wine, drinks and fruit in the fridge, flowers from Eleutherias own garden! beach towels and slippers were also provided!! Cleaning was done every day and a little treat left for us every day!!! Shower had great pressure and aircon was really effective. it’s in a great location for the bus station, old town and the port and I thoroughly recommend staying here!!

Stayed in June 2023

nothing

Eleutheria was a wonderful host, very attentive, kind and informative about the local history. Nothing was too much trouble including an early checkin and luggage storage for a late departure. The room had a king bed and beautiful soft towels.

Stayed in May 2023

The fact that it was an historic palace and the warmth and friendliness of the owner. Wonderful place to stay. Hope to come back

Stayed in October 2022

Wish we could have stayed longer!

This place was absolutely beautiful and has such an old world charm. The pictures do not do it justice! Loved the balcony off our suite, looked into the alley of the restaurants below and you can hear all the chatter and plates. It's totally quite once you close the door though. We loved our stay at Palazzo di Pietro. Our host was so sweet and informative of the local history when we arrived. I am very appreciative she accommodated our last minute adjustment when they canceled our ferry. Couldn't be in a better location. Right in the middle of Old Town, great restaurants all around, plenty of shopping. Close enough to walk to the perimeter to be picked up by a taxi or bus. Really easy to rent a vehicle once you are there. Note there are no cars in Old Town. There also isn't an elevator. Not a deal for us, but worth noting for others.

Stayed in October 2022

Nothing.

Loved everything about this hotel, it’s a charming old building and family run. We were in the deluxe double room with a balcony that overlooked the street with restaurants below which was wonderful. We were left a complimentary fruit basket and some drinks. The room had everything we needed and Eleutheria gave us some great recommendations for places to eat. I would love to stay here again and will be recommending it to friends and family!

Stayed in October 2022

Fantastic location with wonderful balcony to enjoy the Chania atmosphere.

Stayed in October 2022

Eleutheria was an excellent Hostess and extremely informative and interesting and gave us lots of advise and history of her place and area. She was the best!! If you park at Talos Square (which worked out very well for us) walk towards the water and then go around the Venetian Fort Wall (keeping the water to your left) go past many restaurants and turn right at the larger road which I believe is Chalidon (if you go past the 3 or 4 domed building you have gone to far) walk just a little bit until you get to Starbucks. Turn your back to Starbucks and look up the road "Karaoli Ke Dimitriou" walk up the road and take the second alley which is Agion Deka....walk up there and the Hotel is on your left. If you do the Samaria Gorge Hike just walk up to the main bus station and you can purchase your two bus tickets as well as the Ferry ticket right there (made things easy)

Stayed in October 2022

Pillows were hard and somewhat uncomfortable

The location and ground level suite is great. All of the special touches and warm Welcome made it a wonderful stay.

Stayed in October 2022

Exceptional attention to all details. 5 star service for an amazing price. Location is perfect for walking to all the key areas. You will not be disappointed... HIGHLY RECOMMENDED!!!

Stayed in September 2022

everything was perfect

Absolutely gorgeous property. clean and so romantic. Everything you need is within walking distance, and the owner is amazing and so sweet.

Stayed in September 2022

A wonderful stay in an absolutely beautiful hotel. Eleutheria Shared her knowledge about the Chania area, recommendations for restaurants, and even surprised my husband with birthday cake as we were there on his birthday! Great location as well - highly recommend!

Stayed in September 2022