23-25 Holywell Hill, Saint Albans, AL1 1EZ, United Kingdom
#30 of 41 hotels in Saint Albans
Guests' ChoiceBased on 1293 hotel reviews
7.4Cleanliness
7.8
Comfort
7.7
Location
9.3
Facilities
7.4
Staff
8.7
Value for money
7.4
Free WiFi
7.7
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End of dialog contentReviewed: 22 April 2024
Bufton
United KingdomTrying to get into the shower in room 3 was a very tight squeeze once shower door was opened, sitting on the bog was tight too
Old and quirky , good bar
Stayed in April 2024
Reviewed: 21 April 2024
Jenny
United KingdomAccessing plug points was challenging!
Nice old pub, friendly staff, free parking. Pianist in the bar on Friday evening! Good location near the cathedral and town centre
Stayed in April 2024
Reviewed: 19 April 2024
Andrew
United KingdomThe bathroom needs better ventilation as the damp had damaged the floor and was causing some mould to appear in the shower cubicle.
A lovely 15th century coaching inn near the cathedral. The bar serves cask ale and within a short stroll there are plenty of good other pubs and restaurants.
Stayed in April 2024
Reviewed: 19 April 2024
Robert
United KingdomHad to wait a little too long, no other real issues with breakfast. We requested a room with the least steps, but initiallly we were given a small room at the top of the building. The hotel staff were responsive and offered us a much better room afterwards so the issue was resolved. Suggest staff check the requests made by clients on the booking form.
Very good well cooked and plenty to eat. Staff good and receptive to needs
Stayed in April 2024
Reviewed: 15 April 2024
Barry
United KingdomRooms quite small but understandable given the age of the building. Building needs sme TLC.
Location opposite the Cathedral was perfect.
Stayed in April 2024
Reviewed: 13 April 2024
Susan
United KingdomThe carpets on the stairs were worn and needed replacing
Lovely old rooms with character
Stayed in April 2024
Reviewed: 12 April 2024
Martin
United Kingdomroom heating was not working well
Staff and food very good
Stayed in April 2024
Reviewed: 11 April 2024
Jill
United KingdomThe bathroom was far too small in Room 1. The noise of the hotel sign banging in the wind throughout the night meant little sleep.
Hotel overall was fine and cooked breakfast very good.
Stayed in April 2024
Reviewed: 6 April 2024
Caroline
United KingdomBathroom a bit tired, though shower was powerful.
Decor, tudor style bar, friendly helpful staff. Lovely quaint room with comfy beds and plenty of space. Good tea/coffee making facilities and had shampoo, shower gel and conditioner.
Stayed in April 2024
Reviewed: 5 April 2024
Mark
United Kingdom?
Location, the building, and its history. Breakfast was huge and the staff very friendly
Stayed in April 2024
Reviewed: 1 April 2024
Bridget
United KingdomMould on the ceiling in the shower. It needed a refurb. No pastries at breakfast - if it's on the menu I expect it to be there
Food is great. Lovely staff, helpful
Stayed in April 2024
Reviewed: 1 April 2024
Ines
United KingdomRoom could have been cleaned with more detail. Shower was a bit messy but did the job
Fantastic location, hotel with lots of character, staff really helpful, awesome bar with live music and good breakfast. Room was very cute and bed super comfy.
Stayed in March 2024
Reviewed: 31 March 2024
Rjlatham
AustriaA window direct on the road that doesn't seal properly. Cold and loud
Location. 600 year old building full of character.
Stayed in March 2024
Reviewed: 28 March 2024
Helen
United KingdomNo water in the room and was charged £7.20 for two tiny bottles! Blackout curtains would also be beneficial
Great location, good size room and excellent breakfast.
Stayed in March 2024
Reviewed: 24 March 2024
Alan
United KingdomCar park had a 'Full' sign up when I arrived. This was actually to make sure that there was room for guests - so that was a good thing, but it would have been helpful to have known this in advance as I had to find another car park (and then - had to go and fetch my car when I got to reception to find that there were actually spaces). Thankfully the fare for the other car park was only £2.
Young lady on reception helped me out with car park issue. All staff were friendly and professional. The hotel is in a good location for St Albans city centre. Obviously has a lot of character with all the wood paneling etc. Breakfast was of good quality. Everything in room was very clean.
Stayed in March 2024
Reviewed: 20 March 2024
Peter
CanadaPaid 5x £12 for breakfasts but the two main items we asked for were unavailable, no kippers-on-the-bone (we were told there must have been an old menu in the bedroom) and no American fluffy pancakes (grandsons very disappointed with the French toast alternative). Apart from breakfast value everything else was good.
Historic building with sloping floors, winding stairwells and trippy stairs (loved them 👍) and low doorways 🤕, excellent shower, good beer, friendly staff! Would definitely stay here again 👍
Stayed in March 2024
Reviewed: 19 March 2024
Bethan
United StatesThis is a very very old building sloped floors funky everything but I liked it
This is a very very old building and I found the rate attractive for one night.
Stayed in March 2024
Reviewed: 16 March 2024
Margaret
United KingdomAll good
Excellent location and lovely staff
Stayed in February 2024
Reviewed: 3 March 2024
Sarah
United KingdomBedroom was really cold and had to wear pjs and jumper to bed. Lots of damp in bathroom
Location, shower and nice bar
Stayed in March 2024
Reviewed: 26 February 2024
Helen
United KingdomDifficult access to room and toilet (my mother finds lots of stairs difficult)
Good breakfast. Helpful staff.
Stayed in February 2024
Reviewed: 24 February 2024
Odutola
United KingdomNothing much
The staff were excellent !
Stayed in February 2024
Reviewed: 22 February 2024
Libby
United KingdomThe bar/common space is very small, and the beer they served was flat. There was loud music coming from somewhere (admittedly possibly not the hotel) late at night (c.1am) and in the morning (at least at 8:30am). The room felt crowded with old-fashioned cupboards and drawers, but that is a minor point.
The room was comfortable, check-in and out easy, and the building is charming. The hotel is well located and had everything we needed, including parking.
Stayed in February 2024
Reviewed: 14 February 2024
Roger
United KingdomJust a personal preference but I would have preferred the eggs to have a runny yoke. Oh and we didn't see or hear the ghost.
The hotel was very old and had plenty of character. The room was more modern and comfortable. The bed was large and very comfortable. Our breakfast was good with one slight reservation, that is the eggs were overcooked and the yokes were hard. Overall it was a pleasant stay and the staff were nice and were courteous.
Stayed in February 2024
Reviewed: 12 February 2024
Carol
United KingdomLocation , car park, breakfast
Stayed in February 2024
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