Ended up on the furthest room from the entrance, TV was small and batteries hardly worked in the remote control. There was no way of turning the shower on without getting wet though, the shower nozzle pointed straight towards the sliding shower door. No one wants to have to stand in a shower and then turn it on. Ended up having to put a towel on the floor to soak up the water whilst turning it on.

Location ok for where I was working. Bed was comfy

Stayed in March 2024

Mattress uncomfortable, dirty windows and dusty in the room. Generally needs a good freshen up

Staff were friendly, food choice good

Stayed in March 2024

I didn't like the price, thought very overpriced for a smallish room with broken window loo that didn't flush properly and chair where the back fell out when you sat in it and non working lamp. Coffee was Luke warm at breakfast which is a pet hate of mine

Stayed in February 2024

Nothing

Very quaint and welcoming. Staff really friendly.

Stayed in December 2023

Nothing

Excellent in all aspects.

Stayed in November 2023

I was very disappointed in the room no bath very small room and not very clean bed was not comfortable very hard mattress asked to be moved but staff not very helpful and just told me they was fully booked and I should have asked for a bath when I booked not very helpful made me very sad for my two night’s stay . Also think it was overpriced for the room I got on that note I won’t be coming back.

The area was ok for what we was there for

Stayed in October 2023

Good coffee

Everything fab. Just would have loved a good coffee

Stayed in September 2023

Hotel is very outdated, they’re was mosquitoes flying around the room,it was extremely cold,in the morning the shower was freezing cold, when inquiring about this on checkout the staff said they have issue with the boiler and they didn’t think to let any residents know !? For £150 a night I expected a lot more I’ve had premier inn stays for £60 Better

Close proximity to the spa and pubs

Stayed in August 2023

Everything, there is nothing not to like!

Stayed in August 2023

It's so nice place. Strong recommend. Staff is so nice, and the place is so nice the room is clean and nice. Food is fantastic. Breakfast is so good. Nice place for staying.

Stayed in August 2023

The room was a huge disappointment - felt like a Travelodge, small uncomfortable bed, mould in the shower. Nothing like the photos of the large rooms with large beds on their website for a superior category. Also the wifi didnt work at all all night, the lady on reception said it was a regular thing 'when lots of people check in' so a known issue they didn't feel the need to resolve. My husband is on call and we need a hotel with wifi. The things we liked we paid extra for such as the spa (you need to pay just to access it) and of course the restaurant. For a room rate of £275, this didnt come with breakfast, so we felt it was expensive for what we got.

The positives of this place are delightful staff, a great restaurant (we didn't have breakfast) and an on site spa that's very good indeed. H

Stayed in August 2023

Wasps noice room

Nothing I put in a complaint and heard nothing

Stayed in August 2023

Attic room on a hot day. Unbearable heat. No sleep. We arrived at about 9pm and were told to rush to the restaurant as it closed at 9:30pm. We had to haggle at 9:20 to get any food. "Let me check if the kitchen is still open" kind of thing. We were blessed with a positive response, but told not to ask for a starter. We behaved. A 4' 6" bed and only one hand towel and one bath towel between a couple. Once we'd rushed to eat we really felt it was too late to complain. Reception in the AM said I should have asked for a fan. For £200 for the B&B stay, I would think that aircon was a pretty basic requirement (despite the age of the property.).

Good location, breakfast good but portion moderate (e.g. 15 baked beans) and staff seemed jolly enough (albeit a bit regulated and I sensed inflexible.) "Please help yourself to the breakfast buffet: you can take as much or as little as you want!" was a strange, albeit a touch engaging comment by the hostess on arrival for breakfast. Maybe they'd had to tell off some people in the past for 'taking advantage'?! :) Shower worked well. Harrogate water in the bedroom.

Stayed in July 2023

no choice of pillows , which were very firm. cobwebs in the bedroom and the wardrobe door wouldn’t close. summer weight duvet was needed.

location and size of room. spa on site as well breakfast cooked to order and a good selection. staff at spa were lovely and treatment was very relaxing.

