A warning of the large number of stairs is needed for those with heavy bags. The building was very run down, and felt more like a poor backpackers than a hotel.

The staff were excellent. Very helpful and friendly. The location is excellent, being only 100m from the railway station, and easy to roll cases there.

Stayed in May 2024

Had to wait outside for 20 mins in rain for someone to answer the door. Had about 3 hours of sleep as the couple next door was shouting from 11p.m. until 4a.m

Not much

Stayed in June 2024

Couldn’t find staff when needed, was given no information at check in or about check out, room was small but ok, and not like the pictures advertised. Wondered why my payment was not taken on arrival, did try to find staff but couldn’t and at 10-10:30pm they came and woke me up banging on door. Was a hostel rather than Hotel (as it’s called in its name) had I known before hand I would not have stayed but that’s not their fault, I should have taken time to read the descriptions.. Other guests rough and ready, noisy and no regard for others (typical hostel/homeless residents it seems) room rate was high considering it being more of a hostel. For not much more could have stayed in actual hotel.. although saying the above the attitude of other guests is not the properties fault again. Needs renovation and legal notice should be in line with guidelines not handwritten scraps of paper, especially emergency evacuation documents which should be within rooms and corridors as well as entrances. Welcome home packs in room would also be welcomed for other guests. And these could contain guidelines etc. Guest areas dirty and clearly not clean, rooms cleanish, but may be advisable to dust and get cobwebs!! And deffo check under beds. Ultimately it does the job but a lot needs to be done and reviewed and addressed if you are looking to charge the rates you do! Constructive criticism! Hopefully they take it on board!

Good Location for train station and town.

Stayed in June 2024

Hi, I occupied room 15 last night at the William Wallace HOSTEL. I tried to check out at 9.45 this morning, no one was at reception or anywhere else. I had to go back to my car to pick up my wallet and phone. I returned to the hostel (it’s not a hotel) at 10.10 and rang the bell three times. I waited and no answer, there was a homeless person sitting on the steps asking me for money so I left. As checking out time is 10AM why isn’t reception occupied by staff? The room was okay (ish), 15 rooms and 1 bathroom is not acceptable. Two sinks in the bathroom one was taped off and the other was blocked. None of the locks in the shower room door or toilet cubicles actually locked. The locks served no purpose at all.

The bed was comfortable, that’s all I can think off. The HOSTEL is quite run down and not properly maintained. One bathroom between fifteen rooms IS NOT ACCEPTABLE for a £51 overnight stay.

Stayed in June 2024

Had to wait for the door to be opened by the receptionist and, despite your calls, can be waiting for 5 mins. Didn't have a wardrobe.

Good value for the money, clean and tidy.

Stayed in June 2024

This is a hostel NOT a hotel. Very expensive and very poor facilities.

Location

Stayed in June 2024

walls like from paper...everything it was possible to hear from neighbor...

Stayed in May 2024

Very thin walls, one of the two common bathrooms could have been cleaner.

Cool building, super close to everything.

Stayed in May 2024

I'm glad I arrived at 10pm and needed to be out for 8am. On Booking.com the accommodation was called The William Wallace Hotel. The I arrived it noticed that the sign says William Wallace Back packers hotel. Expectations of a backpackers hotel is much lower but I don't believe that was clear from the listing. I knew the bathroom was shared but I didn't realise that that would include the water in the shower which hadn't run away in time from the previous person who had used it 10 minutes earlier. The water was also slow to run away in the sinks and there was little in the way of toilet roll. On leaving I couldn't find any staff so I had to leave my key on the floor outside the reception door. So it was fortunate that I wasn't relying on staff to replenish toilet roll. Paint in the show room was flaking off the ceiling and the locks on toilet cubicles are on the inside of doors which open outwards... and therefore are pointless. If the door is locked you can pull it open and the lock does nothing. At £40 it was lo-cost but I wouldn't have knowingly paid £40 for this "hotel" and won't be returning. Finally, it wasn't a big deal to me – it was actually quite entertaining – but the high street (I was there on a Wednesday evening) is quite noisy. There's a club across the street and I witnesses to separate women fights. I can sleep through anything so it wasn't a problem but it might be for some. I'm glad I arrived at 10pm and needed to be out for 8am.

The majority of the cost must be based on the convenience of the location. The hotel is in the centre of the town and I was less than 10 minutes drive to where I was spending the day for work.

Stayed in May 2024

( I hope I am wrong with this one but I will tell what I think anyway) : The receptionist (M) told me on the 2nd evening of my stay that my there was a problem with my booking, that my booking agent had made a mistake and booked only for one night. He said he has spoken to the owner to let me stay if I pay him. I said its impossible because I booked through booking.com. He asked me to show the receipt I showed him emails and said I have a printed confirmation that I could bring. He asked me to send screenshots on Whatsapp, I said I wasn't comfortable sharing my number so he took picture from his phone. He said I hope you weren't offended, but to be honest it all sounded a lie to get a tourist to pay more. When I came back with the printed confirmation, he said he is sorry but the error was with some other customer who had left and showed me from a distance a Whatsapp conversation in his phone with the "owner" apparently saying I was okay and the problem had been with other customer. All of this sounded hoax to me and a way of extracting money because on the first evening itself he knew I had my booking for 2 nights. I highly doubt his claims and the matter should be looked into by the owners. The 2nd bathroom of the floor I was on was dirty-all toilets. My dorm didn't have any dustbin. The receptionist didn't give me pillow covers and bedsheets on arrival. I also had to separately ask him for toilet paper.

