Staff

Stayed in February 2024

It would have been nice to have a breakfast buffet on offer. But we were given a breakfast snack bag.

The hotel is good value for money and the staff at the reception were very welcoming. Everything was fine for our one-night stay.

Stayed in April 2024

The best were quite hard.

Staff were very friendly and helpful; the 24hr desk is very useful. Although the accommodation does not provide breakfast they provide a breakfast bag with fruit etc. And a discount at the breakfast across the road which was very nice.

Stayed in April 2024

Great Location, good value and excellent staff.

Stayed in April 2024

It was quite cold but once we ordered heaters it was ok.

Staff were so friendly, especially Alec! nice little chocolates. Home-y vibe. They gave us towels, extra heaters, and a free breakfast which was so unexpected.

Stayed in April 2024

We are very pleased with the hotel and the room we stayed in. The only downside of our room was the regulation of the shower temperature (the control was very difficult to move) and the view from the window, which was specified in the offer and reflected in the reduced room price during the transparent process of booking the room, so we knew what we were choosing and cannot complain.

The hotel is very conveniently located, right next to the beach and very close to the city center, train station, shops and restaurants. We had a nice, clean, warm and cozy room and the hotel staff was very kind and helpful. It's a pity we only stayed one night. I would recommend this hotel to anyone I wish well.

Stayed in April 2024

All of the staff were really friendly and helpful. The free packed lunch was an unexpected bonus, and as we were staying at the hotel the night before we started our South Downs Way walk it came in really handy! Easy to get to from the train station, and right by the sea.

Stayed in April 2024

The bathroom needs updating but is functional and clean.

A room with a great view. Spacious and clean

Stayed in April 2024

N/A

Location is excellent - a lot restaurants neaby and in front of sea. Staff is very helpful - they provided free packed breakfast and useful information for around the areas.

Stayed in April 2024

Very little...although sheets were crisply laundered...there remained a few stains on towel ..bath mat ..and sheets...however if they come back from laundry folded only the person making the beds would see this...

Great welcome at reception very informative and helpful..very comfy beds and pillows..lovely hot plentiful water for bath Plenty soaps etc..Great view of sea from window...vending machine for snacks.. available alcohol to buy if wanted..2 nice seating areas on ground floor...chocolate biscuits(wrapped) on hall table to help yourself...and also bowl of sweets at reception...lovely helpful young lady at reception next a.m...and a snack bag of croissant yogurt and satsuma jam and butter available for all guests...which wasn't expected...wasn't noted on booking...so a yummy pleasant surprise...the hotel was being rejuvenated repainted outside which looked really good/modern grey...it goes to show hotel cared to spend £..they even scratched off the date etc for £2 parking ticket which was cheaper than parking meters...it was the quietest hotel we ever stayed in..it seemed like rooms wernt that close to each other to get disturbed by other guests....it felt to me like it was privately owned re all the lil extras added... Well done West Rocks..we would definitely like to return..👍💐

Stayed in April 2024

Nothing

Great location clean welcoming staff were great very friendly and helpful

Stayed in April 2024

great staff,great prices, pool table was brilliant

Stayed in April 2024

The hotel was very nice, the staff were very friendly and welcoming, bed very comfortable, room very nice and clean, and the little extras like sweets and chocolates, and a breakfast bag when you leave, we will definitely be coming back again

Stayed in April 2024

Close to the train station, in front of the sea, helpful staff and a good size room. Very good value for money.

Stayed in April 2024

Nothing to not like.

Very good value. Friendly and helpful staff, particularly Alec. I would definitely return if I was in Eastbourne again.

Stayed in April 2024

The reception was helpful and friendly Room was spacious and comfortable

Stayed in April 2024

Not a lot really … kettle in our room didn’t work but it wouldn’t stop me staying again

Nice central location, near the sea front but just down the road from the bar restaurants.

Stayed in April 2024

Nothing of note. The water basin in the lounge was the only thing that meant not excellent for all categories

Excellent staff and enjoyed the small touches such as chocolates etc.

Stayed in April 2024

No mini fridge in the room.

Cute hotel with attention to details in the rooms and main area. Great location. Great value for money. Lovely staff.

Stayed in March 2024

It could benefit from double glazing, as traffic can be noisy, but it wasn’t a big problem.

Very friendly and helpful staff. Our room had a double bed and a single bed in a separate attached room. I had my bike with me and the hotel stored it for me in their basement when I wasn’t using it. This was really helpful. It’s a quirky hotel (in a good way) and reminded me of some of the really good Youth Hostels I used to stay in with communal facilities (pool table, honesty bar etc)

Stayed in April 2024

Was really nice room😊

Stayed in April 2024

Clean, staff very helpful and friendly

Stayed in April 2024

Lovely friendly helpful staff! Great location , spacious room (my sister and I shared a twin) and fabulous sea view 😍

Stayed in April 2024

Didn’t have a bath

It was so comfortable nice views of the beach quite night would love to stay again

Stayed in April 2024