Food but not only in the hotel in crete

Everything else

Stayed in August 2021

Beach. You need to cross a small road, Rocky. Narrow. Nothing really nice in the area so you need a car if you plan on venturing out.

Great pool area

Stayed in August 2021

location ... far away from chania... 30 min by car .

perfect hotel , pool, staff ,rooms , cocktails, breakfast.

Stayed in July 2021

the beach very disappointing: not nice, very few parasols Too big hotel for us, we were happy to have a big space in this suite

The royal suite with private swimming pool The choice at the breakfast The proximity of the nice beach of east cost

Stayed in July 2021

I would like to see a kids specific pool with slides in the future since they seem to cater to families. They could also think about providing dinner by the seaside restaurant which was lovely.

We recently stayed at Avra Imperial for 5 nights and it was a great overall experience. The hotels facilities are very nice and quite Comfortable. The staff was very accommodating and helpful. Overall a wonderful stay and convenient location if you want to visit places like Balios Lagoon/Beach, Elafonissi beach, Platanias area and Chania.

Stayed in July 2021

Buffet was good, could have been better

Loved the large suites, the kids club team, and some incredible staff who went well out of their way to make our stay exceptional (Monika, Stefanos, Sergian, Alexandros)

Stayed in July 2021

The second bathroom had some issues with the drain, it starts to get a musty smell. The TV remotes did not work, didn't bother us too much. But there may be a need to upgrade the TVs to some smart TV options. I will not understand what is the reason you would open once more a chinese restaurant with sushi options and not to have a Greek restaurant opened. Two years ago there was one opened and we were announced that this would not reopen this year around. This to me was one big minus. And the Greek food options in the international restaurant were but a few. The path to the beach was abrupt and there was one other in the making. The beach is a rocky one, it would have been nice to have a sand corner for the kids to play in. Or a playground corner outside would have made a nice surprise.

As a plus compared to some years back, they have made some additional pools which are always nice to have and enjoy. The covid rules and precautions are by the book and we felt really safe. Now on arrival we got upgraded for free, and that was great. The nice surprise was that they now have a Romanian speaker at the reception (Iulian, thank you!). The bell boy service was spot on and and Manolis was a life saver every time(Manolis, thank you!) The rooms are spacious and comfortable. The sun deck was nice to enjoy all day long and the private pool as well. The Italian restaurant is a la carte and the food is great. The international one has a buffet menu and that was a budget friendly option. I have to say that the number of options has diminished compared to two years back, but the food is great and there are still enough options for all. The personnel on both restaurants is great, thank you Elda for making the extra effort! They also provide room service with a few good options, one more plus if you feel tired. And I have to say they are really making the effort to bring the food, regardless of how hot or humid ir tired they are, hats down to the personnel!

Stayed in July 2021

The beds were a bit too hard, but that is the only small remark I have.

This was a beautiful, modern and very clean hotel. The room was lovely with lots of space for 2 people. It is perrfectly located to enjoy some of the best the chania region has to offer. The staff is extremely helpful and friendly! Great service! The food and drinks were great as well, especially the Italian one and the desserts were delicious!

Stayed in July 2021

The initial room we were given, which was a deluxe suite with private pool, had no view except a building site by the entrance door, the furniture indoor and out was not as described, but the concierge did everything they could to remedy this by moving us to an upgraded room which was lovely. The food in the buffet was very mediocre and very cold. The restaurants had the potential to be good. Too long a wait on the second day for lunch, we were there for nearly 2 hours and in the end my husband left with no main course as he had an appointment at the spa, but it was very busy. The first meal we had in the blue dong was absolutely amazing, the second meal was like night and day, 30 minutes before we got a drink, half the menu had run out, so very disappointing. The restaurant manager runs around and works in every restaurant, seemingly a little overworked, but very pleasant. The main pool area is incredibly busy and dirty glasses are left everywhere until the morning. If you don't leave towels out early you do not get a bed near the pool. The pool area at the seafront is gorgeous with lounger service, so once again like night and day. The beach area is not nice at all, across a road. There are much nicer beach areas further down the beach in front of cafe's which are free if you order drinks. There are lots of restaurants nearby towards the marina so we ate there a few nights, even though we were all inclusive. The hotel has the potential to be lovely with just a few tweaks. Room service and cleaning of the rooms is good, but no turn down in the evening.

The hotel has the potential to be lovely, the idea of the hotel is good, nice location. Some rooms are lovely and the Kids Club and Spa is excellent. Room service choice and service is excellent. The pool area and service at the beach is lovely.

Stayed in June 2024

This hotel has all the infrastructure to be really good, but it's not.The food offerings are very poor and also the quality of the food is lacking.The bar would only make cocktails they had listed on their menu so no Espresso Martini or Margarita's for us.

The weather was great.

Stayed in September 2023

1. Overcrowded with children a ton of them lot of noise and not suitable for relaxation. 2. We couldn’t make reservation for dinner for the whole of our stay.

Main restaurant staff very friendly and polite.

Stayed in September 2023

Room decor is outdated. Staff was useless, we’re not very helpful. Shower was hard to operate. Beach bar pool should be adult only.