Location was central, the room had adequate heating, the kitchen and living room areas seemed nice

Stayed in March 2022

I don't like when you can't watch the news or any other thing and when someone keeps taking your staff

I like you can make your own food

Stayed in February 2022

telly didn’t work in room and only 1 curtain kept awake till 5 in the morning as near a nightclub and people hanging about all night and shouting won’t be staying again

the location the staff

Stayed in February 2022

Ok so this was a cheap stay, but I still think there should be a curtain in a room overlooking the main street. The single sheet we were given to cover the window was fairly useless.

Good clean kitchen.

Stayed in January 2022

all communal spaces close at 8PM and are supposed to open at 8AM but unfortunately they didnt the morning we stayed there so we couldnt reach our breakfast and lunch.. also most of the time there is no staff on this location so you have to call them but we didnt get a responds until 10.30 by which time we had left and it was too late. the code for the dorm is the same as for the private room! extremely bad security wise. the room was incredibly could and hard to warm up and the beds creak.

Good kitchen, large communal area

Stayed in January 2022

A lot of stairs to get to reception only 2 members of staff on. Didn’t seem that other staff were working to keep up with covid cleaning.

The room was spacious and warm

Stayed in December 2021

No curtains in the room, no free Wifi as advertised on booking

The room is standard

Stayed in November 2021

It wasn’t clean the tv didn’t work and the windows didn’t shut properly so me and my daughter was freezing the full night

Nothing looks lovely from out side but inside was disappointing

Stayed in June 2024

Drunk people siting on stairs before the front door every day. But when I told owner this inforamtion, everything was solvet and ok

Clean and nice room

Stayed in June 2024

This is not a hotel. It is a hostel. There is only one shower for 15 bedrooms and it is unisex. There are only 2 toilets for the same 15 rooms, also unisex. This is not a safe arrangement for lone single females. Also this establishment does not comply with basic hotel safety requirements in Scotland, as previous travellers have pointed out. Whilst the room was clean, communal areas were dirty including shared bathroom area. It is clear that there is improvement work going on, and my bedroom looked freshly decorated, but until the bathroom situation is resolved they should not be marketing themselves as a hotel on Booking.com.

Very central location. Comfortable bed and room was clean. Good wifi.

Stayed in June 2024

I pay 4 times for a hotel stay for 22 days only but I received bad staff attitude, poor and smelly hygiene together mingling with a group of homelessness, not mentioned the smelly bathroom and smoky shared kitchen.

Location is excellent but the rest are all poor. No cleaning, changing towels, unworking TV and very mean service attitudes.

Stayed in June 2024

Decor in the room was a lot to be desired, shared bathroom had two toilets one of which was blocked, two sinks one of which was all taped up and as for the shower I would not put my dog in it ,so £64 was daylight robbery if we didn’t arrive so late I would have tried to find somewhere else . It was more of a hostel than a Hotel.

The bed was clean .

Stayed in June 2024

There was no lift, the communal showers and toilets need a refresh. We were beside the kitchen and it was very noisy due to this and in general, we could hear everything from the room next door

There is no lift and we were put on the first floor instead of second when the lovely girl checking us in saw my walking stick. All the staff were very friendly and the room was clean and tidy. I think this would have scored higher if we had been younger and fitter 😂

Stayed in May 2024

N/A

Good taxi service out side hotel nice clean room easy access to the property

Stayed in June 2024

Everything else was a downer! Serve me right for booking this as a last resort. First time I'd stayed and it will be the last. Terrible. Never again. From reviews and photos elsewhere this had once been a reasonable backpacker hostel by all accounts, with common areas, a friendly welcome and a generally good vibe. The situation today must be heartbreaking to anyone who remembers how the Wallace once was. The current proprietor has renewed the sign as 'William Wallace Hotel' including posh artwork, giving the impression of respectability, but trust me, it's anything but. Front door is permanently locked. Not only must everyone (even after checking in) press the buzzer intercom, you then have to wait for a member of staff to come down the (long, steep flights of) stairs and let you in. I wouldn't describe the greeting I got as friendly. 'Reception desk' is a repurposed upright piano beyond two sets of doors, but for check-in you are stopped at a 'Staff Only' door before reaching said piano. What had once been colourful decoration etc now looks drab and artwork is now bare walls, ripping the soul out of the place. The current proprietor has clearly reconfigured the property to accommodate 'residents' with guests as a sideline. The only permitted common area appears to be a kitchen. Many of the old bathrooms/ toilets as well as the lounge are now shut out of use. The bedroom was adequately sized for the double bed but had clearly once been larger. It seems one sheet of plasterboard was crudely shoved in to divide the room with next door, as conversation/ TV can clearly be heard through it. The bed itself was OK, although I've experienced far better in honest hostels. And hey there is free WiFi. Each time I went in or out of my bedroom at least one other door along the plasterboarded corridor briefly opened, as if someone was always checking up on who was coming or going.

Location is the only plus! In Stirling City centre, a short walk from railway station, shops, historic town and castle.

Stayed in June 2024