Stayed in June 2023

The hotel itself is incredibly dated, I appreciate it’s a period property, but the decor is tired. The rooms are small, and bathrooms are basic and not finished to a high standard, definitely not for the price you pay for the room. The food is average, we had breakfast and dinner, and it doesn’t represent the price you pay at all. All that said, the staff were lovely, and couldn’t do enough for you. Overall I would recommend a visit for the Spa but if within travelling distance, save your money and stay elsewhere with more value for money. I paid £290 for one night, with rooms then going for £150 on the night, which would definitely be more in price bracket I would recommend.

The Spa and settings are absolutely gorgeous, can’t fault it!

Stayed in June 2023

Meal at night was bad breakfast was excellent not to my taste

Staff were nice

Stayed in June 2023

My room was in much need of refurbishment. From the sink not being fixed properly, the bottom of the shower had no seal so would flood the bathroom. The flush button on the toilet wasn’t in properly. The bathroom hadn’t been painted properly dispute it undergoing a recent “refurbishment”. One of two indows, there was missing so you couldn’t fix it in place. All of the paintwork in the room is tired and shows cracks. All of the spotlights have cracks around them and the carpet had numerous stains on. There was a wedding at the venue but there was music until gone midnight outside. Overall the rate for a standard room is embarrassing when the hotel is in the state it is. The corridors smell fusty and not pleasant at all. I stayed during May when it wasn’t too hot but the room was really warm. There’s no air con or a fan so I had the windows permanently open for both nights I stayed.

The staff and food here were absolutely brilliant. And it’s a real shame everything else lets it down. Ever so friendly and welcoming. When I spoke to them regarding the issues with the stay they were very helpful and dealt with it really well.

Stayed in May 2023

Excellent breakfast. Staff delightful. Delicious curry in the bistro

Stayed in May 2023

I don’t have anything to complain about this property.

The hotel is exceptionally beautiful and offers great comfort. The hotel staff is dedicated to ensuring your utmost comfort and satisfaction, going above and beyond to meet your needs. The staff is friendly, helpful, and amazing. The room is immaculately clean and well-organized, ensuring a comfortable and relaxing stay.

Stayed in March 2023

For a superior room I wasn't expecting a lousy budget divan bed with a collapsed mattress. The walls were grubby, the carpet hadn't been cleaned and the paper coasters hadn't been changed and were well used. I'm not that overweight but I couldn't bend down in the shower without leaving cheek marks on the glass. The noise from the main road was so bad that I actually went down stairs to see if I could change rooms only to find all the lights off at 23:30 and nobody at front desk.

Breakfast was nice.

Stayed in February 2023

Nothing

The evening meal was excellent and the room (76) was very comfortable. Most of all the staff were very welcoming efficient and friendly... very busy with a wedding and a funeral but nothing was too much trouble. Also I had to cancel after Christmas as I developed Covid the day before and I could have been charged but the management kindly returned my money in full

Stayed in February 2023

TV did not work, no WI-FI connection in Room (44), waited ten minutes for hot water to come thru in morning, but was only warm, so no shower.

Friendly and helpful staff at Reception and in Restaurant.

Stayed in January 2023

nothing!

Honestly a beautiful hotel / spa , one of the best spa’s I have ever been to . They truly have thought of everything , if you need to de - stress then come here ! I’ve never felt so relaxed in my life , beautiful staff from the moment you walk through reception - nothings too much to ask for and everyone is so friendly. Couldn’t say a bad thing about it! And exceptional value for money , thankyou so much for an unforgettable stay ❤️

Stayed in December 2022

over priced rooms, reception staff, restaurant staff and food really poor.

bathroom in room great and bed comfy.

Stayed in December 2022

pool closed at 6 pm

very friendly

Stayed in November 2022