Parking was limited. Should do free parking. More choice for breakfast. Need proactive staff.

The room. The property. The room was very beige. Facilities was good child friendly, two tvs, good location. Could have done with attention to finer detail cleaning. Customer service on following up with queries.

Stayed in May 2024

We had a problem with the shower not draining away, which we complained about on the first day,, but nothing done until we complained the second day. We were offered an alternative room but it was fixed. This spoiled the whole experience as we could only use it for a minute before it started overflowing.

Breakfast satisfying and good quality. Room was quiet and large. Staff very helpful on the phone prior to arrival.

Stayed in May 2024

It was central & nice hotel

Stayed in May 2024

Great location and beautiful views over the lake. Staff were friendly and helpful. Room was clean and the bed was comfortable. Breakfast was good and the restaurant has a lovely atmosphere.

Stayed in May 2024

We have stayed a few times and the only negative comments we’ve ever had towards it are the staff. They don’t look up or acknowledge you when you come in (the desk is about a metre away from the door) they’re very short with you when you do speak, give you the bare minimum conversation, no asking how your stay was on check out or anything. We overheard a conversation with another guest in the reception in which the member of staff was very short and snappy with them. It hasn’t stopped us coming back as we never have reason to speak much with the staff as we tend to be out for the duration of the stay but it would be nice to get a smile or a hello upon entering, checking in or even so much as a thankyou for staying have a nice day when you leave. For such a lovely hotel it’s something that really lets it down.

Perfect location, bedrooms are spacious and clean really get your moneys worth there and the breakfasts are lovely, you can really tell the food is fresh.

Stayed in April 2024

Room allocated was more money for lake veiw but room above noise from other rooms so transparent as old building. Disappointed of the early start workmen or inconsiderate guests from early as 6 am!!( the later in this case). Really nice hotel

Really nice place and room exceptional clean. Service staff amazing.

Stayed in May 2024

The noise of the deliveries at 6:15 in the morning. Also the bathroom was too small.

Great location, friendly staff, and value for money

Stayed in May 2024

It is a little tired in areas.

Great location, a room with a view.

Stayed in May 2024

Small room and window

Lovely breakfast location good staff very good but small room and window

Stayed in April 2024

The room was 'ok'. Great size, clean and a comfortable bed but a bit on the tired side otherwise. On check in I was asked to leave a £50 deposit because I didn't have a 'physical' card with me to preauthorise and despite me explaining I wouldn't be eating or drinking at the hotel (if I was, I would just pay as I went along anyway). I was told the deposit from my card would take up to a week to be refunded, which is frustrating given the circumstances above.

The location is fantastic - views over Lake Windereme and the fells are breathtaking regardless of the weather or time of year. It's a short walk into Bowness where there's plenty of shops, bars and restaurants so it's super convenient. The bar area and restaurant looked nice too.

Stayed in April 2024

Bedroom too small

Location

Stayed in April 2024

Bathroom was very small

Stayed in April 2024

Great location

Stayed in April 2024

Breakfast was nice but would have liked some tomatoes & fried bread. Also we were expecting some potato cakes or similar. However, what we had was good. Thank you.

The room was lovely & the TV worked well. Location was ideal for us as we had a boat to clean on the lake.

Stayed in April 2024

we stayed in a room on the ground floor , great view of the lake but opened the blinds in the morning to see a dog doing its business right in front of the window at room level . There was not much space in our room , compared to another family members room which i’d booked as a single room, however they didn’t have a lake view .

beautiful views and great location

Stayed in April 2024

The location for us was not good some areas of the hotel badly need attention our bathroom had a nasty smell from the drains. Window sill paint peeling off and dirty windows inside A child running up and down the corridor screaming it's head off whilst trying to have a quiet early evening before we went for dinner. Menu is very basic more like pub grub although we had the fish which was very nice. Breakfast everything was cold bacon too tough to eat eggs hard coffee cold *out of a machine* One of the guys serving afternoon tea on our arrival when asked *where is the lift*? Don't know ask at reception his first language wasn't English however, he spoke and understood English perfectly..we had been directed to the lift by Lynne but being our first time we misunderstood and didn't expect a member of staff not to know where the lift was located. Needs a lesson in customer service The photo is the ceiling of the restaurant most places looked the same

Lynn on reception was exceptional very friendly professional nothing too much trouble. Natasha was absolutely lovely too, the bed was very comfortable and clean quality bathrobes and towels

Stayed in April 2024

Bathroom toilet seat was not straight and tiling around the wash basin was not finished.

Lovely bedroom, big and large comfortable bed. Facilities were plentiful and shower was powerful. Dining room, bar and sitting area were modern and pleasant.

Stayed in April 2024

The breakfast offered lots of choice but the cooked breakfast wasn’t hot and this was made worse by the plates being cold. Plenty of drinks choice though. It was a little noisy early in the morning but realise this is not the staff. We would have liked to know that the hotel sat up a steep hill.

The room was beautifully clean with complimentary drinks and toiletries. Staff were very welcoming.

Stayed in April 2024

Good position for visiting Bowness with a car ( small charge to park ) Pleasant views from our lake view room , nice bar area with outside space for good weather.

Stayed in April 2024

Felt our room was very poky, we were on the lower floor as we had a dog, carpet was torn and room just didn’t seem that clean. Very noisy at the moment with builders arriving early morning then trucks picking up bottles were noisy too. Having to pay for dog and car parking upped the price quite a bit. But overall we had a great stay.

Beautiful views, restaurant great good choice and breakfast was delicious with a good mix. Bed comfy and shower very good. Staff extremely friendly and helpful.

Stayed in March 2024

Builder’s outside

Clean and comfortable

Stayed in March 2024

Lovely stay in Bowness for my wife's Birthday. The check-in process was quick and easy. Our room was clean tidy and the bed was nice and comfortable.

Stayed in April 2024

N/A

Room was lovely, huge comfortable bed and all the facilities needed + extra. A lovely gesture from staff who left a wedding anniversary congratulations card in our room.

Stayed in April 2024

Only had two vegetarian options for evening meal and no real ales

Friendly and helpful staff. Very clean. Excellent location

Stayed in April 2024