No windows, and no cleaning service (if you want new towels you ask for them yourself in the reception, but you have to make your bed). Bit expensive for what it is

The location is perfect. Beautiful design, no noise

Stayed in May 2024

No cup / plastic beaker or anything to drink out of, if you need to take medication it's not possible

Location is fantastic for central London no need to use the tubes as everywhere is within walking distance

Stayed in May 2024

No table/chair and no hair dryer

Location and the bed

Stayed in May 2024

Vagrants near the entrance are a bit scary but it's getting better every time I stay there

This hotel isn't in the poshest part of town but so handy for tubes and especially for Soho.

Stayed in April 2024

No windows.

I loved the rooms and lighting.

Stayed in May 2024

No privacy in the room, no facilities in the room

the location was very central. quick check in and out system.

Stayed in May 2024

Check in time to late, check out time to early They charge to look after suitcase, never had this before

Amazing location

Stayed in May 2024

I would have liked somewhere to hang my clothes up. There was an area but no hangers.

Excellent location, very friendly staff who would do anything to help you.

Stayed in May 2024

Really dirty room and lollies left from other people still in our sheets

Location was excellent

Stayed in May 2024

We arrived at the hotel at 2.15pm and couldn't check in until 3.00pm. For an early check-in, the hotel charges £10.00 per person. The vending machine prices for water and crisps in reception are extortionate prices! No tea or coffee facilities are provided in the room.

Very central location and close to the tube. The room was very clean, and towels and toiletries were supplied. Staff were very friendly and very helpful. Would definitely stay again!

Stayed in May 2024

No tv, no window.

Modern

Stayed in May 2024

A real wall between the beds (clearly intended for two people) and the bathroom would have been really nice. The absence of windows worked against our adjustment to travel time changes. The frugality of the amenities was near punishing, though perhaps glasses, a hair dryer, and enough towels would have been provided if we asked for them. We never did have the breakfast, because we would have had to have arranged that beforehand (not convenient) and it seemed to be served in a bar, which was not appealing. I also didn't like being greeted on arrival with information about how much I would be charged for early check in, and then being charged 45 pounds for having them hold two suitcases and a carry-on until we could check in, after 3 pm.

The hotel is modern, eco-conscious, and extremely quiet, despite it's central location. Our room was immaculate and the thermostat worked. Some of the design was pleasing, and the shower was super.

Stayed in April 2024

I personally didn't like the enclosed no windows room. it was very dark and very small a capsule. Which we were told but I didn't realise how claustrophobic it would be

Location in the heart of the city straight out into Piccadilly - excellent for our theatre visits.

Stayed in March 2024

The hidden charges with luggage- I was unwilling to pay the surprise charges for storing my luggage prior to check in and after check out. My flight wasn't til later on so we weren't going to haul suitcases about London all day. A total money racket. My daughter and I were booked in for a west end show before check in time and were informed we would have to pay £15 per bag to store qt the hotel before check in time, with the alternative option of paying for an expensive early check in. I've never heard the like of paying for storage ever!!! In the end up, we paid for an independent (much cheaper) storage locker in the city but this was leaving us both out of pocket and such an inconvenience. If you are choosing this property based on price, please bear in mind the hidden charges on top, which I've since learned also includes the use of an iron and hairdryer. I only discovered the extra charges after I had made the booking. When I noted my arrival time, which was before check-in, I got an email to say check in isn't until 3 but that I could leave my bags for £10 each. Then when I replied that I'd never heard of such a thing, I got another email to say it was £15 per bag. Weird!!!! Make up your mind. More transparency needed around this prior to booking. Furthermore, at the food bit, the guy told me for a "deal", I could buy coffee and a croissant for £5. I asked how much is it if I don't want the croissant. He said still £5, the deal is £5 with croissant. So I paid £5. Only after, did I notice the price list that said a coffee was £3! All seemed a bit weird and underhand. No windows. Toilets positioned high, strangely... Must be to suit people with longer legs. Also 10am check out, too early!!!

Modern room and location good. Room quiet despite busy area

Stayed in April 2024

Could have been cleaner- dark hair found

Proximity to everything

Stayed in April 2024

I just wished there was a kettle in the room to be able to make tea or coffee any time of the day and night during the stay.

Liked the walkability to the Underground Tube as well as to the city centre. It is easy to check in and check out. Friendly and accommodating staff. The room was cosy, and the bed was comfortable.

Stayed in April 2024

Perfect location! Clean. Helpful staff.

Stayed in April 2024

Nothing

The hotel is a new concept, it is amazing and just perfect for a short stay. It is located in the heart of the boiling London. It is very convenient and with a very good quality / price ratio. Unique experience.

Stayed in May 2024

Small and dark (no windows)

Location and clean

Stayed in April 2024

Would have been nice to be able to make myself a coffee

Location was perfect. Close to theatres and lots of venues for food/drink

Stayed in April 2024

This would not be suitable for someone with claustrophobia

The location was great . Our room had plenty of space ,was clean and quiet .

Stayed in May 2024

no facilities like a hairdryer a kettle cleaning ...no windows

the location is excellent.

Stayed in May 2024

Loud music in 2130. Let people know and charge accordingly.

Good staff

Stayed in May 2024

Room was extremely small.

Location was excellent.

Stayed in February 2024