Shower wouldn’t drain

The location, atmosphere, friendly staff

Stayed in June 2024

Staff charge on each round of drinks I brought

Scrambled egg as part of breakfast not just to order as found this out after we had breakfast . And we would of had it instead of fried eggs

Stayed in June 2024

Bar area lacking in atmosphere, no background music and poorly stocked bar if you are looking for somewhere to relax after dinner. We didn't eat in the hotel, preferring to spread custom around a small town but booking early is essential in all the restaurants. No lift available as very old building would be problematic for many.

Room well presented, tea station well filled with quality goods, bathroom clean and loaded with ample soft, fluffy towels. Preferred buffet breakfast to served one. Location superb. On main thoroughfare, lots of independent shopping available, car park at rear of hotel compact but big plus is that it is only a few hundred yards from castle and gardens.

Stayed in June 2024

Lots of stairs. No lift.

Central location. Free parking.

Stayed in April 2024

Buffet hot breakfast was a bit stewed, better to order from the menu.

Comfortable hotel with a nice bar and seating in reception. Good location

Stayed in May 2024

It’s a historic property and there is nothing not to like with its sensitive refurbishments.

Central location with excellent car parking arrangements

Stayed in May 2024

Nothing

Room was comfy with good ensuite. Breakfast was hot and cold buffet served in a room which was timbered from the smoking room of the ocean liner Olympic. Really nice place to eat your breakfast. The hotel is on the main road and about 100 yards from Alnwick gardens and a short walk from Alnwick Castle.

Stayed in May 2024

The floor was uneven

The location was great staff really friendly. The room was clean and tidy.

Stayed in May 2024

Disappointing bathroom for the price

Excellent location, room , breakfast and friendly staff

Stayed in May 2024

I requested a quiet room due to recovering from cancer surgery. The room given was at the front of hotel. Sound of traffic and passers by affected sleep.

Breakfast/ dinner Receptionist Decor in communal areas Location, especially for Alnwick Gardens History behind dining room/ stairs Photos showing history

Stayed in May 2024

Fantastic location. 5 mins walk to to the castle gates on side and right on the high street the other side.

Stayed in May 2024

No lifts, no one offered to assist. Not the best breakfast as overcooked bacon but undercooked eggs . Dangerous hot lamps over the food with no warnings. Had to remind the staff to make the beds as left for two days. Not acceptable for the price being charged.

The history and ambience of an old hotel. Loved the bar area but no bar food served after 6.00pm which is odd for a hotel .

Stayed in May 2024

Breakfast was not as good as when I have stayed there previously

Very comfortable room, staff were great, location couldn't be better

Stayed in April 2024

We went for a drink in the bar on the last evening. The girl started cleaning floors etc while we were still sitting there which made us feel a little uncomfortable and we felt we couldn’t order another drink. It was only 7.45

The staff were welcoming and friendly. The location couldn’t have been better. Our room had everything we needed

Stayed in May 2024

Some breakfast items looked rather tired (e.g. pastries). No elevator available. No in-room coat hooks! (Like many hotels!).

Provided helpful local info on arrival. Car parking on site available. Central in town location. Good walk-in shower. Wifi worked well. Close to historic castle.

Stayed in May 2024

Giood cuztomer service. Great dining room with some history & atmosphere. Comfortable bed. Good shower & very clean. Location perfect & valuable free parking.

Stayed in May 2024

Did not have any dislikes

Breakfast excellent as was service and friendliness. Central location plus parking.

Stayed in April 2024

The most appalling breakfast service. Grumpy, unhelpful staff, who treated guests as if they were a nuisance. Not a smile to be seen. Pretty awful breakfast, too. The coffee was like dishwater. The pastries ran out. Overall, the worst breakfast service I have experienced in more than 50 years of travel.

Good, clean (if slightly dated) accomodation. Great location in walking distance of the castle and the (wonderful) gardens. Excellent reception staff.

Stayed in May 2024

Staff were pleasant enough but not exceptional. E.g at breakfast only 3 tables taken and when asked if we could sit at a different table to the one allocated it was a big issue. A smile can go a long way. Did eventually let us sit at a different table. Nobody else arrived so just what was the issue. Wine wasn't opened and poured at evening meal and told didn't have liqueur we ordered, I haven't heard of that were the waitresses words. Later, when in the bar they had the liqueur. Room was supposed to be superior but was a bit tired, with no pictures on walls, a very drafty window, we had to put towels at the window to stop the draft. Furniture tired and old, we had to ask for toilet rolls as not left. All this said, we probably would stay again.

We went due to the staircase and restaurant salvaged from the Olympic. This was excellent, although the hotel could make so much more of this.

Stayed in April 2024

Location

Stayed in April 2024

Step into bathroom dangerous would like under blanket as mattress quite lumpy

Location quiet room good service

Stayed in April 2024

Lots of noisy work going on to refurb rooms so no afternoon nap. No bedside plug on one side of the bed

Location great. Restaurant great for breakfast. Staff really friendly. Convenient car parking

Stayed in April 2024

The heating in the room was either on or off so it was either too hot or cold.

The location was excellent, the breakfast was good and the staff were friendly and helpful. The room was showing it's age but it was still comfortable and it was clean clean.

Stayed in April 2024

There wasn't anything we didn't like, but we felt the bathrooms let the rooms down, they needed a little TLC. Water was hot and towels nice The breakfast was very good, although there wasn't any menu's on the tables, we asked about the dishes we had seen on the website menu and the staff were happy to order these for us and they were very good. I'm not sure why they weren't promoting the other dishes. Full English breakfast was self service, tea,coffee and toast was served. We were also given a time slot for our breakfast, which we thought was strange. Luckily, we hadn't booked time slots for venues we wanted to see.

The location was great, and so was the breakfast. Very near to the Castle and the Restaurants, bars and high street.

Stayed in April 2024