Stayed in July 2023

the food at the hotel is really oily the plates are not clean. as a couple we thought we can get a little quiet but the hotel was full of kids. at the first night of our stay we where told we are getting “upgrade” and moved to a room with pool view we received a room next to the bar and kids where running and screaming until 23:30 we called the front desk couple of time and until we asked the firmly to come with us they didn’t do anything in the matter. even when we asked they move us back to garden view they didn’t promise anything and only after we made it clear we want to move they finally moved us

the live music at the bar at night

Stayed in July 2023

The room view The dining room The beach The overall architecture The air condition

Nothing

Stayed in July 2023

Cleanliness, outdated, some staff were rude

The breakfast was amazing, evening staff was great at reception, Mr Dimitrus was very friendly. Rooms are outdated for fairly new hotel

Stayed in July 2023

Left my laundry bag at the reception around 8:30am. Were told at around 8pm that my laundry would be ready the day after first. Crazy, so I got the dirty clothes back again as I had to leave early next day. Probably the arrogant guy in the reception that didn’t want to collect my bag in the morning. He must have forgot to make sure it was not delivered.

Rooms, breakfast and pool facilities were nice.

Stayed in April 2023

We were quite disappointed with our stay. The hotel is very commercial and impersonal, and feels like a shame to stay here if you really want to experience the beauty of Crete. It’s on a busy road and the village is ok but there are so many more beautiful places in Crete to explore. We went to Paleochora and Loutro beforehand and were unpleasantly surprised when we arrived. The beach at the hotel is small and the water is not clear. We rented a scooter and adventured around and managed to find nicer spots for swimming. I wouldn’t suggest staying here if you don’t have children as the rooms are poorly soundproofed and we were woken every morning by children screaming. The water at dinner is an extra 2.80 even though we found the same glass bottles at the next door supermarket for 45 cents... The rooms are ok but very generic and not as luxurious as the website implies. I suggest saving your money and travelling to the south coast of Crete! One of the dressing gowns in our room was dirty and stained with makeup and smelled of perfume when we arrived, and when we requested a new one we didn’t get it for two days. Kolymbari is ok as a place, there are a few nice gift shops and restaurants at the port, and a nearby village Afrata had a lovely restaurant too. However, it doesn’t come close to the south coast of Crete with its clear sea and authentic Cretan charm! Overall we of course still had a good time, but that was only because we went out and explored. We were surprised to see there was also a 40 euro charge for hotel tax when we checked out...

The evening buffet was delicious with a big choice of high quality food. The Cretan breakfast was also very good. The staff are very friendly.

Stayed in July 2022

This was our fourth time at this hotel. Unfortunately it will be our last. The showers in our room smelled like sewage and the water in the shower didn’t go down well. Also we needed to use the showers near the pool because our flight on the day we left was late and they didn’t allow late checkout. This would have been good if the facilities were clean and convenient as you would expect from a five star hotel. Unfortunately the place was not clean, the floors were wet and the whole place smelled like mildew. During our stay (4 nights) three times people grime the hotel entered the room without even knocking on the door. Also we reserved a private minivan to take us to the airport but when we were at the lobby and the driver didn’t show up it turned out that the receptionist forgot to order the ride. They called the taxis and requested a minivan to come quickly but we ended up leaving 50 min late! When we asked what they will do if we miss our flight the answer was “you will need to ask the taxi not us”.

The location is great for us because we like the west and Chania area.

Stayed in July 2022

- Staff in restaurants and the pool area of very varying quality and professionalism. Some perfectly fine, others borderline rude, forgetful and non-plussed - As soon as we arrived, having booked an expensive all-inclusive option, we wanted to book restaurants for the evenings. There was no availability in any of the restaurants until the 3rd day, so confined to the buffet restaurant for two nights (which was no better than your average package holiday fare). Not exactly what we paid for. - Air condition issues one night, staff tried to blame it on patio door being open (apparently their system showed it was, which it wasn't). Called 4 times, maintenance came and it worked for 20 minutes again, then turned itself off. - Booked a trip to the Balos Lagoon one day. Cash only. Seriously? It's 2022 also in Crete surely.

- Pool area was nice, the Asian restaurant good - Reception staff nice and friendly, helped me when I quickly needed to get taxi and new boarding passes printed when our return flight was cancelled and we needed to leave in a hurry to catch an earlier plane.

Stayed in July 2022

Very slack cleanliness No pool services Inattentive staff Not 5 stars

Some reception staff

Stayed in June 2022

1. The indoor pool was closed during our stay, water in the outdoor one was too cold to use it. We do understand it might be due to covid, but it should be highlighted while booking. 2. The hotel is huge, but with a very limited offer for kids. The outdoor playground is quite small. there is no indoor playroom, only a nursery with up-front reservations. The beach is rocky and not suitable for smaller kids. 3. It's loud, even though rooms are advertised as noise-proof. Due to the hotel's layout, the music from the restaurant is amplified and you can hear it in your room. But honestly, the worst part is that your room has an inner door to the one next to you. So you end up hearing every conversation of the hotel guests.

Stayed in October 2021

our room had bedbugs (we noticed bites after we arrived home, bedbug bites show only 1-2week after) and when we reported, we only had unfriendly response and no action apparently taken. area was bad, nothing to do there but to stay at the hotel. rooms appeared much nicer in the photos than in reality. would not go again and advice others to consider other options.

gym, buffet ok (not 5 star), pool area

Stayed in October 2021

There wasn’t much to do in the evening in terms of entertainment.

Kids club was great

Stayed in October 2021

The atmosphere a little bit cold

Nice swimming pools, the architecture, the Space,

Stayed in August 2021

Beds not comfortable, rooms are not clean.

Stayed in July 2021