.

Everything is spotless, all the personnel is very helpful and friendly, the location is in the city center. Also, the beds were very comfy.

Stayed in June 2024

It's not related to the property itself: it's right in the town center of Kissamos, and there is always a party downstairs on the square. We had a small baby and we sleep early, so this party was quite disturbing. If your family is in the similar status, you might want to re-consider the location.

Perfect hosts, great value for money, daily cleaning and free laundry.... Everything!

Stayed in June 2024

The stay was incredible, Niki & Katerina are unforgettable people, with good advice and infinite kindness: we will miss them. The hotel was perfect and the rooms spotless every day. It was a dream <3

Stayed in June 2024

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Staff welcoming and so helpful. Most comfortable bed ever

Stayed in June 2024

Nothing, this place is PERFECT

The BEST hotel in Greece!! A place that truly represent what true hospitality is. It was over expectation. Niki, Katerina and Giannos are friendly, nice and super helpful, they made us feel like home and we miss them already. The rooms are very clean, love their housekeeping service. Location is perfect and we had the BEST shower in Greece. Highly recommend to stay here.

Stayed in June 2024

Very friendly staff.

Stayed in May 2024

Main square outside can sometimes be a bit loud at night if you leave the window open (when closed though the soundproofing is quite good).

Exceptionally friendly staff; well located in Kissamos; fresh fruit, coffee, beach towels etc. provided

Stayed in May 2024

Blank… I can say nothing here. Other than we had to leave.

What can I say, on our trip to Crete, this was by far our favorite place to stay… and wish we had longer to visit with Niki. She was simpliy amazing, as was the accommodation. The hotel its self was nice, clean, comfy, but Niki made it! From the first message prior to arrival to the greeting and everything in between it was amazing. She gave the best recommendations for our time in the city and for the two stops after! We had water and fruit waiting for us in the room, snacks and anything we may have left outside was available out side of the room and laundry was included! Simply the best!

Stayed in May 2024

The location is excellent, being very close to the bus station, and just a few minutes' walk to see the sea. The room was extremely clean and the bed is very comfortable. Despite the room being near the street, the windows have good sound insulation. And this was my first time visiting Crete, the staff helped me solve many issues, and if I have the chance to come again in the future, I would definitely stay here!

Stayed in April 2024

The only drawback was the occasional motorcycle noise in the square.

First of all, the staff was fantastic!! Helpful, cheerful, friendly, accessible. The best!!! Coffee was made outside my room every morning with cake, fruit and biscuits. The location is lovely on the square, with nearby parking, views of the sea in the distance and close to restaurants and beach. I’d definitely go back!!

Stayed in April 2024

The best service ever! Plus lovely room and great location. Stayed 3 nights.

Stayed in March 2024

It's located in the central square, close to restaurants and supermarkets, they have laundry service included, they go above and beyond to meet your needs. Nikki was great with the recommendations of places to see. It's great value!

Stayed in March 2024

We absolutely loved our stay in Kissamos at the Castellated Hotel!! Nicki and John could not have been more welcoming, friendly and helpful in every way!!!

Stayed in November 2023

Wonderful location near archaeological museum and sea. Extremely helpful and caring staff.

Stayed in October 2023

Beyond exceptional. Katarina and Iannis are so hospitable and caring. Katarina was so helpful, she printed out our ferry tickets and even though we were only there for one night we were treated as VIPs. The room was spacious and spotless, with fruit and hot drinks provided

Stayed in October 2023

Fantastic welcome. Nikki,, Katerina & Yiannis love their jobs and nothing is too much trouble. The hotel is SPOTLESS! Loved the "bring & share" corner and the coffee, fresh fruit and cake every morning.

Stayed in October 2023

N/A

Room was super clean, staff fantastic, friendly and went out of their way to make us comfortable. Location is great, walking distance to restaurants, shops, beach and bus stop. Would recommend Castell Hotel, I would definitely stay there again.

Stayed in September 2023

Price/quality was 10/10! Location was really good.

Stayed in September 2023

Honestly nothing. It's a small hotel on the main square so there is no entertainment provided (thank goodness), no communal lounge, dining room, bar or pool but you can tell that from the description! It's just a very nice small hotel run by fantastic people. There is an issue with local youngsters hanging about the square late at night and riding their cars and the inevitable scooters and motorbikes. This can go on till 2am but if you are a night bird like me it gives you something to watch as you drink and read or listen to music on the balcony and the double glazing is really good and does shut out all noise!

The staff at the Castell Hotel are exceptional - very friendly and extremely helpful and considerate. They are always happy to talk and spend a bit of the day with you and have lots of suggestions for places to go and beaches to visit. When I was there, it was very hot and they even left my air conditioning on after cleaning so that it would be a treat to get into the room after a day on the beach or at ancient sites. I actually asked them to stop because I know it's expensive and a waste of electricity! I was provided with a very large breakfast every day in my room. This is not normal. Coffee, water, fruit, biscuits, etc are provided complimentary communally outside the rooms but I was given service to my room and included salad, yoghurt and pastries. I was in one of the superior rooms but this is not an advertised service. Maybe I'm just such a wonderful person (or they felt sorry for me being on my own!). The hotel is located in the heart of Kissamos on the main square. My first night was during a music festival and a band were playing. I could watch the concert from my balcony! Luckily, they were great! I prefer being in the centre rather than on the beach because it feels a bit more genuine rather than just holiday people being around and other than when bands play, quieter! I noticed that people booked in at all times of the day - 2330h and midnight in two instances - and that there was someone there to receive them. That is a nice touch. No texted instructions and "We'll see you tomorrow". The rooms are large (even the smaller ones - I've stayed in both), comfortable and very clean. There is no dedicated parking but there is always parking nearby, if need be 220m away. But I have always found a space outside the hotel or just along the street. I love this hotel and the people who run it! If I'm visiting in this part of Crete, I wouldn't stay anywhere else.

Stayed in August 2023

Friendly, caring staff 💕 Spotless Comfortable Close to anything u would need in Kissamos

Stayed in September 2023

Katerina and Niki, thank you for your kindness, care and good advices.You deserve more than 10 !

Stayed in September 2023

Friendly staffs. Nice and clean room. Good location.

Stayed in September 2023

Amazing hosts.

Stayed in September 2023

Owners were super nice, rooms were spacious, clean and comfortable. Definitely would recommend!

Stayed in September 2023