Based on 70 hotel reviews
9.0Cleanliness
9.4
Comfort
9.3
Location
9.6
Facilities
8.9
Staff
9.4
Value for money
8.9
Free Wifi
8.6
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: June 15, 2024
Kevin
AustraliaThe outdoor jacuzzi for rooms 4 and 5 are a bit crowded with 2 people. Compared to all other jacuzzis they are on the small side.
The position was great. The view is spectacular
Stayed in June 2024
Reviewed: June 6, 2024
Genevieve
BelgiumThe noise of the nightclubs until 4.00 am. Don't sleep in rooms 1, 2 or 3 ! Thé breakfast is delicious but each day the same. You have no choice
The kindness of Simona. The hôtel is also very well located. Beautiful view.
Stayed in June 2024
Reviewed: May 30, 2024
Laurelle
United States of AmericaNothing
On the Cliff was incredible!! Best view in Santorini and the private jacuzzis were the perfect temperature not too hot but still comfortable to sit in for extended periods of time and watch the sunset. I was even surprised with an upgraded room and complimentary bottle of wine which was an incredible touch for a relaxing solo vacation. Will 100% be coming back!
Stayed in May 2024
Reviewed: May 18, 2024
Cecilia
PhilippinesNone
Everything, the room, the view and the staff
Stayed in May 2024
Reviewed: May 11, 2024
Justin
United States of AmericaThe wifi connection could have been better, but we used it so infrequently that it did not cause any issues with our stay.
We had some reservations staying here having read reviews on other website but I can safely say that none of our concerns were valid. Location and view were both 11/10; breakfast was very good and we did not have any issues with noise despite the hotel's central location; the room was large/clean; hot tub was consistently warm. Simona was a gem and went out of her way to make us feel welcome throughout our stay.
Stayed in April 2024
Reviewed: May 6, 2024
Angela
United States of AmericaThe location was so perfect. The view wha incredible.
Stayed in May 2024
Reviewed: April 30, 2024
Valdis
LatviaThe only drawback could be mentioned that the niche in the room is too small for storing things and the shelves are not designed well. By this I do not want to diminish the good impression of the hotel. It is a suggestion about what could be done better.
It was probably the best breakfast we have ever had in a hotel. Definitely 10 points. Once we also had lunch at "On the Cliff" bar. Good food, reasonable prices. The bar was always busy, as compared to the neighboring eateries. An excellent location, it was about 50m from the stairs to the old port, you can see the cable cars from the terrace, the panorama is simply great to enjoy the sunsets. It's a pity that due to the weather conditions, we didn't manage to enjoy any of the sunsets. Responsive staff. They respond quickly to requests, we got an extra blanket as well as dishes, knives and other things we asked for. Simona manages things professionally.
Stayed in April 2024
Reviewed: April 8, 2024
Ping
Saudi ArabiaNothing !
This hotel is conveniently located in the heart of Fira, with a short walk to all good restaurants and amenities. The 3-minute walk to McDonald’s would be the pickup point for many excursions. The view from the room terrace is phenomenal, exactly like the photos. The hot tub is a nice feature, and the water is really warm! The room is well-maintained, clean, and cozy. Front desk staff, Simona, was extremely helpful and responsive. I would definitely come back for my next visit. Highly recommend to all.
Stayed in April 2024
Reviewed: April 5, 2024
Indah
SingaporeThe best place to watch sunset and it’s just a stone away from Fira town. Simone is very helpful and warm. She helped to arrange my luggage moving from one villa to another villa and provide complimentary wine and balloons for my birthday trip
Stayed in April 2024
Reviewed: April 5, 2024
Grigor
United States of AmericaLocation is awesome. The staff is fantastic.
Stayed in April 2024
Reviewed: April 2, 2024
Sejati
IndonesiaLamp in bathub was off
Room and outdoor bathub was awesome
Stayed in March 2024
Reviewed: April 1, 2024
Karthik
United KingdomNone
The Cliff property boasts breathtaking panoramic views of the surrounding landscape, creating a serene and tranquil atmosphere. The suites themselves are elegantly designed, offering luxurious amenities and comfortable accommodations. Additionally, the attentive staff ensures that guests receive top-notch service.
