Wookey Hole, Wells, BA5 1BA, United Kingdom
#5 of 6 hotels in Wells
Guests' ChoiceBased on 4335 hotel reviews
7.8Cleanliness
8.2
Comfort
8.1
Location
8.9
Facilities
7.8
Staff
8.9
Value for money
8.3
Free WiFi
8.3
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End of dialog contentReviewed: 5 May 2024
Shirley
United KingdomShower not good
Location,perfect for visiting wookey hole
Stayed in May 2024
Reviewed: 4 May 2024
Katie
United KingdomThe food is terrible, poor choice for dinner. Unhealthy and cheap value meals with expensive pricing.
Clean Very friendly staff Good showers
Stayed in May 2024
Reviewed: 3 May 2024
Cynthia
United KingdomIf we could get more towels
It was clean
Stayed in April 2024
Reviewed: 1 May 2024
Catherine
United StatesVery basic amenities
Very friendly and helpful staff. Location close to Wells
Stayed in April 2024
Reviewed: 1 May 2024
Paul
Isle of ManLovely stay and great for children and adults
Stayed in April 2024
Reviewed: 30 April 2024
James
United KingdomThe full English breakfast was not great
Food was OK; not excep;tional
Stayed in April 2024
Reviewed: 30 April 2024
Chris
United KingdomBedroom needs to be refurbished ( broken curtain and TV too small) but lovely and clean . Breakfast not great as the chef couldn’t cook an egg or toast!
Location and lovely staff
Stayed in April 2024
Reviewed: 30 April 2024
Chloe
United KingdomPhone signal was non existent, WiFi cuts in and out. No outside play area which would have been lovely for our toddler (especially as they have family rooms and a family orientated centre opposite -wookey hole) a lot of children visit. Bright green fire exit light in bedroom by door (rm17) which kept the room lit up all night.
Great location, spacious room, games room.
Stayed in April 2024
Reviewed: 29 April 2024
Michael
United KingdomRoom was cold. Took a while to warm up with electric heater Took a long time to get cooked breakfast.
Convenient location with good parking7
Stayed in April 2024
Reviewed: 29 April 2024
Lee
United KingdomNice location nice room
Stayed in April 2024
Reviewed: 28 April 2024
Elaine
United KingdomDidn’t refresh tea and coffee on second day. Maintenance team could do with doing little jobs such as masticing bathroom etc bit of TLC needed ,I’m sure when the hotel first opened it was lovely wish the touches of Wookey hole witch just need a little refresh in area, Tv to small for room.
Nice breakfast reasonably priced good selection. Like the touches to Wookey Hole in the curtains and chairs comfortable bed
Stayed in April 2024
Reviewed: 28 April 2024
Shepherd
United KingdomFood for the evening was good especially the chips. Breakfast wasn't great. Scrambled eggs rubber, not very hot. The bed and the cleanliness of it, didn't have a proper look till the morning. Photos on TripAdvisor
The convenience of it being on the doorstep of the Wookey caves. Also the staff mainly Rhona waitress and Maisie reception
Stayed in April 2024
Reviewed: 28 April 2024
Cathy
United KingdomNothing
Great value for money, friendly staff, nice good clean basic hotel and is good value for money. Food in the restaurant is good value for money and a nice choice on the menu.
Stayed in April 2024
Reviewed: 28 April 2024
Michael
United KingdomHot water for the bathroom was not hot enough.
Clean and efficient.
Stayed in April 2024
Reviewed: 28 April 2024
Graham
United KingdomThe breakfast was poor
Beds were comfy staff friendly
Stayed in April 2024
Reviewed: 28 April 2024
Linda
United Kingdombreakfast
Stayed in April 2024
Reviewed: 27 April 2024
Leia
United KingdomThe kettle in the room was unclean inside, however everything else was perfect cleanliness wise.
Spacious rooms, Perfect location and Breakfast was tasty
Stayed in April 2024
Reviewed: 27 April 2024
Claire
United KingdomNo swimming pool.
We liked how close the hotel was to the Wookey Hole attraction. Nice evening meal in the restaurant.
Stayed in April 2024
Reviewed: 27 April 2024
Elaine
United KingdomDidn’t refresh tea and coffee when staying 2 nights, could do with having someone checking the maintenance refreshing little bits and pieces looking a little tired and dirty in places. When this hotel opened I imagine it was beautiful with all its touches to the WOOKEYHOLE just needs refreshing in areas.
Liked the little touches to Wookey hole witches on the curtains and chair. Good value for money, very close to Wookey hole which my daughter enjoyed very much. Breakfast had a good choice at a reasonable price didn’t eat dinner so couldn’t comment.
Stayed in March 2024
Reviewed: 27 April 2024
Lee
United KingdomThe soft play access in the evening being removed. One of the reasons we go there so might have to go somewhere else in future
People and staff
Stayed in March 2024
Reviewed: 27 April 2024
Patrick
United KingdomVery good local produces for breakfast good setting
Stayed in March 2024
Reviewed: 27 April 2024
Dawn
United KingdomThe TV on the wall was rather small for the size of the room.
Lovely large room, really quiet.
Stayed in April 2024
Reviewed: 26 April 2024
Carl
ThailandNothing really, but just a few more additions to the breakfast table would be good…such as cut fruit or fruit salad.
Just a nice alternative from a Premier Inn. Huge car park, nice walks nearby, wildlife, decent rooms and a new games room.
Stayed in March 2024
Reviewed: 25 April 2024
Jacqueline
United KingdomSome items included in the cooked breakfast felt like they were kept warm under a heat lamp i e sausages, bacon, tomatoes
The hotel location was central for all the places we wanted to visit. It is a short walk to Wookey Hole. All staff are helpful and friendly. Free car parking. The bedroom was a good size. There was a good choice at breakfast. Price for the night was reasonable and included breakfast. We would definitely stay there again when in the area.
Stayed in April 2024
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