Based on 185 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
9.6
Facilities
8.1
Staff
9.2
Value for money
8.8
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 May 2024
Janine
AustraliaNothing really
Location, cleanliness, facilities, breakfast. Great wifi and staff.
Stayed in May 2024
Reviewed: 21 May 2024
Ian
United KingdomPosition and very clean staff very good x
Very central, lovely staff and great breakfast Thank you
Stayed in May 2024
Reviewed: 23 October 2023
Rebecca
New Zealandnothing everything was great!
lovely place very clean- good location close to town! was quiet considering the location also
Stayed in October 2023
Reviewed: 15 October 2023
Leslie
CanadaIt's in a very convenient location, right in the middle of Fira. It's on a pedestrian only street so you do have to walk a few minutes to get to it. The bed was very comfortable. We would definitely book again.
Stayed in September 2023
Reviewed: 12 October 2023
Peter
AustraliaPosition Clean Breakfast People
Stayed in October 2023
Reviewed: 7 October 2023
Andrzej
Poland-
- very nice staff; - tasty but modest breakfast; - discounts at a selected restaurant and for the purchase of souvenirs in the neighborhood.
Stayed in September 2023
Reviewed: 2 October 2023
Emily
AustraliaIt was a little bit noisy in the mornings - only from others in the corridors. Room was small but was still sufficient for us as a young couple :)
Great location, right in the heart of Fira. Clean room and lovely reception staff. Breakfast was basic but tasty! Had a balcony overlooking the hotels restaurant which was also nice.
Stayed in October 2023
Reviewed: 27 September 2023
Tess
AustraliaThe shower had a shower curtain not glass but it did look like it was freshly changed for our stay. The room felt a bit small/closed off with only one window looking into a wall
Clean and modern. Everything looks renovated. Staff were super lovely. In the centre of Thira and right near the bus stop
Stayed in September 2023
Reviewed: 24 September 2023
Anna
AustriaReally busy location, but also directly in the city, thin walls
modern room, clean
Stayed in September 2023
Reviewed: 22 September 2023
Gabriella
HungaryIt is located in the middle of Fira, so the room could be a bit noisy, but we didn't mind that!
The breakfast was continental and tasty, the waiters are very kind and they even got me gluten free bread. We had our own balcony, the room was clean and nice. It is located in the middle of Fira, so everything was very close.
Stayed in September 2023
Reviewed: 21 September 2023
Leonor
PortugalThe staff was very very nice, everything was clean and the location was awesome. Very good quality-price.
Stayed in September 2023
Reviewed: 19 September 2023
Cátia
PortugalBathroom and shared reception
Location was very central and the room as fine. The only thing that was not so good was the bathroom, the walls were not cleaned, there were a lot of black marks… and the shower was not as expected. The hotel reception is shared with other services (selling trips and transfers…).
Stayed in September 2023
Reviewed: 17 August 2023
Adrien
FranceThe location is great, staff super nice.
Stayed in August 2023
Reviewed: 8 August 2023
Daniel
United KingdomSlight noise first thing in the morning but not troubling.
Comfortable and simple room for a 1 night stay in Santorini. Located centrally in Fira and had everything we needed. Breakfast was served with a smile and although basic was still good.
Stayed in August 2023
Reviewed: 5 August 2023
Ashleigh
AustraliaDid wish it had a pool, than you wouldn’t need to leave at all
Very modern, clean. The bed was good . Location was good. They have a restaurant connected to the hotel, which had good food. Would go back 💯
Stayed in August 2023
Reviewed: 19 July 2023
Loshni
United KingdomNot having a lift. But it was not very hard up one flight of stairs.
It’s very central . The staff was very helpful. We arrived very late but the reception guy was helpful and provided his assistance with baggage and light refreshments.
Stayed in July 2023
Reviewed: 4 July 2023
Maria
CyprusOur room and WC was very small with no balcony..only a small window overlooking a wall, thus we couldn't even see the sky. Our stay was only for one night, so this was not of much problem. The area is very busy & crowded, however very centrally located for those who need to be in the buzzy streets of Fira.
The hotel is located in the narrow pedestrian streets of Fira, 1 minute walk from the Cable Car and very close to Caldera. In 3 minutes walk you can enjoy the stunning view of the Volcanos, Thirasia island and the harbour. In 20 minutes walk you can reach Firostephani whereas you can enjoy drinks & dinner over a terrace along with the sunset. The hotel was clean and it look renovated with confy mattress & nice minimal woody furniture. Our host made exceptional arrangements for late check out, which was much needed as we had to catch a late flight. Thank you very much for that arrangement. The central bus station was 10 minutes walk.
Stayed in July 2023
Reviewed: 2 July 2023
Abby
Australianothing
The hotel is in the city centre of Fira and close to everything, excellent location with only a short walk to the bus stop / taxi bay if you want wish to travel the island. Staff were excellent and welcoming, looking forward to watching the movie in which their son starred in.
Stayed in July 2023
Reviewed: 27 June 2023
Katelyn
AustraliaLittle bit loud in the evenings as restaurant below and right in town
Excellent location in the heart of Fira, easy walk to the bus stop to get to Oia and the airport. Staff were friendly. Felt safe as a solo female traveller in my 20s.
Stayed in June 2023
Reviewed: 26 June 2023
Hannah
GermanyLovely family run hotel. They were so friendly and helpful, amazing location without being noisy either. Great value for money :)
Stayed in June 2023
Reviewed: 24 June 2023
Lê
VietnamRoom is a little bit small
Good location Clean room
Stayed in June 2023
Reviewed: 23 June 2023
Alwyn
South AfricaVery central hotel close to shops, restaurants and cable car. Nice room with balcony.
Stayed in June 2023
Reviewed: 21 June 2023
Andreis_ro
RomaniaThe problem was that the room did not have a window basically. It was a window to a sort of inside shaft. This is not ok and that room should be stated as room without a window.
Stayed in June 2023
Reviewed: 19 June 2023
Nazara
United Arab Emirateslittle crowdy area
overall good, location was really good
Stayed in May 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content