38-42 Osborne Road, Jesmond, Newcastle upon Tyne, NE2 2AL, United Kingdom
#47 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 1921 hotel reviews
6.8Cleanliness
7.2
Comfort
7.3
Location
8.3
Facilities
7.0
Staff
8.5
Value for money
7.8
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 April 2024
Alex
United KingdomGood location and very friendly and helpful staff
Stayed in April 2024
Reviewed: 24 April 2024
Joanne
United KingdomThe room was not very clean, the bed was so that was OK. The breakfast...well we won't mention breakfast
The staff were friendly
Stayed in April 2024
Reviewed: 22 April 2024
Jorge
PortugalRoom cleaning
Professional and nice staff! Excellent location.
Stayed in April 2024
Reviewed: 22 April 2024
Donna
United KingdomBreakfast bags were a nice touch
Stayed in April 2024
Reviewed: 16 April 2024
Pat
United KingdomDreadful hallway and stairs carpet. Decor tired and needs revamping rubbish in carpark
Comfy bed clean sheets loads of hot water friendly staff
Stayed in April 2024
Reviewed: 14 April 2024
Samantha
United KingdomMattress a little dipped in the centre
The in house staff were exceptional and went above and beyond to help us
Stayed in April 2024
Reviewed: 3 April 2024
Geoff
AustraliaWhites is an older hotel. You get what you pay for. We enjoyed our 3 nights in Newcastle & at Whites.
Location was good. Many restaurants, pubs & supermarkets close. Easy bus to city centre. Staff in pub (attached) were great.
Stayed in April 2024
Reviewed: 2 April 2024
Sheila
United KingdomThere wasn't anything we didn't like.
Everything, but especially the staff, they went above and beyond to help with anything!! Definitely be using this hotel again.
Stayed in April 2024
Reviewed: 28 March 2024
Kevin
United Kingdomhaving to leave a cash deposit overnight and my room key initially did not work
Room was very comfortable
Stayed in March 2024
Reviewed: 26 March 2024
Claire
United KingdomThe stairways need alot of work very dated and worn room wasn’t as clean as it should have been and had no heat control in the room.
Room was a fantastic size and bed was comfortable and staff were friendly price was great oh and I was given a takeaway breakfast bag when I checked out and bottled water which was a nice surprise as I wasn’t expecting breakfast with how reasonable the price was.
Stayed in March 2024
Reviewed: 24 March 2024
Dorothy
United KingdomThe room needed a proper clean the pictures on the wall all had dust on top of them also bathroom was not really clean I would say hotel needs upgraded apart from that and the noisy college kids maby were to old lol I like the location and again staff are lovely thanku
I liked the room staff and bath
Stayed in March 2024
Reviewed: 21 March 2024
Giovanni
ItalyThe room was too hot
Very friendly and welcoming staff. Perfect for one night. Very good quality prize.
Stayed in March 2024
Reviewed: 17 March 2024
Eileen
United KingdomThe bell on the reception desk doesn't work so if there's no-one at reception, you have to ring the hotel phone number and a member of staff will appear.
Friendly staff Clean room Plenty of sockets and mirrors Good location Good price
Stayed in March 2024
Reviewed: 9 March 2024
Sarah
United KingdomShowers need upgrade as it was either freezing or too hot.
Location staff and exteas offered were great.
Stayed in February 2024
Reviewed: 28 February 2024
John
United KingdomRoom hadn't been cleaned on arrival, bed unmade and dirty towels on floor. Had to get another room.
Breakfast not great
Stayed in February 2024
Reviewed: 26 February 2024
Jason
United KingdomNoise from uni students
Convenient. Clean. Pleasant staff
Stayed in February 2024
Reviewed: 23 February 2024
Mark
United KingdomDecor in room was a bit tired
Fabulous price, Friendly helpful staff and incredibly comfortable bed. Everything was clean Free parking and option of discount in the bar and takeaway breakfast was a lovely bonus.it was really handy for a stop over following gig at Wylam brewery and well connected for busses right outside and metro only a short walk away
Stayed in February 2024
Reviewed: 14 February 2024
Lafferty
United KingdomThe breakfast could of been am actual full English
Poor selection was a packed lunch with very dry breakfast bars
Stayed in February 2024
Reviewed: 27 January 2024
Dayo79
United KingdomBathroom was a bit tatty. Could hear loud music from the bar below loudly in my room
Check in and check out was easy. Staff friendly. Cheap
Stayed in January 2024
Reviewed: 24 January 2024
Hawkins
United Kingdomall good
1st class
Stayed in January 2024
Reviewed: 22 January 2024
Lee
United KingdomThe room, bathroom in particular could do with some attention or replacing.
Friendly happy staff, clean room
Stayed in January 2024
Reviewed: 20 January 2024
Kerry
United KingdomGood size rooms, good bar and food downstairs with discount when you show card, staff friendly
Stayed in January 2024
Reviewed: 11 January 2024
Kevin
United KingdomThis is value for money ideal location can't fault it
Stayed in December 2023
Reviewed: 1 January 2024
Mark
United KingdomCan hear steps/people talking from above in our room :(
Comfy, good value for money, good location, heating and shower on point
Stayed in January 2024
Port Douglas, Australia
Lübbenau, Germany
Mississauga, Canada
Torla, Spain
Bayersoien, Germany
Al Khobar, Saudi Arabia
Bratislava, Slovakia
Felsőtold, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content