Not really a dislike more an observation - it was a long way to the rooms and it was like a maze.

Such a beautiful place.

Stayed in May 2024

The bedroom was a little tired. The taps in the bathroom had no pressure.

The grounds and the food were wonderful.

Stayed in May 2024

Dinner wasn’t great

Lovely grounds and facilities

Stayed in April 2024

The service in the restaurant was slow and an item left behind in the room when room was changed was not handed to lost and found.

The grounds are beautiful and well located for attending Badminton horse trails. It's lovely to sit out on the lawns and enjoy a sundowner. The food at the restaurant was very tasty. The courtyard rooms are very basic the suite is more in line with expectations.

Stayed in May 2024

The food really wasn’t up to scratch. The food was overcooked and at one point I was served a burnt dauphinois potato. Of course I mentioned it to the waitress who had been told to serve it anyway. Hopefully the management will pick up on this. It’s a shame the food wasn’t better as the hotel is fab.

The hotel was very grand and the gardens were superb.

Stayed in May 2024

Lovely hotel and grounds.

Stayed in May 2024

The shower was very poor quality seemed to be broken

Friendly staff Beautiful surroundings

Stayed in May 2024

The long walk to bedroom. Numerous corridors and turns. Wedding music could be heard loudly in the bedroom.

Beautiful old building & grounds.

Stayed in May 2024

nothing

Friendly staff lovely room

Stayed in April 2024

No information in the room about hotel’s services eg checking out time, provision of room service, no internal telephone directory - - indeed had to guess and no-one answered the phone when I tried to ring with a query. No clothes hangers at all in the wardrobe and I had to go to Reception twice (I walk with sticks) to ask because of no response to telephone call as outlined above; only 4 hangers were then brought! I was told “we’ve run out”!!

Beautiful property in beautiful setting. Good location for my stay

Stayed in May 2024

Not that organised. Couldn’t find my booking even though I booked over 11 months ago . First room was terrible so asked to change rooms They were fully booked but managed to find us a room which was used for disability access( wet room ) this was much better On Saturday the cross country day of badminton they opened late for breakfast 7:10 and the hot food was delayed by 20 minutes Not sure what happened but ? Poor organisation I think they seemed poorly organised or fully booked ? Staff were very friendly but the hotel could do with being better organised I would have thought someone would have had the forethought of opening for breakfast a little earlier - predicting the need Seemed odd to me ?

The main part of the building is stunning , beautiful reception and restaurant

Stayed in May 2024

Room was not terribly sound proof so could often hear people speaking next door or above. No air con, so was a little warm at night. Staff were pleasant but not overly friendly at times. All good otherwise.

LOVED the outdoor terrace for drinks. LOVED the dining hall, atrium restaurant, hotel ambiance. Pool is nice, excellent facilities. Light, bright, and airy feel throughout the hotel. Room was fine, bathroom a little dated but no problem with anything. Kettle/tea coffee etc. Could get ice and fresh water bottle refills.

Stayed in May 2024

The rooms were a little dated

Location, staff and food options were great!

Stayed in May 2024

Room was loud, hot - not 5 star.

The grounds are incredibly beautiful! Food on the terrace was excellent. Staff were wonderful.

Stayed in May 2024

Lovato and buildings

Stayed in May 2024

The bathrooms could definitely do with an update - it was impossible to have a proper shower in our room as we couldn't angle the head such that we could stand beneath it. I also used the sink with the plug closed but then had to force it back open with a teaspoon to let the water drain away - I couldn't move it with my fingers at all.

Arriving at the entrance to the hotel and the drive up to the car park was absolutely beautiful - the grounds, trees and birdsong were amazing. There was a slight hitch with our room when we checked in (we'd booked a twin and this was confirmed at reception but when we got to the room there was one large bed made up) but it was sorted fairly quickly. Sitting on the terrace looking out over the arboretum in the evening was gorgeous - the weather certainly helped! We ate in the atrium bar which was tasty and the service was very good too. Breakfast was a little hectic as there were a lot of guests staying while we were there but we had a lovely table overlooking the gardens and were able to have a hearty breakfast - a poached egg option would have been nice though.

Stayed in May 2024

Not enough areas where you could sit and read a book indoors.

Lovely grounds and great weather so able to enjoy sitting outside

Stayed in May 2024

My room decor was dated. It was a good size,room but there was no fridge and not any bottled water provided. After coming back from a Wedding, I was gasping.

The breakfast choice was excellent. Apart from the budget sausages. Unfortunately I didn't have the time to explore the grounds & other facilities on offer.

Stayed in April 2024

Booked a suite, felt very run down. No shelves for clothes in wardrobe- only hangers. Bathroom grouting dirty, bath panels flaking. Small fridge randomly placed in a corner and kept switching itself on during night disturbing our sleep.

Easy parking, beautiful from the outside

Stayed in May 2024

Pension my room made a very loud noise and disturbed sleep

Clean and spacious

Stayed in May 2024

We were in a courtyard suite for the weekend & were woken at 6am on both mornings with the sound of the upstairs resident stomping around. You expect solid ceilings etc in all areas of this building, old or new but not in this case?!

Service fantastic

Stayed in April 2024

Room was a little dated. No bottled water in the room.

Great location, lovely staff

Stayed in May 2024

The Atrium bar/restaurant has totally unsuitable acoustics for live music. On both nights of our stay two unfortunate singers with guitars and unchecked amps ruined their voices and our dinners.

It’s interesting architecture in lovely grounds and the rooms are well furnished. Some rooms are quite a trek from reception, and there are no handy lifts, so be sure to ask about the most convenient parking zone for your room and specify ground floor if you can’t manage awkward stairs.

Stayed in May 2024

While the hotel was amazing, the staff and the food in either of the restaurants was quite average (with above average prices). Quite long wait for the waiters as well despite the hotel being almost empty on a Monday evening.

Fabulous, luxurious estate with beautiful gardens, set in a beautiful and calm area.

Stayed in May 2024