The buffet were not labelled which is dangerous if you have a food allergy.

The staffs were very nice and friendly. The reception staff and the waiters at the restaurant are ever so helpful and hard working. They made our stay enjoyable. They helped with planning our local tours ..

Stayed in August 2022

we were not so keen on the shared pool but we only visited this after we had checked out so not an issue. the hotel itself is a little dated but the staff were all so lovely.

we had the sugar villa which was beautiful. private pool with everything you could possibly want and need.

Stayed in August 2022

Some parts of the Hotel was not properly sustained. Air-condition above the bed.

the provide a transfer from other hotel. Room.

Stayed in August 2022

Behavior of the person in charge was totally unprofessional. We had booked a suite for 9 adults. We were 8 adults and 4 kids/babies. We had their oral confirmation by phone (which they disputed) and never got their official reply in our inquiry email (again disputed that they never received it) that our booking was ok, and when we arrived they asked for a surcharge of 120€. Their approach was insulting and when I had to raise my voice, they even threatened to call the police. Shame...

Very nice suite with private pool, appropriate for families. Good food and all inclusive package and overall a very good premise.

Stayed in August 2022

Staff very friendly,specialy Lucas from the bar and all dinner area Staff.housekeeper everyday.food ok

Stayed in July 2022

Minibus always full and most people didn’t understand queuing. Pool area needed more cleaning daily basis

Staff were incredible especially Regina on reception. Location is stunning.

Stayed in July 2022

Everything was great 😀

Everything was great 🙂

Stayed in June 2022

Food a little samey & not much was out on the snack bar during the day. But overall a great place to visit

Great stay here, clean comfortable accommodation. Would stay here again

Stayed in June 2022

The food feel repetitive after a couple days but there are so many options each days

The staffs are super nice! The evening cocktails were amazing.

Stayed in May 2022

Lovely staff(congratulations to hotel to find such a lovely crew) ,delicious waffles for breakfast,overall food was ok,always could find something nice. Special thanks for Stellos (lovely,warm person who would do anything for you) it’s definitely worth to come.Maybe there’s not much entertainment for kids but still we had it a lovely holiday.

Stayed in June 2022

The place was very peaceful and the staff was very helpful with assisting us. The rooms were very clean and the buffet was marvellous

Stayed in May 2022

I am celiac, so I have a diet without gluten. Before I make the reservation I made sure to come in contact with the hotel to ascertain that they will be able to support me. They confirmed and I booked a room three weeks before my travel dates. They also informed me that upon check in I will have a meeting with the chef, something that I really appreciated. When we got there I did not meet the chef, with the recommendation of the Reception not to eat anything before I make sure it is safe for me. I went to the restaurant, the head of the waiters was in black of the precaution of a gluten free diet, while the chef told me that I did not inform him ahead. The truth is that I informed 3 weeks before my travel dates the reception. (If I was requested to come in contact with the staff of the hotel at the time of my booking, I would have done so.) On the first dinner I was left with simple pasta boiled in water (nothing else as supplement), on a 5 star hotel for a booking that I paid in full price! The head of the waiters at the end of the dinner came to ask if we enjoyed our time and food. I expressed my disappointment and my will to leave the next day. However, he cared and took notes on what I can eat and how it should be cooked. Thus, Mr. Kostas and Mrs Antonia were the persons that made our stay worth at this hotel. The next morning they provided me with some gluten free products and I had constantly their care, so I thank them. Apart from the above, the cleanliness of the common use toilets was unbearable; the room smelt humidity and there was no signal on the phones -both wifi/4G and regular (however we did not ask to change it). In addition the surrounding areas of the pools were always full of glasses and plates. They were collecting them early at the morning. Apart from the cost we had to pay, certainly this was not a 5 star hotel experience. Definitely will not return.

The room was very comfortable and big, as well as the mattress and the pillows. The bathroom was very big. Good quality and portion of amenities at the room. Clean pools. The majority of the staff was polite. Regular bus routes to the beach.

Stayed in May 2022

only thing I picked on was the treadmill in the Gym needed maintenance as it was jumpy and not running smoothly which I couldn’t use, otherwise everything was excellent.

the staff were absolutely amazing, every single member of staff from resort staff to kitchen chefs to bar staff were exceptionally friendly and helpful, it’s been an absolute pleasure spending the week there.

Stayed in May 2022

the best of resorts I’ve stayed in Crete. you must go stay there all inclusive.

Stayed in May 2022

Very slight niggle being the rather cold food served. But not all was like it.

We liked the location away from the beach. Free shuttle bus to Bali was good but nice to relax around the pools. Food was very tasty.if at times a little cold for our taste. But that is no reason to fault it. Great breakfast selection and really nice hand made omelette.

Stayed in May 2022

Wonderful new modernly designed hotel! The room was very beautiful, very clean, spacious, big veranda with very nice view! The personnel is excellent! All employees are very kind and willing to help you! Mrs Regina, the receptionist, is very polite, helpful and tries to do the best possible from her heart! Nice and unlimited drinks are included in all inclusive package! The reastaurant is wonderful and the food is delicious!! The restaurant manager, Mr Kostas, is one of a kind in his job! Probably the most spherically qualified restaurant manager I have met. Many congratulations to the hotel management for hiring excellent employees! We will definatelly visit again this hotel! HIGHLY RECOMMENDED!

Stayed in May 2022

Location,the most amazing breakfast choice.

Stayed in May 2022

The hotel has potential but isn't really being maintained to that level.

Stayed in October 2021

We Loved everything. Regina from reception was marvellous. Upgraded our room. Food was very good.

Stayed in October 2021

Beds were a little firm for our liking, but others may like them that way, as it is personal preference.

Our room was spacious, which meant that my wife, who uses a wheelchair, could easily get around the room and the hotel main building. There is however a steep slope going down to some of the other rooms, so if you have difficulty walking, make sure that you ask for a suitably placed room. Staff were all excellent, friendly and helpful. The food was very good with an excellent selection to suit all tastes, including those with allergies, who simply had to make the hotel aware at check in. On two out of the three nights we stayed, there was good quality entertainment provided, including one night Greek/Cretan traditional music and dancers.

Stayed in September 2021

food was not as good as the last time. Owner was annoyed with us for tell them at 22:00 that they hadn’t put a duvet cover on for three days and that we had no towels in the room

Stayed in September 2021

Everythink was perfect! The staff was very kind and friendly. We have been there 3 thimes and we are cooming again. The room was so nice and the food was very delicious. Thank you and only CSKA and Hristo Stoichkov ☺️

Stayed in July 2021

Room was nice but AC above the bed made me sick. Food was horrible and some stuff is acting not professional at all

View from the room, convenient shuttle bus to the beach

Stayed in July 2021

You need a car to stay at any of the villas, not a problem for us but keep in mind as the hotel and villas are away from the village

We stayed in the angel villa and it was amazing. The infinity pool, the view are to die for

Stayed in June 2021