Stayed in April 2024
Reviewed: March 26, 2024
Robert
United States of AmericaThe view was fantastic. And Simone was terrific, she was awesome .amazing hard worker. Room was very cool.
Stayed in March 2024
Reviewed: March 26, 2024
Jung
KazakhstanThe location is perfect and the View is wonderful. The facilities and amenities are very fancy&new. Each room has their own mini pool. Thank you for all.
Stayed in March 2024
Reviewed: March 22, 2024
Robert
AustraliaThere was nothing that we disliked. Everything was more than we expected.
We had a beautiful room with amazing views over the ocean and the volcanic island. Even after a visit to Oia, we were more convinced that we had the best views and most memorable sunsets. Simona, our host, was also fantastic and made our stay more memorable. She was always very friendly and helpful and gave us plenty of guidance and really looked after us. Simona looked after us and really spoilt us. We had beautiful, typically Greek breakfasts with great views. We were close to plenty of shops and restaurants and couldn't have asked for a more convenient location. We loved our suite with its own dipping pool, which we used a lot. We will certainly be back.
Stayed in March 2024
Reviewed: March 11, 2024
Claudia
United States of AmericaNothing
First of all, the view was AMAZING! Just like the photos on site. The location was perfect! The room was very clean. We were warmly greeted by sweet Simona. She was so attentive to any of our needs. She followed through with all requests. On the Cliff is VERY LUCKY to have this dear lady! The breakfast was freshly made and delicious. I especially loved the fresh salad, fresh fruits, and endless coffee that came with it! I enjoyed the hot tub also. Thank you for a memorable stay and look forward to next time.
Stayed in March 2024
Reviewed: February 21, 2024
Brandon
United States of AmericaAmazing location, beautiful views, and wonderful breakfast. Simona was very kind and helped us book a rental car and sunset boat cruise. Would highly recommend!
Stayed in February 2024
Reviewed: February 12, 2024
Eme
NigeriaThe lunch
Location and hygiene
Stayed in January 2024
Reviewed: January 28, 2024
Sandra
GermanySuper friendly staff! Simona makes you feel welcomed and she is super friendly and helpful. The rooms are very clean and the room service was excellent. We had amazing breakfast and the location is perfect in the heart of Fira. Only our jacuzzi was not working which is the only negative thing, beside that we highly recommend staying on the Cliff.
Stayed in January 2024
Reviewed: January 22, 2024
Nicole
ColombiaNothing
Rooms and sea view
Stayed in January 2024
Reviewed: January 21, 2024
Vasanth
SingaporeSteep steps from main road and room
View and experience of staying in a cave like environment.
Stayed in January 2024
Reviewed: January 4, 2024
Naqiyah
TanzaniaThe location of The Cliff in Santorini was absolutely superb. Nestled in the heart of the island, this family-owned property instantly made us feel at home from the moment we arrived. Sofia, who warmly greeted us, played a pivotal role in ensuring our stay was memorable by providing exceptional assistance throughout. The hospitality extended by the family made our experience truly special. The warm welcome and personalized service contributed to a feeling of being among friends. The genuine care and attention to detail were evident in every aspect of our stay. The location of the property further enhanced our overall experience. Positioned strategically, The Cliff offered breathtaking views that added a magical touch to our time in Santorini. Whether it was enjoying a sunrise or sunset, the scenic beauty surrounding the property was simply mesmerizing. I wholeheartedly recommend The Cliff for its unparalleled hospitality, prime location, and captivating views. Our stay was made exceptional not just by the stunning surroundings but also by the genuine warmth and attentiveness of the family, particularly Sofia. Choosing The Cliff proved to be the perfect decision for an unforgettable Santorini experience.
Stayed in January 2024
Reviewed: January 4, 2024
Deepak
IndiaNothing
Well located with a great view outside.
Stayed in December 2023
Reviewed: December 26, 2023
Holly
United States of AmericaHot tub wasn’t hot, the towels were scratchy, the shower handheld didn’t work
Location was fantastic, room was spacious and beautiful
Stayed in December 2023
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content