Extremely poor hygiene, Room had a funny smell, Gaps between the door and doorframe Creaky floors

Good Location, close to the beach and city square

Stayed in June 2024

Pool was not so clean. Sauna and Jacuzzi didn't work what was not shared on booking page

Localisation is very close to the Bournemouth Pier what was very important to me. Family room was quiet big

Stayed in June 2024

Bed was rock hard. Shower was slow.

The staff are amazing. Location was perfect, 5min walk to beach & town centre.

Stayed in June 2024

Bathroom and room too hot

No fan in room. Red hot. Got checked into a room that was under repair. Advised staff and no sorry. Then got booked into another room. Very tied room. Needs updating

Stayed in June 2024

The property requires renovation. It is dated.

Friendly staff

Stayed in May 2024

Value for money. But rooms are dated. But clean

Stayed in May 2024

Cheep

For the money ok

Stayed in June 2024

The sauna was out of order, the showers at the pool are not pleasant. There isn’t sufficient changing facilities by the pool either. There was a lift out of order. The staff were not particularly friendly, didn’t have any big issues just their manner wasn’t great. The swimming pool itself looked clean but the surroundings did not. Gym was out of order. Breakfast was Ok, nothing special and there was no vegetarian alternatives at breakfast (don’t get me wrong there was egg, mushrooms, beans etc so stuff for me to eat but no alternatives for bacon, sausage etc.) I also found it surprising they weren’t playing the Euro games in the bar.

The location is great, really close to Bournemouth Beach, lots of entertainment around, bars, pubs, cinema etc. The bed was comfortable. I liked that there was a swimming pool.

Stayed in June 2024

Needs an update as recently changed ownership since 3months and hence needs an overall maintanance and repairs and ideally refurbish or upkeep to the hotel . For example lift not working , rundown etc . However for the price is decent and basic as would expect

Decent clean basic and well located

Stayed in June 2024

Reception staff need to pay more attention to awaiting guests and there's no point sending guests to the bar for a drink whilst waiting, when the bar doesn't serve alcoholic beverages.

Room was clean and Tidy.. shower worked which is always a bonus. Breakfast was as much as you liked and enjoyable. Location of the hotel is perfect if you are visiting town for a night out or seeing a concert at the BIC.

Stayed in May 2024

Loud music coming from car park from midnight to 4am. Need new cutains, decor & a some updating

Swimming pool, breakfast

Stayed in June 2024

Reception staff are quite abrupt and rude, rooms are very dated, we booked a suite rather than a standard room, peeling wallpaper, cardboard takeaway cups for coffee and only 2 so you had to rinse it out, sign on tv saying broken do not use and generally hotel needs a good clean ..certainly not worth £140 per night.

Not much

Stayed in May 2024

Broken showers to rinse off after the pool. One was a hose pipe one was strapped to the wall wall the other just trikeled out. The room was dusty outdated shower area molding etc

Beds so comfy

Stayed in June 2024

Breakfast would have been good, if cooked properly & kept warm..

WiFi location good

Stayed in June 2024

The rooms were very dated deffo needs a lick of paint and some new carpets !

The staff were great very helpful

Stayed in June 2024

Outdated hotel

Close to the pier

Stayed in April 2024

Bathroom was too hot, heating wouldn't turn off. Breakfast was cold, the English breakfast wasn't kept hot. The staff couldn't cope when a coach party arrived. There is a £12 a day fee to park on site. The view from our room was their refuse site, a pile of black bags. When we spoke to them about it, they moved the black bags and replaced them with metal cages.

Convenient for the town and seafront.

Stayed in May 2024

No bar licences and both jacuzzi and sauna were shut down for maintenance. The showers were a mess and the changing rooms dirty, broken lockers, hairdryer taped together. Really sad to see a great facility so run down and neglected although I understand time and effort is being made now to get these back up to standard. I had also asked for a lower level room and was on 2nd floor with a broken lift - alternate at other end of hotel was available.

Breakfast was great. Main areas of hotel lovely and staff were super friendly and helpful. Good parking facility but twice the price of nearby car parks.

Stayed in May 2024

Rooms no bar for alcohol rooms grubby decor poor unlikely I'll stay again

Location easy parking

Stayed in June 2024

The sauna and jacuzzi weren't working. The beds were too hard Accommodation was tired and worn and not enough plug sockets

Great location near to the entertainment venues and walking distance to the beach

Stayed in June 2024

The jacuzzi and the sauna were broken

The location was amazing, the staff were very hardworking and hospitable.

Stayed in May 2024

The spa was not running properly, out of (gym, jacuzzi, swimming pool and sauna) only the swimming pool works, the changing rooms could be significantly improved. Importantly, staff do not look quite motivated and you end up waiting quite a bit to be served while you see them running around ignoring you.

The hotel is ok, just. The rooms are of good size and reasonably clean but the inner doors do not quite work.

Stayed in May 2024

Having to pay by bank card for everything. Took a lot of cash to let the kids spoil themselves.

Close to all amenities.

Stayed in May 2024

Regrettably the hotel is very ran down. The jacuzzi and sauna were closed. The hotel itself hasn’t been renovated in many years. It’s just not worth £180 pounds a night.

The location

Stayed in May 2024